Posted Jan 19, 2016
I have traveled to many places in the world, and have stayed at many hotels in Thailand both on the mainland and on the islands, and I must say of all I have stayed at I was extremely disappointed in the hospitality and "lack" of friendliness at this hotel. This is far removed from the very normal, warm, smiling, welcoming you receive from Thai Hotels.
Upon check in (and it was not busy) it took them time to find my reservation, I finally provided my expedia copy. I had to ask them for someone to assist me with the bags, when they gave me my room key, they pointed in a certain direction, never having been there before......I had to request again. My fiance and I stayed there, yet they would only provide 1 room key, even when asked, they would but for an additional 300 B, the money was not the issue, it was the point, 2 people in one room, but only one key...never ran into that before.
The breakfast staff where anything but hospitable, when I asked for an omelet the chef (lady) just nodded to a plate, that had 2 "pre-cooked" omelets that had every sign of being cold...I opted out of that. It did not appear overly clean either, birds were flying in and picking up scraps on the counters, most of the steam warmers, were not warm..it goes on and on. To summarize, extremely disappointing, and I will never stay there again...nor recommend it...and if I do only to warn potential visitors.