Ratings based on 352 Verified Reviews

3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by stephanie

Posted Jul 21, 2017 on Hotels
Check in was GREAT!!!! There were only 2 towels and 2 washcloths in room. When asked for more , it was hours later and then there is a sleeper sofa but the bedding was not available. Had to go to front desk for this as well. Housekeeping knocked on door at 9:50 AM, 10:30AM and was on the way again at 11:00AM. This is aggravating. Need more training in customer service.
4 out of 5
by kyle

Amazing

Posted Jul 21, 2017 on Hotels
I really like staying at the redroof i mean its fairly quiet and i mean i was just extremely comfortable there ....
Comment from Hotel Management
Aug 14, 2017
Dear Kyle, I would like to thank you for taking the time to fill out our customer satisfaction survey. We value our guest comments as it lets us know what we are doing right but more importantly what areas need improving. I review every response and share them with other management and staff members in an effort to continually improve. Guest satisfaction is our top priority. If you have any further comments or suggestions on how to better improve, we would be glad to hear them. If I can further assist you in any way, please do not hesitate to contact me. Thank you again and we look forward to seeing you again in the future. Sincerely, LaKeithia Y. Mims Asst. General Manager
1 out of 5
by Daphne

RUN.....FAST!!!!!

Posted Jul 16, 2017 on Hotels
This is a very bad place to stay. Please do NOT book here. We had to sleep with a chair in front of the doer for extra precaution. The room numbers are so confusing, we accidentally went to the wrong room, & my key opened that persons door. Luckily they had something in front of the door because the it wouldn't open all the way, which was strange as to why he was blocking the door. But thank God he did not have a gun. The water stinks, & the property is unsafe. People are hanging out all over the place at 2 & 3 in the morning watching you as you unload your car. One of the rooms had a window broken out of it because some people were fighting. For "complementary" breakfast they only had cereal. 4th street is a really bad area, so do not book any hotels near there. We drove 8 hours to see my nephew graduate from boot camp just to get there & be totally uncomfortable for two days. NEVER AGAIN!!!!
Comment from Hotel Management
Jul 19, 2017
Dear Daphne, Thank you for taking the time to fill out our customer satisfaction survey. I just wanted to send you an email to let you know that I read all comments as they are very important to the success of Red Roof Inn. All comments, both good and bad, are reviewed and discussed at our weekly meetings in an effort to continually improve. Thank you again for staying with us and for your comments. We hope to see you again in the future. If I can be of any assistance, please feel free to give me a call. Sincerely, LaKeithia Y. Mims Asst. General Manager
1 out of 5
by A verified traveler

Horrible

Posted Jul 4, 2017
There were roaches everywhere in the room. Two were found in the bed! Never again!
Comment from Hotel Management
Jul 17, 2017 by /, Hotel Management
Dear Sir/Madam I would like to thank you for taking the time to fill out our customer satisfaction survey. We value our guest comments as it lets us know what we are doing right but more importantly what areas need improving. I review every response and share them with other management and staff members in an effort to continually improve. Guest satisfaction is our top priority. If you have any further comments or suggestions on how to better improve, we would be glad to hear them. If I can further assist you in any way, please do not hesitate to contact me. Thank you again and we look forward to seeing you again in the future. Sincerely, LaKeithia Y. Mims Asst. General Manager
3 out of 5
by Matthew

Posted Jun 30, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017
Dear Matthew Thank you for taking the time to fill out our customer satisfaction survey. I just wanted to send you an email to let you know that I read all comments as they are very important to the success of Red Roof Inn. All comments, both good and bad, are reviewed and discussed at our weekly meetings in an effort to continually improve. Thank you again for staying with us and for your comments. We hope to see you again in the future. If I can be of any assistance, please feel free to give me a call. Sincerely, LaKeithia Y. Mims Asst. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Great hotel will be back. Customer service provider was excellent and room was clean.
Comment from Hotel Management
Jul 19, 2017 by /, Hotel Management
Dear Sir/Madam, I would like to thank you for taking the time to fill out our customer satisfaction survey. We value our guest comments as it lets us know what we are doing right but more importantly what areas need improving. I review every response and share them with other management and staff members in an effort to continually improve. Guest satisfaction is our top priority. If you have any further comments or suggestions on how to better improve, we would be glad to hear them. If I can further assist you in any way, please do not hesitate to contact me. Thank you again and we look forward to seeing you again in the future. Sincerely, LaKeithia Y. Mims
2 out of 5
by A verified traveler

Displeased!

Posted Jun 26, 2017 on Hotels
we were first given the keys to a room that was either not cleaned or someone else was still in even though we got there well after check in time. They got us a different room. The staff was friendly. The room was comfortable. Not overly clean looking and when we returned from a concert later that night we had roaches in our room and there were people smoking pot arounf the corner of where our room was. We checked out and got a full refund.
Comment from Hotel Management
Jul 17, 2017
Dear Sir/Madam, I would like to thank you or taking the time to fill out our customer satisfaction survey. We value our guest comments as if let us know what we are doing right but more importantly what areas need improving. I review every response and share them with other management and staff members in an effort to continually improve. Guest Satisfaction is our top priority. If you have any further comments or suggestions on how to better improve, we would be glad to hear them. Thanks again and we look forward to seeing you again in the future. Sincerely, LaKeithia Y. Mims Asst. General Manager
4 out of 5
by Lou

Posted Jun 18, 2017 on Hotels
Just a little farther out than I wanted from Ft. Benning. NOTHING to do in town. Its a poor city but no danger.
Comment from Hotel Management
Jul 17, 2017
Dear Sir/Madam, I would like to thank you or taking the time to fill out our customer satisfaction survey. We value our guest comments as if let us know what we are doing right but more importantly what areas need improving. I review every response and share them with other management and staff members in an effort to continually improve. Guest Satisfaction is our top priority. If you have any further comments or suggestions on how to better improve, we would be glad to hear them. Thanks again and we look forward to seeing you again in the future. Sincerely, LaKeithia Y. Mims Asst. General Manager
2 out of 5
by Scott

Breakfast was great

Posted Jun 6, 2017 on Hotels
We had multiple issues nothing severe, but the staff is not trained to handle issues, they just wanted to play the blame game.
1 out of 5
by michael

Horrible place to stay

Posted Jun 5, 2017 on Hotels
Horrible place to stay
Comment from Hotel Management
Jul 17, 2017
Dear Sir/Madam, I would like to thank you or taking the time to fill out our customer satisfaction survey. We value our guest comments as if let us know what we are doing right but more importantly what areas need improving. I review every response and share them with other management and staff members in an effort to continually improve. Guest Satisfaction is our top priority. If you have any further comments or suggestions on how to better improve, we would be glad to hear them. Thanks again and we look forward to seeing you again in the future. Sincerely, LaKeithia Y. Mims Asst. General Manager