Ratings based on 128 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by Clayton

A great hotel to which I am unlikely to return

Posted Apr 23, 2017 on Hotels
Nicely appointed hotel in all respects, but located just a bit too far from central Geneva for those who like to walk everywhere to be practical -- unless you are visiting one of the UN agencies nearby this hotel. The room was very comfortable, but housekeeping was a bit uneven across a week stay -- sometimes not emptying was bins or re-stocking the coffee/tea/sugar daily. It also took 3 tries over a 3 day period to get the TV properly fixed. The service elevator situated across the hall from my room needed servicing to eliminate a loud squeaking coming from a noisy elevator mechanism. Each time the elevator was operated (24 hours a day), it emitted a noise that was sufficiently loud to be heard inside my room with the door closed. When I explained the problem, staff gave me that "this man is crazy" look. It was not attended too. No offer was made to move me, and my business in Geneva meant I had little time to forcefully complain, so the problem was not resolved other than a promise that "on your next visit, we will make a note on your card to see that you get a quiet room". It always amazes me that hotels don't fix the obvious problems that they know customers will eventually complain about, but then only fix things when reported by paying customers as if that is a replacement for preventive maintenance. Despite being a first rate property, the poor service will make it unlikely that I will return -- lots of other hotels in Geneva that are eager to provide SERVICE
5 out of 5
by Zhakalazky

Convenient and clean hotel

Posted Apr 1, 2017 on Hotels
It was great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Mar 24, 2017
Pros: The Staff
Cons: Heated swimming pool
Location: Location is a taxi ride from down town but quite and not too far from the airport
The staff are probably the best I have experienced in Switzerland
Comment from Hotel Management
Mar 27, 2017 by InterContinental Genève, Hotel Management
Dear Guest, We would like to thank you for having taken the time to share your comments with us. We really appreciate your positive feedback regarding our staff and hope you will visit us again. Best regards, Vincent Poulingue Deputy General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 16, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
The property was nice and located with a bus stop at the corner, but it is overpriced for the room and especially the restaurant. Go to the Co-op next door for food and supplies.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest, We acknowledge good receipt of your message and would like, first of all, to thank you for having taken the time to share your comments with us. Despite your overall good rating concerning your stay and your positive comments regarding our location, I am very sorry to hear that the room and the restaurant were not up to your expectations. Please rest assured that we highly value your feedback, which enables us to improve our quality of service. We hope you will visit us again. Kind regards, Jurgen Baumhoff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Amazing!!!

Posted Aug 28, 2016
Best hotel we ever stayed. They need to change our room due to someone coming to hotel and we are given a suite. Exceptional hotel
Comment from Hotel Management
Sep 12, 2016 by InterContinental Genève, Hotel Management
Dear Guest, We are most pleased to hear that you enjoyed your stay. Should your plans bring you back to Geneva, for business or leisure, it will be our pleasure to welcome you back to the hotel again. Best regards, Jurgen Baumhoff General Manager
2 out of 5
by A verified traveler

Not up to it's name...

Posted Aug 13, 2016
If you have business nearby, this is an okay choice, but otherwise, it's quite an average hotel in terms of service and food quality, and one that seems a bit past it's prime. We paid about $600 a night for our room, yet had to ask 6 times to have a couple of extra coffee pods sent to the room. Each time, we were promised yes, but nothing was delivered. Finally, we spoke with the housekeeping manager who seemed indignant that we asked and repeated several times that coffee pods for the machine in the room were "not free"and we had to pay for them. His poor attitude certainly tainted our experience and we won't be back. Other staff were polite and pleasant, but service was not personalized as you'd expect in a hotel of this level.
Comment from Hotel Management
Aug 16, 2016 by InterContinental Genève, Hotel Management
Dear Guest, We acknowledge good receipt of your message and would like, first of all, to thank you for having taken the time to share your comments with us. I am very sorry to notice your disappointment with your stay and we sincerely apologize for not having met your expectations. We took good note of your remarks regarding the coffee capsules. I can assure you that we highly value your feedback, and that this issue will be looked into. Your comments have been of course forwarded to the concerned managers in order to prevent this from reoccurring in the future. We do hope you choose to stay with us again, so we can show you our true level of service. Yours sincerely, Jurgen Baumhoff General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Spa and swimming pool

Posted Jul 20, 2016
I enjoyed my stay. Reception staff should have explained more about the Spa facilities to clients.
Comment from Hotel Management
Jul 22, 2016 by sophie.sauthier@intercontinental-geneva.ch, Hotel Management
Dear Guest, Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and have taken good note of your remarks. These have been forwarded to the concerned managers. We hope you will visit us again. Sincerely, Jurgen Baumhoff General Manager
4 out of 5
by Romina from High Wycombe

Not quite 5 out of 5 but great service

Posted Jun 11, 2016 on Hotels
Great service but fell down slightly on the fact that I had requested a single bed for my 3 year old son and when checking in was informed that this had been done but went to the room and there was a cot. Quickly rectified but the little detail on this point made the rating slightly lower. However, great service, great staff and Intercontinental beds a joy to sleep in!
Comment from Hotel Management
Jun 15, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay in Geneva. Guest comfort being our priority, we are continuously willing to always improve our quality of service so you may rest assured that your remarks have been forwarded to the concerned managers. We hope you will visit us again. Sincerely, Jurgen Baumhoff General Manager
5 out of 5
by Margoth from Miami

Good Service

Posted Apr 9, 2016 on Hotels
it is a good hotel , good service and polite . the only thing , bathroom is tooooo small.
Comment from Hotel Management
Jun 18, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, We would like to thank you for your review of our hotel. I am pleased to read you enjoyed your stay with us. Please rest assured that we taken good note of your comment regarding the bathroom. . We hope you will visit us again. Yours sincerely, Jurgen Baumhoff General Manager