5 Stars on a sliding scale for Pesaro only
Posted Dec 14, 2015
I lived in this town for many years and know that this property is one of the newest and definitely the most updated; however, it should only receive 5 stars if it is exclusively being compared to Pesaro hotels! The property is not very old, but the furniture is weathered and the floors in the bathroom could use a good mopping. Likewise, the drains in the showers could use some unclogging and some of the reception staff (female staff specifically) could use some lessons in how to treat people when one works in a service industry. I personally had problems with 3 of the 3 rooms which I stayed in over the course of my stay - the most annoying problem was coming home after dinner and having the key that controls the lights not working on two separate nights, in two separate rooms. I had to even change rooms at 1:30am one night as there was nothing else that could be done as the lights simply would not stay on, even after trying 3 separate keys and having the night receptionist try as well. These problems are not a 5-star hotel worthy, in my opinion. Furthermore, I would suggest that the management review their 'welcome letters' that they give guests. The one I received in English was clearly Google translated and was laughable! There are people in the hotel who speak better English than what was written in the welcome letter, and it looked not only unprofessional but RIDICULOUS-again, not what I expect in a 5* hotel and I have stayed in some of the best hotels in Italy!