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Reviews of Mövenpick Resort Petra

5 out of 5
Mövenpick Resort Petra
Wadi Mousa, Po Box 214, Petra, Wadi Musa

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 881 reviews" "
Rating 8 - Good. 275 out of 881 reviews" "
Rating 6 - Okay. 89 out of 881 reviews" "
Rating 4 - Poor. 32 out of 881 reviews" "
Rating 2 - Terrible. 10 out of 881 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TSZ KING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable and relaxing stay on Mövenpick resort Petra. Only 2 mins from hotel to the Petra visit centre. Many choices for both of breakfast and dinner buffet. I want to especially thanks to the Mohammed served for dinner at Sayara. He saw I get sunburnt, he suggested and gave me some yogurt to cool down during night. I would love to come back Movenpick someday. The pastry is superb!
Stayed 2 nights in Apr 2024
Response from Abedrabo Twaissi Cluster General Manager on Apr 18, 2024
Dear TSZ KING,Thank you so much for sharing your wonderful experience at Mövenpick Resort Petra! We are thrilled to hear that you had an enjoyable and relaxing stay with us.We take great pride in providing a convenient location for our guests, making it easy for them to explore Petra. It's delightful to know that you found our breakfast and dinner buffet offerings to your liking. We strive to offer a variety of delicious options to cater to every palate.Your kind words regarding our team member, Mohammed's attentive service at Al Saraya restaurant are truly appreciated. It's heartening to hear that he went above and beyond to ensure your comfort, especially by providing yogurt to soothe your sunburn. We will be sure to pass along your appreciation to him.Our pastry chefs will be delighted to hear that you enjoyed their creations! Should you plan another visit, please do not hesitate to reach out to us. Until then, we wish you many more delightful travels.Warm regards,Abedrabo TwaissiCluster General Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located right in front of the gates to Petra!
Loved my stay at the Movenpick. The staff were really accommodating as my flight arrived at a really awkward time in the early hours but they were great in helping me get comfortable. Also enjoyed the chocolate hour it’s a nice touch! I also thought the breakfasts were good ahead of long days hiking, with lots of variety and decent quality. Would definitely recommend/stay again.
Stayed 2 nights in Dec 2023
Response from Abedrabo Twaissi Cluster General Manager on Jan 7, 2024
Dear Christina,Thank you for taking the time to share your positive experience at Mövenpick Petra. We are delighted to hear that you loved your stay with us and that our location, right in front of the gates to Petra, added convenience to your visit.It's wonderful to know that our staff made you feel welcome and went the extra mile to accommodate your needs, especially considering your early arrival. We are pleased to hear that you enjoyed our unique chocolate hour – a delightful touch we take pride in.Moreover, we are thrilled that you found our breakfast offerings satisfying and fueling for your long days of hiking. We appreciate your kind recommendation, and it would be our pleasure to welcome you back for another memorable stay whenever your travels bring you to Petra.Thank you for choosing Mövenpick Petra, and we look forward to hosting you again in the future.Warm regards,

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient and nice hotel
A convient nice hotel to stay at when visiting Petra. It’s located right next to the Petra entrance. Food was nice as well.
Stayed 1 night in Dec 2023
Response from Abedrabo Twaissi Cluster General Manager on Dec 30, 2023
Dear Dan,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel convenient and nice during your visit to Petra. Our prime location, right next to the Petra entrance, is designed to offer ease and accessibility for our guests.It's wonderful to know that you enjoyed the food as well. We aim to provide a delightful dining experience that complements your stay.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Hotel is very convenient for seeing Petra - right across the road from the entrance. The staff are lovely and can't do enough to help. The restaurant is also good, with a very good buffet dinner and breakfast. Bar area is nice too. All in all a great stay.
Stayed 1 night in Dec 2023
Response from Abedrabo Twaissi Cluster General Manager on Dec 30, 2023
Dear Mr. Richard,Thank you for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that you had a great stay and that our hotel's convenient location right across the road from the Petra entrance added to your overall experience.It's heartening to know that you found our staff lovely and helpful. Providing excellent service is our priority, and we're delighted to have met your expectations. We're also glad that you enjoyed the offerings at our restaurant, including the buffet dinner and breakfast, as well as the ambiance of the bar area.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back for another great stay in the future.Best regards,Abedrabo TwaissiCluster General Manager

8/10 Good

suki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is convenience and clean , everything was great accept the concierge’s didn’t know about Jordan airlines, we ask him about royal jordanian airline, he said that never heard about that airline. We have to borrowed Jordanian man’s phone to contact them to booked tickets.
Stayed 2 nights in Nov 2023
Response from Abedrabo Twaissi Cluster General Manager on Jan 31, 2024
Dear Suki,Thank you for sharing your recent experience with us. We're delighted to hear that you found our place convenient and clean, and we appreciate your positive feedback.We sincerely apologize for the inconvenience you encountered regarding the concierge's lack of information about Royal Jordanian Airlines. Please know that we value your input, and we are taking steps to ensure that our team is well-versed in assisting guests.However, for airline-related questions and bookings, we recommend reaching out to our reception desk, as they are well-equipped to provide accurate and up-to-date information on airlines, including Royal Jordanian. Our reception team is committed to ensuring that guests have all the information they need for a smooth and hassle-free stay.We hope this incident doesn't overshadow the overall positive aspects of your visit, and we look forward to the opportunity of hosting you again for an improved experience. Thank you for choosing us, and we appreciate your understanding.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023
Response from Abedrabo Twaissi Cluster General Manager on Nov 21, 2023
Dear Teresa,Thank you for your fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another excellent stay.Best regards,Abedrabo Twaissi Cluster General Manager

8/10 Good

Ahmad

Traveled with partner
Liked: Cleanliness
Good location
Stayed 1 night in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Oct 22, 2023
Thank you, Ahmad, for your 4 out of 5 rating on Expedia. We appreciate your feedback and are pleased to hear that you found our location to be good. Your input is important to us, and we hope to continue providing you with a positive experience during your next visit. If you have any specific comments or suggestions, please feel free to share. Thank you for choosing our hotel.Regards,Abedrabo Twaissi Cluster General Manager

8/10 Good

Khaldoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the ancient city of Petra
Stayed 1 night in Oct 2023
Response from Abedrabo Twaissi Cluster General Manager on Oct 22, 2023
Thank you, Khaldoun, for your 4 out of 5 rating and your comment on Expedia. We appreciate your feedback and are pleased to hear that you found our hotel to be very close to the ancient city of Petra. Our location is indeed one of our key advantages for guests who wish to explore this historic site conveniently. If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future. Thank you for choosing our hotel.Regards,Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Romana

Stayed 1 night in Sep 2023
Response from Abedrabo Twaissi Cluster General Manager on Oct 22, 2023
Thank you for your 5 out of 5 rating, Romana! We appreciate your feedback and are delighted to know that you had an excellent experience during your stay. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again in the future. If you have any specific comments or recommendations, please don't hesitate to share. Thank you for choosing our hotel and for your positive review on Expedia. Regards,Abedrabo Twaissi Cluster General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Right across the road from the Petra entrance, so location couldn’t be better. Breakfast is fantastic but other restaurants could use some attention (no Jordanian cuisine). Room was clean but nothing particularly special. Good for a short stay.
Stayed 1 night in Sep 2023
Response from Abedrabo Twaissi Cluster General Manager on Sep 16, 2023
Dear David,Thank you for your recent stay with us and for sharing your thoughts. We're delighted that you found our location across from the Petra entrance convenient and enjoyed our breakfast.We also appreciate your feedback on our restaurants and wanted to explain that local specialty is served in our restaurants. On the other hand, your comments about the room are noted, and we'll strive to improve our accommodations.We hope you had a great time exploring Petra and look forward to welcoming you back for another visit.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Proximity to historical sites.
Stayed 1 night in Aug 2023
Response from Abedrabo Twaissi Cluster General Manager on Aug 31, 2023
Dear Michael,Thank you for your review! We're delighted to hear that you appreciated our great location and the friendliness of our staff. Being close to historical sites is indeed one of the perks of staying with us.Should you ever plan another visit, don't hesitate to reach out. We look forward to hosting you again and ensuring another enjoyable stay. Until then, safe travels!Best regards,Abedrabo TwaissiCluster General Manager

8/10 Good

Paola

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Fantastic place right in front of Petra. As it was summer the price was good . The lobby is very crowded and the front desk busy . Service at breakfast is terrible
Stayed 1 night in Aug 2023
Response from Abedrabo Twaissi Cluster General Manager on Aug 22, 2023
Dear Paola,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are also delighted that you found out the hotel's location and price reasonable to your Petra adventures. Moreover, kindly accept our sincere apology for the inconsistency you may have experienced during your stay rest assured that it will be forwarded to its respective department for further revision and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Excellent

Alejandro, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Just cross the street and you can enter Petra site. Friendly staff and very well appointed
Stayed 1 night in Aug 2023
Response from Abedrabo Twaissi Cluster General Manager on Aug 22, 2023
Dear Alejandro,Thank you for reviewing your recent stay in our Mövenpick Resort Petra. It is wonderful to read that you found out the hotel's location and services provided by the staff as perfectly matched with your Petra adventures. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards,Abedrabo TwaissiCluster General Manager

10/10 Excellent

Katarina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!! Elegant, beautifully furnished. The staff is very attentive, ready to clean your room 2x day if needed. The fridge is stocked with water and soda free of charge every day, the breakfast is included/very generous brunch buffet. The pool is clean and well maintained. This is one of the cleanest hotels we have stayed in!
Stayed 3 nights in Aug 2023
Response from Abedrabo Twaissi Cluster General Manager on Aug 17, 2023
Dear Katarina,We always find it nice to read that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Expedia.com readers. Mövenpick Resort Petra is one of the most unique hotels in Jordan due to its authentic antique furnishings, oriental artwork, and classic oriental architecture and intricate interior designs that are featured throughout the resort, we thank you so much for the appreciation and glad to know that we're matched with your holiday expectations in Petra. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to visit Petra. Friendly service and great accommodations. Would recommend it to anyone visiting the area as the best option.
Stayed 1 night in Aug 2023
Response from Abedrabo Twaissi Cluster General Manager on Aug 10, 2023
Dear Paola,Thank you for making our Mövenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia.com these positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Looking forward to welcome you back again where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 24, 2023
Dear Leslie,Thank you for the perfect rating of your recent holiday experience at our Mövenpick Resort Petra; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that our hotel and staff were able to meet all your needs during your stay. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you again should your travel brings you back to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

MATTHEW

Stayed 3 nights in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Aug 5, 2023
Dear Matthew,Thank you for leaving these highest rating on our Expedia.com, we are delighted that you enjoyed your stay among us. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swell
Fantastic location and very good rooms . Breakfast and restaurant service a little disappointing
Stayed 1 night in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 9, 2023
Dear Santiago,We would like to thank you for choosing our Mövenpick Resort Petra and for sharing your feedback on your recent holiday experience among us. We are also delighted that you found out the hotel's location and room you stayed in as perfectly matched with your Petra adventures. Moreover, kindly accept our sincere apology for the inconsistency you may have experienced during your stay rest assured that it will be forwarded to its respective department for further revision and improvement. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that we will remain an option for your next holiday. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 8, 2023
Dear Javier,Thank you for reviewing your recent stay in our Mövenpick Resort Petra. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. We hope that you had an unforgettable holiday in Petra, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Juliana

Stayed 1 night in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 29, 2023
Dear Juliana,Thank you for the time you spent to rate your recent stay at our Mövenpick Resort. We are delighted that you have enjoyed your stay. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 6, 2023
Dear valued guest,Thank you for rewarding us with the highest possible score! We are thrilled that you have enjoyed your stay. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

stephanie

Stayed 2 nights in Jun 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 18, 2023
Dear Stephanie,Thank you for rating your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, friendly stay, good value, clean and spacious rooms, great location
Stayed 1 night in Jun 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 2, 2023
Dear Vicki,Thank you for leaving these wonderful comments on Expedia.com, we are delighted that you enjoyed your stay among us. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an expensive luxury hotel. I was able to reserve a quiet room, but the reservation had to go through a third party, which is best avoided, but not possible with this hotel to book directly with them.
Stayed 1 night in Apr 2023
Response from Abedrabo Twaissi Cluster General Manager on Jun 14, 2023
Dear Barbara,We greatly appreciate the time you spent to review your recent experience in our hotel, at Mövenpick we always strive to exceed guests' expectations and your comments will help our teams to reach that goal. We also sincerely regret your dissatisfaction regards with the prices and charges of the hotel, but we want to explain that the prices and charges were also studied and in accordance with hotels of the same category in our area. Once again, thank you for your time and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to visit Petra
Perfect hotel to visit Petra, it is literally opposite the entrance to the Visitor Centre. The staff were so accommodating and couldn't do enough to make the stay special. Moath and Motaz in particular in the restaurant were particularly lovely and offered exceptional service!
Stayed 1 night in Jun 2023
Response from Abedrabo Twaissi Cluster General Manager on Jun 13, 2023
Dear valued guest,We always find it nice to read that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Hotels.com readers. Considering Mövenpick Resort Petra as perfect hotel is certainly high praise, we are truly happy to know that we have managed to meet your expectations in regard to hospitality and services delivered, rest assured that we will not fail to pass your comments to those team members whom you have personally mentioned as we know it will mean a great deal with them. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

alfredo

Stayed 1 night in Jun 2023
Response from Abedrabo Twaissi Cluster General Manager on Jul 2, 2023
Dear Alfredo,We would like to thank you for taking time to rate your recent visit to our Mövenpick Resort Petra and are delighted to know that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you again should your travel brings you back to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

James

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great rooms and roof top garden with amazing view of Petra. Outdoor pool did however attract a lot of flys.
Stayed 1 night in Jun 2023
Response from Abedrabo Twaissi Cluster General Manager on Jun 5, 2023
Dear James,We would like to thank you for the review you shared following your recent visit to our Mövenpick Resort Petra and are delighted to read that the room you stayed in and the view from the hotel made your stay wonderful. Kindly accept our sincere apology for the inconsistency you experienced with us, it was forwarded to its respective department for further revision and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Halit

Stayed 1 night in Jun 2023
Response from Abedrabo Twaissi Cluster General Manager on Jun 24, 2023
Dear Halit,We would like to express our gratitude for the perfect rating you gave about your recent visit with our Mövenpick Resort Petra. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petra
Right by the entrance to Petra and a great breakfast !
Stayed 1 night in May 2023
Response from Abedrabo Twaissi Cluster General Manager on May 16, 2023
Dear Dee,Thank you for the great feedback of your recent holiday experience at our Mövenpick Resort Petra; guest satisfaction is our number one goal and there is nothing better than achieving that, we are truly happy that you found out the hotel's location as perfectly matched with your Petra adventures. We also greatly appreciate your comments on the quality and variety of our restaurant meals because our talented team of chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We hope that you had an unforgettable stay in Petra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, property conditions & facilities
Really glad we decided to stay here. From the moment we arrived, staff were extremely attentive and friendly. The hotel itself is incredible, aside from being a stone's throw away from Petra entrance, the dining options are plentiful, and the food itself is very good. Would highly recommend staying here, we only stayed for 1 night but would have loved to stay for an additional night to enjoy the amenities! Thank you for a great stay.
Stayed 1 night in May 2023
Response from Abedrabo Twaissi Cluster General Manager on May 8, 2023
Dear Shivam,Thank you for making our Mövenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia.com, these positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Looking forward to welcome you back again where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Riva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very close to the entrance of Petra. Staff is very friendly
Stayed 2 nights in Apr 2023
Response from Abedrabo Twaissi Cluster General Manager on May 3, 2023
Dear Riva, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests. We hope that you will have an unforgettable stay. Thank you for choosing Mövenpick Resort Petra and we are looking forward to welcome you back again. Best regards, Abedrabo Twaissi Cluster General Manager

4/10 Poor

zachary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Abedrabo Twaissi Cluster General Manager on May 1, 2023
Dear Zachary,Thank you for reviewing your recent stay in our Mövenpick Resort Petra. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. We hope to be of your service again should your travels bring you back to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Petra, by entry gate. Staff was very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Abedrabo Twaissi Cluster General Manager on Apr 17, 2023
Dear Michael,Thank you for sharing this great review of your recent visit at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.Looking forward to welcome you back again where warmth meets the hospitality at Mövenpick Resort Petra. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Abedrabo Twaissi Cluster General Manager on Apr 15, 2023
Dear Alyssa,Thank you for taking time to rate your recent visit to our Mövenpick Resort, we are delighted to read that we were able to match your holiday expectations and we hope to be of your service again should your travels bring you back to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Beautiful rooms, friendly and helpful staff, great food and perfect location right opposite the entrance to Petra.
Stayed 1 night in Apr 2023
Response from Abedrabo Twaissi Cluster General Manager on Apr 10, 2023
Dear Richard,We would like to express our gratitude for the great and in-depth feedback you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mövenpick Resort Petra was an enjoyable one. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Josh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Abedrabo Twaissi Cluster General Manager on Apr 25, 2023
Dear Josh,We would like to express our gratitude for taking time to rate your recent visit with us. They help us to understand how our guests experience their stay. It is always our goal to achieve customer satisfaction and we are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

zarrish

Liked: Cleanliness, staff & service
Location is perfect. Staff is very nice. Good wasn’t the best in either the buffet or restaurant but room service was good
Stayed 3 nights in Mar 2023
Response from Abedrabo Twaissi Cluster General Manager on Mar 19, 2023
Dear Zarrish,Thank you for the time you spent to share your personal impressions of your stay at our Mövenpick Resort Petra. We always welcome feedback, as it allows us to continually review and improve the experience we create for our guests. We are also delighted that you found out the hotel's location perfectly matched with your Petra adventures and the services provided by the staff during your stay was up to your expectation. Moreover, we are saddened to know that our buffet and restaurant meal offer did not live up to your expectations as our professional chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all plates, nevertheless there is a wide spice station in our buffet and restaurant for our guests to help themselves and season their dishes to their liking. We hope you had an unforgettable stay in Petra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel. Beautiful decor, a really good restaurant and perfect location right opposite the entrance to Petra.
Stayed 2 nights in Feb 2023
Response from Abedrabo Twaissi Cluster General Manager on Mar 6, 2023
Dear Richard,We would like to thank you for the review you shared following your recent visit to our hotel.Mövenpick Resort Petra is one of the most unique hotels in Jordan due to its authentic antique furnishings, oriental artwork, and classic oriental architecture and intricate interior designs that are featured throughout the resort, we thank you so much for the appreciation and glad to know that we're matched with your holiday expectations in Petra. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Saurabh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location just few yards away from Petra visitor center. Staff was very friendly and helpful. Interior & decor was world class.
Stayed 1 night in Feb 2023
Response from Abedrabo Twaissi Cluster General Manager on Feb 25, 2023
Dear Saurabh,Thank you for the great feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that.Mövenpick Resort Petra is one of the most distinguished hotels in the Middle East due to its authentic antiques, oriental artwork, architecture and intricate interior designs that are featured throughout the resort, we thank you so much for the appreciation and we are glad that you also found our hotel's location and services provided by the staff perfectly matched with your Petra adventures.Looking forward to welcome you back again where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Amadi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property, a great location
Response from Abedrabo Twaissi Cluster General Manager on Jan 8, 2023
Dear Amadi,Firstly, we would like to thank you for choosing our Movenpick Resort for your holidays in Petra and for the review you shared on Expedia.com, all of your kind words about your stay with us are great to hear.Movenpick Resort Petra is one of the most distinguished hotels in the Middle East due to its authentic antiques, oriental artwork, architecture and intricate interior designs that are featured throughout the resort, we are very glad that you appreciate it and found it perfectly matched with your adventures at Petra.We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Response from Abedrabo Twaissi Cluster General Manager on Dec 22, 2022
Dear Kristin,Thank you for sharing this great review of your recent stay at our Movenpick Resort Petra. We are thrilled that you found out the hotel's location perfectly matched with your Petra adventures and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to welcome you back again to the lowest point on earth where warmth meets the hospitality at Mövenpick Resort Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Adalberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Abedrabo Twaissi Cluster General Manager on Dec 12, 2022
Dear Adalberto,We would like to thank you for choosing our Movenpick Resort for your holidays in Petra and for the perfect rating you shared on Expedia. We are thrilled that you enjoyed your recent stay with us.It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Ubeyd Engin

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Movenpick. Excellent location, although the street noise was a bit loud. Nice restaurants and beautiful lobby.
Stayed 1 night in Nov 2022
Response from Abedrabo Twaissi Cluster General Manager on Nov 28, 2022
Dear Jennifer,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve customer satisfaction and we are delighted to hear that your holiday at Movenpick Resort Petra was an enjoyable one; the hotel location, restaurants and lobby was up to your expectation.Moreover, we do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noises. Sometimes it is impossible to guarantee this as there are some traffic noise, barking dogs that may be heard from the local municipality services, especially on our lowest road facing floors. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, the traditional Jordanian food was fabulous! Felt very welcomed.
Stayed 1 night in Nov 2022
Response from Abedrabo Twaissi Cluster General on Dec 1, 2022
Thank you for reviewing your recent stay in our Movenpick Resort Petra. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.We hope you had an unforgettable stay in Petra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 Good

Magdalena

Traveled with family
Liked: Staff & service, amenities
The location is key. The common areas are very nice. The room we were in needed updating. The furniture and rug looked dated and worn. The food was good but the service on the rooftop was very slow.
Response from Abedrabo Twaissi Cluster General on Nov 2, 2022
Dear Magdalena, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Movenpick Resort Petra hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. First, we are happy to know that the hotel location was up to your desire. Second, Movenpick Resort Petra hotel is one of the most distinguished hotels in the Middle East due to its authentic antiques, oriental artwork, architecture and intricate interior designs that are featured throughout the resort, we thank you for the appreciation of it. Third, we want to inform you that the room design, furniture and rug was also aligned with the hotel's architecture and intricate interior designs, moreover, we will still forward this concern to its respective department. Fourth, we thank you for patronizing our hotel restaurants and for visiting our Al Ghadeer rooftop garden during your visit, we are happy to know that the meals provided was up to your expectation, moreover we were most concerned to read your remarks on the service you expérienced whilst staying at the restaurant, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Maday

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! The hotel is directly across the street from the Petra entrance and visitor's center. It is also about a 4-minute walk from the Jett bus station, if you arrive here via this service as we did. The hotel is beautiful, and the rooms were clean and well appointed. The rooftop restaurant had excellent food and had gorgeous views of the city. It also had a very nice ambience. The breakfast buffet had a great variety of foods and we appreciated that it opened early at 6am, especially when you want to get an early start in Petra. Check in and out was easy and fast. Petra by Night tickets are available for purchase at the front desk. Overall, it was an awesome experience and would most def stay here again.
Stayed 2 nights in Sep 2022
Response from Abedrabo Twaissi Cluster General Manager on Oct 18, 2022
Dear Maday,Thank you for the great feedback of your recent holiday experience at our Movenpick Resort Petra; guest satisfaction is our number one goal and there is nothing better than achieving that.First, we are delighted that you found the hotel location ideal next to Petra. Second, we thank you also for the appreciation of the hotel's authentic antiques, oriental artwork, architecture and intricate interior designs that are featured throughout the resort. Third, we are glad that the room provided gave you comfort during your stay. Fourth, we thank you for visiting our Al Ghadeer rooftop garden and we are glad that the view and foods served at different hotel restaurants met your satisfaction. Fifth, we will congratulate the front desk team for their service as we know it will be mean a lot to them.Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serve you again soon.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with comfortable rooms right opposite the Petra Visitor Center. We had a delicious meal on the hotel rooftop. The staff were friendly and attentive. The hotel is also not far from the Cave Bar which is a must. We went for a pre dinner drink.
Stayed 1 night in Sep 2022
Response from Abedrabo Twaissi Cluster General Manager on Sep 19, 2022
Dear Lindsay,Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Resort Petra hotel and are delighted to read that we were able to match your holiday expectations; the hotel facilities, room, meals provided by the Al Ghadeer Rooftop garden restaurant, and services provided by the staff makes you comfortable while staying with us. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 Excellent

Oksana

Stayed 1 night in Sep 2022

8/10 Good

Evanthia

Stayed 1 night in Aug 2022
Response from Abedrabo Twaissi Cluster General Manager on Sep 10, 2022
Dear Evanthia,Thank you for taking the time to post your kind feedback. We are delighted to know that you have enjoyed your stay with us; the hotel facilities and services provided met your satisfaction and your expectation. We hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi Cluster General Manager