View from property

Reviews of Alexander Inn

2.5 out of 5
Alexander Inn
12th and Spruce Streets, Philadelphia, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 1046 reviews" "
Rating 8 - Good. 239 out of 1046 reviews" "
Rating 6 - Okay. 83 out of 1046 reviews" "
Rating 4 - Poor. 36 out of 1046 reviews" "
Rating 2 - Terrible. 21 out of 1046 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie, Silver Spring

Liked: Cleanliness, staff & service
Historic property that could use a little more upkeep but was very safe and clean with friendly staff and terrific location. We could walk to most attractions, both cultural (Philadelphia Orchestra) and historic (Liberty Bell, etc.). Terrific restaurants very close by. Highly recommend for location and price.
Stayed 3 nights in Mar 2024
Response from Alexander Inn on Mar 27, 2024
We appreciate your feedback. Thank you for choosing us. We hope to see you next time you're in Philadelphia.

4/10 Poor

Anthony

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was made very difficult. The room I booked and paid for, I couldn't open the door. Was made to feel like I was in the wrong and ended up in a room that was not the same in price or space. No price accommodation was offered. I to;d the clerk I was tired from traveling and was told, "you don't look tired, you look angry".
Stayed 2 nights in Mar 2024
Response from Alexander Inn on Mar 26, 2024
We thank you so much for your feedback..

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed overnight for a hospital visit the next day.
Stayed 1 night in Mar 2024
Response from Alexander Inn on Mar 22, 2024
Thank you for choosing to stay with us and we hope to see you again soon.

6/10 Okay

Ayala

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Alexander Inn on Mar 22, 2024
We thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Ann, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the Inn was great. I had a small, attractively decorated single room which was quiet. The staff were very nice and the breakfast and the room in which it was situated were nice. It’s a continental breakfast with some good protein options. The location is wonderful…lots of funky shops and good restaurants around. My only quibble is minor…no coffeemaker in the room and I don’t think an urn is available 24/7 as in some hotels. But they do open up at 7.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
We are glad to hear you had a great time. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Amaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Alexander Inn was a very nice experience. We appreciated the small intimate setting that felt more relaxed than the large hotels with lots of bells and whistles. The breakfast was fine, and it was nice to have daily drinks and snacks. The location was very convenient being able to walk to most places in Philly. We appreciated the quiet location despite being in a big city.
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
It's great to hear that you had a nice stay. We hope to see you again soon.

8/10 Good

ROBERT, Columbus

Great
Stayed 1 night in Mar 2024
Response from Alexander Inn on Mar 19, 2024
Thank you for staying with us. We hope to see you soon.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alexander Inn is a great place to stay in downtown Philly. It is in a nice neighborhood and close to everything we enjoy in the city. The staff are top-notch, as well. When we had an issue with our room, they jumped into action and moved us to another room without delay. Couldn't ask for better service. We will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Alexander Inn on Mar 18, 2024
We are so exciting you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 Okay

Carolyn

Traveled with group
I have stayed at the Alexander for several years and this year I noticed a shift. The initial check In was met with a disinterested staff member who was on her cell phone. The room had stains on carpet and the sink was loose from the wall. The evening reception area was excessively decorated in dark burgundy. The covers over the furniture, table clothes and the uncomfortable covers over the chairs. The flashing tip box was also a little over the top. The area outside the hotel also seemed to had declined since our last visit. I love the architecture and the location.
Stayed 1 night in Mar 2024
Response from Alexander Inn on Mar 11, 2024
We thank you so much for your feedback and hope you will come back to stay with us again.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Alexander Inn on Mar 8, 2024
Thank you for choosing us.We hope to see you next time you're in Philadelphia.

6/10 Okay

Paula

Nice place, very convenient to the flower show!
Stayed 2 nights in Mar 2024
Response from Alexander Inn on Mar 8, 2024
Thank you for choosing us.

10/10 Excellent

Marquise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Mar 2024
Response from Alexander Inn on Mar 6, 2024
Thanks for choosing us.

8/10 Good

Dennis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is well-maintained, the staff was extremely helpful, and we liked the wine and cheese tasting in the evening. One negative is the amount of noise on the street all night long.
Stayed 1 night in Mar 2024
Response from Alexander Inn on Mar 6, 2024
Thank you for your feedback.We're happy to hear you enjoyed your stay.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alexander has a lovely, cozy vibe and is not the typical corporate "cookie cutter" arrangement. Front desk and food area staff are extra nice. This place is warm, unique and human scale.
Stayed 2 nights in Feb 2024
Response from Alexander Inn on Feb 29, 2024
We are exciting that you enjoyed your stay. Thank you for choosing to stay with us. We hope to see you again soon.

6/10 Okay

Mary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Needs some updates in rooms. Tired looking carpets, bedding rough, blinds broken. Desk assigned us a room with 2 doubles instead of queen and blamed Expedia even though I had confirmation directly from hotel. Did change room but grudgingly. Gave no hotel info at checkin about free snacks and breakfast.
Stayed 1 night in Feb 2024
Response from Alexander Inn on Feb 26, 2024
We are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour
Stayed 1 night in Feb 2024
Response from Alexander Inn on Feb 22, 2024
We are happy that you enjoyed the wine social. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alexander Inn on Feb 21, 2024
Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
very frienndly staff, clean and cozy. It was a great stay
Stayed 1 night in Feb 2024
Response from Alexander Inn on Feb 20, 2024
We are excited to know that you had a great time Thank you for choosing to stay with us. We hope to see you again soon.

8/10 Good

Spencer

Liked: Cleanliness, staff & service, amenities
Friendly staff and the breakfast was delicious. Very clean Only two things were problems. The toilet paper was hard and uncomfortable. And the keys kept not working on my door lock. Kept having to get extra keys. Hope yall fix the lock and the toilet paper. Otherwise fantastic
Stayed 2 nights in Feb 2024
Response from Alexander Inn on Feb 19, 2024
We thank you so much for your feedback and thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Alfredo, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so quiet. Every thing is walable from the hotel. Staff beautiful. They have a free Happy Hour every day between 5 pm and 7:30 pm. Memorable weekend in Philly.
Stayed 3 nights in Feb 2024
Response from Alexander Inn on Feb 19, 2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we spend nights in Philadelphia we stay at the Alexander Inn. The staff is superb and always attentive to our comfort. The morning buffet breakfast is a nice treat and now an afternoon wine and cheese reception if part of the stay. Rooms are clean and comfortable with great views of center city. We will be back again very soon!
Stayed 2 nights in Feb 2024
Response from Alexander Inn on Feb 19, 2024
We are so excited that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Rowland, Dimock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm with modern amenities. Lovely to walk in to a fireplace glowing, staff attentive, invite to wine, very nice breakfast. We'll return on symphony nights and museums visits. Thank you. Don't change anything.
Stayed 1 night in Feb 2024
Response from Alexander Inn on Feb 17, 2024
Thank you for choosing to stay with us. We are excited that you had a lovely time. We look forward to seeing you again soon.

8/10 Good

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Outdated
Stayed 2 nights in Feb 2024
Response from Alexander Inn on Feb 13, 2024
Thank you for your feedback and thank you for choosing to stay with us.

4/10 Poor

Marc

Liked: Property conditions & facilities
The front desk dropped the ball on our wake up call and missed it. Caused us a lot of problems. Our room was too warm. No individual controls. Very Bad. Food and food service was excellent. Parking was terrible and difficult to use. I will not recommend!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
We are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alexander Inn on Feb 4, 2024
Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a cookie cutter hotel. Genuinely pleasant smaller hotel very conveniently located. Nice staff.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 3, 2024
Thank you for choosing us

10/10 Excellent

Kpelyn, Charlotte

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2024
Response from Alexander Inn on Jan 30, 2024
Thank you for choosing to stay with us. We hope to see you again soon.

6/10 Okay

Simon

Business traveler
Disliked: Amenities, property conditions & facilities
Room was incredibly small. Bathroom was the size a phone booth. The building is very old and is a shock if one is used to modern chain hotels. For example, the bathroom was tiled in tiny mosaic beige textured tiles that look dirty even though they are likely not. Having said that, the room was clean and the towels thick. TV did not work. Elevator smelled of oil and broke while I was there.
Stayed 1 night in Jan 2024
Response from Keisha A on Jan 29, 2024
Thank you for your review! Please come again!

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024
Response from Alexander Inn on Jan 24, 2024
Thank you for choosing to stay with us. We hope to see you soon.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this is an old-school, in-town, independent hotel. Unlike some of the corporate apartment and airbnb proliferators, this is a proper little hotel. 24 hour front desk with lovely staff, fireplace lit, pleasant breakfast -- and super convenient to everything in Washington Square West/Gayborhood.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 19, 2024
Thank you for your feedback.We're glad to hear you enjoyed your stay. We hope to see you next time you're in Philadelphia.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Alexander Inn on Jan 24, 2024
Thank you for choosing to stay with us. We hope to see you again soon.

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I am notbone for writing lukewarm reviews, but here we go. The staff service was great. However the room cleaning crew needs some help. They left the new towels outside our door without even going into our room to make the bed, etc... (we did not have a Do Not Disturb sign on the door knob ) Even after i notified the front desk about this they still did not come by to pick up the used towels. The room is small (not smallish, but small). There is a wall safe but no refrigerator. The TV is about 27" in size. (We did not watch much of it, so nothing lost there.) We had a room with a queen size bed. The leg room is really minimal if you are thinking of working on a laptop on the desk/bureau combo furniture. The hallways smelled slightly musty but not overpowering. (Well, it is an over 120 years old establishment. ) The big plus overall is that we were minutes away from practically everything in the city. (We were seeing the Nutcracker ballet, just a 9 minute walk to the theater. ) Lots of great restaurants and bars to choose from. Hope this review helps in your decision on hotels.
Stayed 2 nights in Dec 2023
Response from Alexander Inn on Jan 1, 2024
I understand you had a poor experience at our hotel We at The Alexander Inn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.We ask that you to please give us a chance in the future to right our wrong.

8/10 Good

Edward J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 1, 2024
Thank you for staying with us

10/10 Excellent

Virginia

Stayed 1 night in Dec 2023
Response from Alexander Inn on Dec 28, 2023
Thank you for choosing to stay with us. We look forward to seeing you again soon.

10/10 Excellent

Loretta

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 18, 2023
Thank you for choosing us.

10/10 Excellent

Hudson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 18, 2023
Thank you for choosing us. We hope to see you next time you're in Philadelphia.

4/10 Poor

Ed

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Locked out
The key card never worked. Had to get it fixed 4-5 times...always at when I was in a hurry. Won't be staying there again. They took my email when I was leaving saying that I had to provide it to get a receipt. I haven't received it.
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 11, 2023
Thank you for choosing us.

10/10 Excellent

Gordana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful.
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 11, 2023
Thank you for choosing us. We hope to see you next time you're in Philadelphia

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for staying with us. We hope to see you next time you're in Philadelphia.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
Great Location
Great location. Easy walk to lots of attractions. Staff friendly. Place is old and could use a facelift. Bed needs a mattress pad, it was very hard. The bedding is very odd, its like a walfel cone and scrachy.
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for choosing us.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
A lovely hotel which is well maintained and within walking distance of all the sights. Plenty of restaurants and shopping nearby. The staff were so friendly and helpful. This is one place we would return to stay.
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 5, 2023
Thank you for your feedback. We're pleased to hear you enjoyed your stay.Thank you choosing us.

10/10 Excellent

Edward, New Lisbon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable small urban hotel with old world charm. Great location with many restaurants and sites of interest within walking distance. Staff was professional and friendly.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
Thank you for staying with us. We hope to see you next time you're in Philadelphia

8/10 Good

Alyssa

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 5, 2023
Thank you for choosing us

6/10 Okay

Beth

Traveled with partner
Liked: Staff & service
We were upgraded to a king room upon check in, great! Not great: the mattress was so hard and stiff that we woke up sore and not rested. The room was so stifling hot we had to use the window unit AC - in December. No refrigerator in the room. Not cleaned well and dingy..the tv remote was crusty. A long black hair in the sheets (I am blonde). Overall not impressed.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
We are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We checked in early without even asking. The location was perfect, the room was clean and neat. The staff was friendly and helpful. I would return here.
Stayed 1 night in Nov 2023
Response from Front desk on Nov 22, 2023
Thank you for choosing us. We hope to see you next time you're in Philadelphia.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front desk on Nov 20, 2023
Thank you for choosing us. We hope to see you next time you're in Philadelphia.

8/10 Good

Alexandra

Business traveler
Liked: Staff & service
Good for the Price
This is a price-friendly place to stay if going to the conference center. The staff were friendly and efficient. My main issue was the cleanliness of the room. There were stains on the walls in the room, the headboard, and there were some questionable discolorations on the tiles in the bathrooms. There was also a tissue tucked into the comforter that I didn't see until I turned down the bed to sleep. My only other complaint (which is NOT the fault of the property) is that when large cars travel down the main road, my room vibrated. Might be an issue if you're a light sleeper. The area was okay, though, I felt safe walking alone in the evenings. The breakfast was simple, but good coffee and good pastries. I'd probably stay here again if on a budget, as Philadelphia is such an expensive city.
Stayed 4 nights in Nov 2023
Response from Front desk on Nov 20, 2023
Thank you for choosing us.

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Alexander Inn on Nov 20, 2023
Thank you for staying with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at the Alexander twice in three years. I will most likely stay more often. I just wish the breakfast was an hour earlier. But that is just me. Thanks.
Stayed 1 night in Nov 2023
Response from Front Desk Jenine on Nov 17, 2023
Thank you for the feed back and for staying with us.