Ratings based on 364 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London

Tired & in need of some TLC

Posted Sep 19, 2017
I stayed in the Park Inn on Sat 16th Sept 2017. On arrival, the front desk is not obvious as it's at the end of the bar and the front of house staff were serving customers in the bar. In a break in service, a friendly gentlemen checked me in. However when I got to my room, the room card didn't work so I had to return to the Front Desk/Bar and wait again for a break in bar service for assistance when again a friendly lady helped and apologised saying sorry some cards are not activated when busy. So at this stage overall impression was disorganised, and hotel in need of some TLC as lifts & corridors felt grubby. I proceeded to my room, and was disappointed to find the throw over the bed was dirty and the carpet had lots of stains. I ignored as it was late, I was tired and I did not want to go through another 30min check in. Next morning while doing my workout in the room, I laid down the bathrobe/towel on the floor to do my exercises as it looked too dirty to sit on it, and when closer to the ground could see nail clippings & dust. I turned a blind eye, as again wanted to get on with my day. Breakfast was just as unorganised as checkin. I had a lovely cooked breakfast, the food was great. However the service did not operationally flow, beautifully laid out but not did not work from an operational perspective. And storing hot food in crock pots looks lovely, but too slow as need to remove/replace each lid where not enough space to do so, suggest attached lid.
Comment from Hotel Management
Sep 21, 2017 by Nick, Hotel Management
Dear Mary, Thank you taking the time to write your valuable comments with regards to your recent stay at the Park Inn by Radisson Peterborough. Thank you for your comments in regards to Service. All these comments will be shared with the right people. Once again thank you for your valuable comments. Warmest Regards, Nicholas Kabbabe Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the centre of Peterborough

Posted Aug 29, 2017
Pros: Very close to the town.
Location: The Brewery Tap was good, as they serve Thai food and good ales
Good clean hotel. Car park was free and also a breakfast included in the price, which was adequate for what we wanted. Not a huge amount of food on the buffet, but you could order freshly cooked eggs. Friendly staff and ideally situated on the next street for Peterborough town, shops, restaurants and pubs. The Cathedral and its grounds are lovely to see. It is not a very big town, but there are some good shopping centres. Would recommend staying here.
Comment from Hotel Management
Sep 4, 2017 by Nick, Hotel Management
Dear Guest, Thank you taking the time to write your 5 star review and comments in relation to your recent stay at the Park Inn by Radisson Peterborough. It is lovely to read that you enjoyed your stay and point out a clean hotel, a good breakfast, free parking, an excellent location and friendly staff. Once more thank you again for your valuable comments and we do hope to see you back with us sometime in the future. Warm Regards, Nicholas Kabbabe Front Office Manager
4 out of 5
by A verified traveler

Posted Aug 23, 2017
Was very disappointed this last stay. Hotel looked shabby. Carpets on stairs and hallways were dirty. Tray of empty dishes on the floor by the door of the room. Shower had large build up of limescale on the bottom of the door. Double bed had two single mattress so you kept migrating to the centre. All in all not the best. Have stayed several times in the past with no complaints. Breakfast starts a bit late at 7.00am when you need to be in work before that so paying and not getting
Comment from Hotel Management
Aug 29, 2017 by Nick, Hotel Management
Dear Guest, Thank you taking the time to write your valuable review regarding your recent stay at the Park Inn by Radisson Peterborough. Thank you for your comments in regards to your stay. These have been taken on board by the team and can help us to improve our service. Once more thank you again for your valuable comments and we hope to see you back with us sometime in the future. Kind Regards, Nicholas Kabbabe Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, close to shopping and others.

Posted Aug 8, 2017
Pros: Location and services.
Very well received by staff, location is very close to lots of amenities.
Comment from Hotel Management
Sep 7, 2017 by Nick, Hotel Management
Dear Guest, Thank you for your 5 star review and great comments about your stay at the Park Inn by Radisson Peterborough. Kindest Regards, Nicholas Kabbabe Front Office Manager
5 out of 5
by Stephen

Festival Weekend

Posted Jun 23, 2017 on Hotels
Stay here every year for the Heritage Festival Weekend. Excellent service and accommodation. Back for next year.
Comment from Hotel Management
Jun 30, 2017 by Customer Care, Hotel Management
Dear Stephen, Thank you very much for your lovely comments and 5 stay review of the Park Inn by Radisson Peterborough. We are looking forward to seeing you next year. Warmest Regards, Nicholas Kabbabe Front Office Manager
4 out of 5
by lindsay

Just right for my needs

Posted Jun 9, 2017 on Hotels
Clean rooms functional, no real frills but did everything right, free parking and close to cathedral and shops
Comment from Hotel Management
Jun 18, 2017 by Customer Care, Hotel Management
Dear Lindsay, Thank you for your 4 star review of the Park Inn by Radisson Peterborough and the nice comments that you left about our free parking, good location and clean rooms. Warmest Regards, Nicholas Kabbabe Front Office Manager
5 out of 5
by Carl

Brilliant location

Posted Jun 6, 2017 on Hotels
Hotel was very good
Comment from Hotel Management
Jun 18, 2017 by Customer Care, Hotel Management
Dear Carl, Thank you for your 5 star review of the Park Inn by Peterborough and your comment about our brilliant location. Warmest Regards, Nicholas Kabbabe Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Southend On Sea

Very comfortable stay.

Posted May 30, 2017
Pros: It was very peaceful, we had a wonderful nights sleep.
Staff were very pleasant and helpful. There was a coach party arriving so staff came and asked us to order our meal early so that we did not get caught up which was very thoughtful.
1 out of 5
by Bill

Stay away , for health reasons

Posted May 18, 2017 on Hotels
Kid's room filthy, mold on the carpet and under the bed . Manager "sympathetic, but refused to do anything about it next day !health authorities should be advised Looks like a working man's club .
Comment from Hotel Management
May 24, 2017
Dear Bill, Thank you for writing your review. We regret to hear about the condition of your room and the response from the staff. We appreciate you bringing this to our attention and will use your comments to ensure all guest rooms are up to Park Inn standards.
4 out of 5
by Darren

Good central Location

Posted May 11, 2017 on Hotels
Very enjoyable comfortable stay in a clean hotel
Comment from Hotel Management
May 15, 2017 by Customer Care, Hotel Management
Dear Darren, Thank you for your great review of the park Inn Peterborough. Warm Regards, Nicholas Kabbabe Front Office Manager