Nice staff and location but not a 4 star resort.
Posted Mar 21, 2015
The hotel, location and staff were lovely however the cut down in facilities and services made to a disappointing slightly below average stay.
To start with the positives the staff were great, friendly and attentive and Peter the hotel manager is a fountain of good advice and knowledge. The hotel it's self is a stylish contemporary continental meets Thai design. This is reflected in the rooms which are clean, simple, well decorated and furnished. The deluxe rooms also have a beautiful view of the hotel grounds, river, beach and the sea. The gardens look nice on the surface and so does the pool.
However this is pretty much all the hotel offers and there are some pretty fundamental negatives. The hotel felt that it was passed it's hay day and had a skeleton staff and had completely cut down on it's services. This is perhaps exemplified by the restaurant being closed at 5 pm when the cook finishes work. The spa needed prior notice to it's use but we got the impression that this was a difficulty. The hotel manager Peter is great but he's a one man show and the hotel is starting to show signs of neglect and lack of maintenance. Lamps, roof tiles and various other hotel fixtures are obviously broken. No tea or coffee facilities in the room was also annoying and needed to be requested and paid for. Basically it felt like our options in the hotel were to be in the room or be by the pool which has no shade and was full of Insects. There were lots of other minor complaints to.