Ratings based on 141 Verified Reviews

4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Outer Hebrides

Spacious hotel and conveniently situated

Posted Oct 11, 2017
Pros: Pleasant and helpful staff. Spacious room Very convenient for airport and town centre by frequent bus service (free local travel pass issued by hotel)
Cons: Nothing specific
Location: Only 10 minutes by bus to the airport and city centre. Trips across Lake Geneva (to France) and local countryside. Several museums and eating places.
This was our first visit to Switzerland and the hotel proved to be a very comfortable base for our visit. We had a spacious executive room which was exceptionally clean. Nice welcome touches on arrival - fresh fruit and Swiss chocolate. We used the restaurant each day for breakfast (included in our room rate) and were pleased with the wide variety of both cold and hot food available.
Comment from Hotel Management
Oct 13, 2017 by The InterContinental Genève Team, Hotel Management
Dear Sir, Thank you very much for taking the time to share your positive comments further to your recent stay with us. We are pleased to read that you enjoyed your visit and found the hotel location convenient. We look forward to welcoming you again to your Geneva residence. Yours sincerely, The InterContinental Genève Team
4 out of 5
Recommended
for Everyone
by A verified traveler

weight what is important to you

Posted Sep 13, 2017
We stayed at the Intercontinental in Geneva because it is soundproof and away from noise. That was the most important for us with kids who we knew would still be struggling to adapt to a different time zone. The hotel is nice, but it's far away from downtown yet close to the airport. The rooms are small unless you really want to pay up for it. It's ultimately not a great propert for. Holders as it is predominately business folks and a little stiff. Weight your options and choose what is most important to you. It is overpriced even for Geneva.
Comment from Hotel Management
Oct 5, 2017 by The InterContinental Genève Team, Hotel Management
Dear Guest, We would like to thank you for having taken the time to share your comments with us and wish you excellent travels ahead. Best regards, The InterContinental Genève Team
3 out of 5
Recommended
for Families
by A verified traveler from London

Disproportionately expensive for kids meals

Posted Aug 30, 2017
Pros: Lovely room and view and helpful staff
Cons: Children's menu at the restaurants please
Location: Short walk to the UN and to the bus stop for buses straight into the city centre, but not much else to do and to dine at nearby
We had a one night stay in the hotel (2 adults and two kids under 10), and loved everything (the room was clean and comfortable and the staff were lovely and helpful) APART from (1) the noise from the traffic as we had a lake view room, and (2) the prices of the food. I mean, we were aware that Geneva is an expensive city, but at the Pool Side restaurant, there was no children's menu, so we had to modify an adult dish - by asking for a bowl of plain pasta sprinkled with cheese (a very standard children's dish in most European countries), and that came to CHF 30 (£24 at today's rate) a bowl! For plain pasta and cheese! Some you'd expect to pay around £5 to £7 in a UK restaurant for. Apart from this, we had a nice stay.
Comment from Hotel Management
Oct 5, 2017 by The InterContinental Genève Team, Hotel Management
Dear Guest, We acknowledge good receipt of your message and would like, first of all, to thank you for having taken the time to share your feedback with us. We are very sorry to hear about your disappointment regarding your experience with your family at the restaurant. Please rest assured that we highly value any comments from our guests that help us to improve our quality of service. Your remarks have been of course forwarded to the Restaurant manager. Yours sincerely, The InterContinental Genève Team
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great Welcome at Reception, Terrific location

Posted Aug 17, 2017
Pros: proximity to public transportation and dining places, quiet
Cons: shuttle to the airport, the taxi charging 35 swiss franks for a 7 min. ride
Location: Quiet and well off neighborhood of Geneva, close to United Nations, Bus Line #5 around the corner, 15 min. bus ride to downtown Geneva
Overall, very decent place close to United Nations in the quiet neighborhood of Geneva The reception personnel is very delightful and eager to help. We were checked in by Olga, well spoken and highly informative host. The hotel wasn't full at the time so they upgraded us to a premium suit and provided free bus passes good for traveling anywhere in Geneva. The best thing is the hotel has a decent size swimming pool and area around it is super clean and inviting. We did't buy any meal plans from the hotel, plenty of dining options 5 to 10 min. walking distance. Would definitely stay in this hotel again,
Comment from Hotel Management
Aug 18, 2017 by The InterContinental Genève Team, Hotel Management
Dear Mr. Leo, Thank you for taking the time to review our hotel further to your recent visit. We are pleased to read that you enjoyed your stay and found the hotel location convenient. We hope to have the pleasure to welcome you again in the future. Best regards, The InterContinental Genève Team
5 out of 5
by Adarsh

This traveler left a rating score only Posted Jul 29, 2017 on Hotels
5 out of 5
by Alexander

Outstanding

Posted Jul 24, 2017 on Hotels
Outstanding
Comment from Hotel Management
Aug 3, 2017
Dear Mr. Alexander, We are pleased to read you enjoyed your stay with us and look forward to the pleasure of welcoming you again in the future. Best regards, The InterContinental Genève Team
3 out of 5
by Clayton

A great hotel to which I am unlikely to return

Posted Apr 23, 2017 on Hotels
Nicely appointed hotel in all respects, but located just a bit too far from central Geneva for those who like to walk everywhere to be practical -- unless you are visiting one of the UN agencies nearby this hotel. The room was very comfortable, but housekeeping was a bit uneven across a week stay -- sometimes not emptying was bins or re-stocking the coffee/tea/sugar daily. It also took 3 tries over a 3 day period to get the TV properly fixed. The service elevator situated across the hall from my room needed servicing to eliminate a loud squeaking coming from a noisy elevator mechanism. Each time the elevator was operated (24 hours a day), it emitted a noise that was sufficiently loud to be heard inside my room with the door closed. When I explained the problem, staff gave me that "this man is crazy" look. It was not attended too. No offer was made to move me, and my business in Geneva meant I had little time to forcefully complain, so the problem was not resolved other than a promise that "on your next visit, we will make a note on your card to see that you get a quiet room". It always amazes me that hotels don't fix the obvious problems that they know customers will eventually complain about, but then only fix things when reported by paying customers as if that is a replacement for preventive maintenance. Despite being a first rate property, the poor service will make it unlikely that I will return -- lots of other hotels in Geneva that are eager to provide SERVICE
5 out of 5
by Zhakalazky

Convenient and clean hotel

Posted Apr 1, 2017 on Hotels
It was great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Mar 24, 2017
Pros: The Staff
Cons: Heated swimming pool
Location: Location is a taxi ride from down town but quite and not too far from the airport
The staff are probably the best I have experienced in Switzerland
Comment from Hotel Management
Mar 27, 2017 by InterContinental Genève, Hotel Management
Dear Guest, We would like to thank you for having taken the time to share your comments with us. We really appreciate your positive feedback regarding our staff and hope you will visit us again. Best regards, Vincent Poulingue Deputy General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 16, 2017 on Hotels