Ratings based on 311 Verified Reviews

3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Canada

Satisfactory

Posted Sep 16, 2017
Pros: the hot tub was large and deep
Cons: the price and the carpet
The hotel was very over priced. The carpet in the stairwells was very worn and split at the steps, just looked dirty.
Comment from Hotel Management
Sep 18, 2017 by TracieO, Hotel Management
Thank you for your comments regarding your recent stay with us. We appreciate all the feedback we receive from our guests. The carpet you are referring to was in the stairwells between floors of the hotel and that has now all been replaced as that was apart of our renovation. Thank you and we hope to welcome you back again.
3 out of 5
by A verified traveler

The bed is very dirty, find hear everywhere

Posted Aug 30, 2017
The bed is very dirty, find hear everywhere, the flower is full dirt. This is the worth Holiday inn express I have ever stay! However, this inn has the best view in the town. Do not recommend people to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

On the water

Posted Aug 23, 2017
Pros: Our room was recently renovated so everything was brand new. They really think of the details, welcome cards, coffee cups with lids, decaf coffee.
Cons: They need to have more people working the front desk as there was a line up every time we walked by.
Location: The hotel has a gorgeous patio out the back that is on the water, and Sun they have live entertainment out there. Walking distance to everything!
We stayed at this hotel for 2 nights. The location is excellent as you are walking distance from downtown and all the restaurants, as well as walking paths along the water.
Comment from Hotel Management
Aug 28, 2017 by Grant Zwarych, Hotel Management
Thanks for you great comments. Glad you enjoyed our newly reovated rooms and our waterfront patio.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Pros: Convenience to where we wanted to go
Cons: The stairwells were very hot and humid
Location: Lots to do, but with the exception of some noisy night clubs down the street, it seemed odd there was nowhere to go for a drink after 11 on a Saturday
I may be out of touch with reality, but thought the price was off, as compared to value. Although, supply and demand were probably also a factor.
Comment from Hotel Management
Aug 22, 2017 by Grant Zwarych, Hotel Management
Thank you for staying with us while in Peterborough. We are a very busy hotel on weekends int the summer which is the supply and demand pricing you experienced. Hoping that our newly renovated gust rooms and our incredibly friendly employees helped add value to your stay. Enjoy the rest of your summer.
3 out of 5
by A verified traveler

Typical Peterborough...?

Posted Aug 20, 2017
Room was updated and fairly clean. Chips in pull out couch and dirt on floor. Simple things they should have cleaned. There were stains on sheets looked like coffee. We asked for extra sheets at 7pm for daughter and we had to call back again at 8:30pm to ask again to get them. The building is really old it being updated somewhat. A/C worked but was super loud. Pool and hot tub was very nice tho.
Comment from Hotel Management
Aug 28, 2017 by Grant Zwarych, Hotel Management
Thanks for staying with us and my apologies that parts of your stay were not as great as they could have been. We are looking forward to Phase II of our renovations that will include the restaurant, stairwells, parking lot and more.
4 out of 5
Recommended
for Everyone
by A verified traveler

Don't judge a book by it's cover.

Posted Aug 17, 2017
The exterior is dated, the parking was a mess but the staff were great, the room was beautiful, comfortable and soundproof. I'd stay here again in a heartbeat. Thank you.
Comment from Hotel Management
Aug 22, 2017 by Grant Zwarych, Hotel Management
Thank you for your kind words. Updating the exterior of our building as well as the parking lot is part of Phase II of our renovation which will happen in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from mississauga ontario

Posted Aug 12, 2017
Liked the indoor/outdoor pool. Good service at the front desk. Good location
Comment from Hotel Management
Aug 14, 2017 by TracieO, Hotel Management
Thank you for staying with us! We are happy you enjoyed your stay and our amenities. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from St Albert Alberta

Under Renovation

Posted Jul 2, 2017
Newly renovated rooms. Not quite finished. No pictures or closet rod and hangers. Front desk had staff take bags up as elevator in construction zone. Good restaurant and lovely walk along river.
Comment from Hotel Management
Jul 4, 2017 by TracieO, Hotel Management
Thank you for your patience during our renovation process. We are looking very forward to the finished product and hope you'll come back again and enjoy our location again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pool Closed

Posted Jun 24, 2017
We found out at check in that pool, hot tub whole hotel was under renovations. No pool when that was the whole point of choosing this Hotel. Not happy.
Comment from Hotel Management
Jun 28, 2017 by TracieO, Hotel Management
I am so sorry to hear that you were not told of the pool still being out prior to your arrival. Our team was doing their best to let all of the guests coming in know that due to the renovation, the pool still wasn't up and running. I hope you were able to speak to our Guest Services Manager or our Guest Experience Champion during our stay. If you weren't please don't hesitate to contact either of them directly to discuss you stay further. Thank you and I apologize again that you were not informed in advance of your arrival.
4 out of 5
by A verified traveler

good service under renovations

Posted Jun 18, 2017 on Hotels
it was a good stay but there was a problem with the door. It wouldn't close properly. Also there was no closet in out room so we had to use them for bar in the bathroom.the staff was friendly and helpful at 5am which made it easier when dealing with a toddler.
Comment from Hotel Management
Jul 13, 2017
Thank you for your review! Sorry to hear about the problem with your door and that your room still needed a few things after renovations. Hopefully you will be able to stay with us again once we are done so you can enjoy the changes we've been making.