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Reviews of Quality Inn Petoskey-Harbor Springs

2.5 out of 5
Quality Inn Petoskey-Harbor Springs
1314 US 31 N., Petoskey, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 334 out of 781 reviews" "
Rating 8 - Good. 306 out of 781 reviews" "
Rating 6 - Okay. 93 out of 781 reviews" "
Rating 4 - Poor. 40 out of 781 reviews" "
Rating 2 - Terrible. 8 out of 781 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, South Bend

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Mar 23, 2024
Thank you for your positive review. We hope you visit with us in the near future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our short stay. The breakfast options were great.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 23, 2024
Thank you for staying with us. We hope to see you on your next trip.

10/10 Excellent

Jessica, Gaylord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Becca -Manager on Feb 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Petoskey-Harbor Springs.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Scott

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at check in- decent hotel great value
Stayed 1 night in Jan 2024
Response from Rebecca - Manager on Feb 15, 2024
Thank you for taking the time to complete the survey regarding your recent stay at Quality Inn Petoskey-Harbor Springs.We sincerely appreciate and value your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean… don’t listen to the bad reviews about this place.
Stayed 1 night in Jan 2024
Response from Becca -Manager on Feb 15, 2024
Thank you for taking the time to complete the survey regarding your recent stay at Quality Inn Petoskey-Harbor Springs.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!

8/10 Good

SUNGJOON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Nick

Stayed 2 nights in Dec 2023

10/10 Excellent

Marcos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lobby with the fireplace
Stayed 2 nights in Dec 2023
Response from Becca -Manager on Dec 21, 2023
I am glad to hear you enjoyed your stay with us. It was great having you. Hope to see you again the next time you guys are in the area. Have a great Holiday.

8/10 Good

cindy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Welcoming, pet friendly property
I stayed at the property one year ago for the same event that I attend this December. My choice to stay here is related to lodging rates, proximity to ski areas and dog friendly policy. The staff are bar none one of the most accommodating and friendly that you'll find in the industry. Some freshening of the interior of the property has been completed. The lobby is pretty with its holiday decorations. The beds are clean and comfortable. There was some damage visible on the walls in my room and the tub really needs to be retired for a new one. It also took 100 years for the water in my bathroom to start running hot, but once it did-no issues. I will defintely stay here again. The positives make up for for the few areas that need addressing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Phil

Stayed 1 night in Dec 2023

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was close to where we were going, check in was easy, and the room was comfortable.
Stayed 1 night in Oct 2023
Response from Becca -Manager on Nov 19, 2023
Thank you for leaving us a review. We hope to see you again the next time you are in the area. Have a great day.

2/10 Terrible

Humberto

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old dirty property
Stayed 1 night in Oct 2023
Response from Becca on Oct 29, 2023
Thanks for the review. I am sorry that you did not enjoy your stay with us. Hopefully in the future you will give us another chance.

6/10 Okay

Justine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I wasn't impressed
Stayed just one night and that was enough. I was pretty disappointed in the cleanliness and condition of our room. Moldy caulking in the bathroom, stains on the walls, overall not a great experience.
Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 26, 2023
I am sorry to hear that your stay with us was not satisfactory. If you had notified us to any of the issues you did not like we would have been happy to move them or address any problems. We strive to make every guest stay a great one. We hope to see again to give us another chance to give you a great stay with us.

8/10 Good

lynn

Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 26, 2023
We appreciate you taking the time to fill out our online survey. We hope to see you again the next time you are in the area. Have a great day.

8/10 Good

J. David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Value
Stayed 2 nights in Oct 2023
Response from Becca -Manager on Oct 22, 2023
Thank you for taking the time to fill out our guest survey. We hope you enjoyed your stay with us. Looking forward to seeing you again the next time your in the area.

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Our stay was pleasant. Will advise others to use this Quality Inn for their trip.
Stayed 2 nights in Oct 2023
Response from Becca -Manager on Oct 22, 2023
We appreciate you taking the time to fill out our online survey. We are looking forward to your next stay with us. Thank you

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, while somewhat dated in layout and design, is quite clean and well-maintained. This facility has no customer elevator, but since it has only only two levels, this was not a major concern. Our room was very quiet and well-isolated from noise coming from the adjacent highway. Breakfast choices were a bit limited in number, but they were fresh and tasty. All in all, our stay was very pleasant and met our expectations very well.
Stayed 3 nights in Oct 2023
Response from Becca -Manager on Oct 26, 2023
Thank you for taking the time to fill out our survey. We appreciate the kind words and understanding that we are an older property showing a bit of age but we are still a great place to stay when you are in the area. We hope to see you again.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were very friendly & hotel was very clean. They also have a great continental breakfast. We will be back!
Stayed 2 nights in Oct 2023
Response from Angie on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Angie Kamalii General Manager Quality Inn 231-347-3220

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🍁🍂🍁
Very pleasant stay! The staff was very kind, friendly and helpful.
Stayed 1 night in Oct 2023
Response from Angie on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Angie Kamalii General Manager Quality Inn 231-347-3220

6/10 Okay

Melanie

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Check in was fast. The hotel and room were clean but needs updates. There was a STRONG smell of carpet cleaner. Walls are paper thin. Overall ok stay.
Stayed 1 night in Oct 2023
Response from Angie on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Angie Kamalii General Manager Quality Inn 231-347-3220

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very friendly. Room was clean and quiet. Breakfast was great!
Stayed 1 night in Oct 2023
Response from Angie on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Angie Kamalii General Manager Quality Inn 231-347-3220

6/10 Okay

Fred

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Becca -Manager on Oct 26, 2023
We appreciate you filling out our survey.

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic! Breakfast was good. Bed was comfortable. There were plenty of pillows and the dog free were so reasonable. Will be back!
Stayed 2 nights in Oct 2023
Response from Becca -Manager on Oct 22, 2023
Thank you for filling out our on line survey. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again the next time you are in the area. Have a great day'

10/10 Excellent

Kimberly, Macomb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, within minutes of restaurants and sights, great location, will be back!
Stayed 3 nights in Oct 2023
Response from Becca -Manager on Oct 22, 2023
We appreciate you filling out this survey. Thank you for such positive feedback. We look forward to seeing you again the next time your are in the area.

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2023
Response from Becca -Manager on Nov 19, 2023
We appreciate you taking the time to fill out our survey. We hope you choose us again the next time you are in the area.

8/10 Good

Utah Franklin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 22, 2023
We appreciate you taking the time to fill out our guest survey. We look forward to your next stay with us. Have a great day.

8/10 Good

Kayla

Stayed 2 nights in Oct 2023
Response from Rebecca - Manager on Nov 19, 2023
I appreciate you leaving us a review. We hope you enjoyed your stay with us. Hope to see again the next time you are in the area. Thank you.

8/10 Good

Samantha

Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 29, 2023
Thank you for taking the time to fill out our on line survey. We look forward to your next stay with us. Have a great day.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 22, 2023
We want to Thank you for taking the time to fill out our on line guest survey. We look forward to your next stay with us. Have a great day

10/10 Excellent

Stephen, Petoskey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 26, 2023
Thank you for taking our survey we look forward to your next stay with us.

10/10 Excellent

Richard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our only issue was the air conditioning for the room was not available. Apparently the hotel shuts it off seasonally. It was October 3, area was experiencing warm as in mid 80’s so the room was a little too warm.
Stayed 1 night in Oct 2023
Response from Becca on Oct 22, 2023
Thank you for taking the time to fill out our survey. Sorry to hear about the un seasonable warm weather we had then. I do hope you spoke to the front desk. Maybe we could have gotten you a fan or advised you that the window does open. Hopefully we will see you again the next time you are in the area.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Easy check-in and after a long travel day the first floor upgrade was appreciated. Breakfast was better than most.
Stayed 1 night in Oct 2023
Response from Becca -Manager on Oct 26, 2023
We appreciate you taking the time to fill out our survey and for such kind words. We do hope to see you again. Have a wonderful day.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We had an excellent 5 night stay. Our room was clean & comfortable & the staff was amazing!!
Stayed 5 nights in Sep 2023
Response from Becca -Manager on Oct 22, 2023
We want to thank you for taking the time to leave us a review and for such nice comments. We are so pleased to hear that you had a great stay with us. We hope to see you again the next time you are in the area. Have a great day.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had some trouble with the key cards but the staff was very good to get it corrected. Staff was pleasant the 5 days we were there.
Stayed 4 nights in Sep 2023
Response from Becca -Manager on Sep 30, 2023
Thank you for taking the time to fill out our on line guest survey. We hope to see you again the next time you are in the area.

6/10 Okay

Ian

Liked: Amenities
Very nice staff, but somewhat expensive. Clean overall.
Stayed 1 night in Sep 2023
Response from Becca -Manager on Sep 30, 2023
Thank you for taking the time to fill out our survey. We look forward to your next visit with us.

10/10 Excellent

Pam

Stayed 1 night in Sep 2023
Response from Becca -Manager on Oct 26, 2023
Thanks for the review. We hope to see you again.

10/10 Excellent

norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angie on Sep 27, 2023
Thank you for staying with us. We hope to see you in the near future.

10/10 Excellent

Robert and Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful front desk. Comfortable, quiet ...Room had a Nice fresh, clean scent and had everythhing we needed. Thank you!
Stayed 1 night in Sep 2023
Response from Angie on Sep 27, 2023
Thank you for staying with us. We hope to see you in the near future.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor conditions
The hallway and room smelled like mildew and cigarette smoke. The poor attempt at a bathroom upgrade - but grout reminents on the shower sides and 3 levels of floor entering the bathroom. No elevator....
Stayed 1 night in Sep 2023

8/10 Good

Jeana, North Muskegon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when visiting HS/Petoskey. Very reasonable rates, clean, quiet and friendly staff. We will be back!
Response from Becca -Manager on Sep 20, 2023
Thank you for taking the time to fill out our on line survey. We hope to see you again the next time you are in the area. Have a great day.

10/10 Excellent

Roger, Wellington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet location
Stayed 1 night in Sep 2023
Response from Becca -Manager on Sep 20, 2023
We appreciate you taking the time to fill out our survey. We are pleased you enjoyed your stay with us.

8/10 Good

Barbara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Becca on Sep 20, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again.Sincerely,RebeccaManagerQuality Inn231-347-3220

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Becca on Sep 20, 2023
Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again.Sincerely,RebeccaManagerQuality Inn231-347-3220

6/10 Okay

Nicole

Stayed 1 night in Sep 2023
Response from Rebecca - Manager on Nov 19, 2023
Thank you for filling out our survey.

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was friendly
Stayed 1 night in Sep 2023
Response from Becca -Manager on Sep 9, 2023
We are so pleased to hear you enjoyed your stay with us. Hope to see you again the next time you are in the area. Have a great weekend.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable and friendly.
Clean, affordable and friendly. Just what we needed for a quick night's rest before the early morning trip to Mack City.
Stayed 1 night in Sep 2023
Response from Becca -Manager on Sep 7, 2023
We appreciate you taking the time to leave a review and are so pleased to hear you had a great stay with us. Thank you

10/10 Excellent

tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location, a little outside of the city center. There was a firepit with outdoor seating, welcoming staff, and chocolate chip cookies! What more could you ask for? I will stay here again.
Stayed 3 nights in Sep 2023
Response from Becca -Manager on Sep 7, 2023
I am so happy to hear that you enjoyed your stay with us. Hope to see you again the next time you are in the area. Have a great day

10/10 Excellent

Florence

Stayed 1 night in Aug 2023
Response from Becca on Sep 30, 2023
Thank you for taking the time to fill out our survey. We look forward to seeing you again the next time you are in the area.

10/10 Excellent

Renee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the hotel was tucked away from the road. Clean place and very friendly staff.
Stayed 3 nights in Aug 2023
Response from Becca -Manager on Sep 3, 2023
We appreciate you taking the time to fill out our survey. So pleased to hear you enjoyed your stay. Looking forward to your next visit with us. Thank you

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Becca -Manager on Sep 3, 2023
Thank you for taking the time to fill out our on line survey.