Ratings based on 549 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Posted Oct 13, 2016
Very friendly staff and comfortable room. Delicious breakfast with a good variety.
5 out of 5
by A verified traveler

A most convenient hotel with great staff.

Posted Oct 2, 2016
Pros: The caring helpful assistance by the staff.
Cons: The bed pillows could be longer!
Location: Convenience personified for Philadelphia and Wilmington.
We highly recommend the Best Western Airport Hotel, Philadelphia. From the first shuttle pick up at the airport on arrival to the last shuttle drop off on departure we only had the best and most courteous service from all employees at this hotel!
2 out of 5
by A verified traveler from Buenos Aires

Close to the Airport hotel.

Posted Sep 13, 2016
Old and lack of maintenance. Gave me a room with a shower that got to my shoulder. Noisy and smelly AC.
4 out of 5
by A verified traveler

Posted Aug 29, 2016
All the Staff at Best Western Plus Philadelphia Airport S. At Widener Univ. are nice.
4 out of 5
by A verified traveler from S

Price not too bad.

Posted Aug 27, 2016
Have minor problem with the door. It was giving problem reading the key.
4 out of 5
by A verified traveler from Germany

Good hotel near the airport.

Posted Aug 26, 2016
Pros: The room is comfortable. The price is fair.
Location: Near the airport. The airportline takes you to the city center.
The hotel is nearly 15 minutes away from the airport. But it is no Problem, because they have a free shuttle Service. The rooms are big enough and has all you need. The breakfast is simple and plates are plastic.
3 out of 5
by A verified traveler from Virginia

Close to Widener

Posted Aug 23, 2016
Pros: The staff, location, and cleanliness.
Cons: It just needs a bit of a facelift and minor repairs (fixtures, doorstops, etc. are broken and need repair). Security around the hotel.
Location: Right across the street from Widener University. Other than that, not much I would want to venture out to see due to area.
The hotel is extremely close to Widener University, which is nice. Every staff person I met was extremely friendly. The room was clean and comfortable, however the hotel is obviously an older hotel that has been slightly renovated. The area between the parking lot and the hotel lobby was a bit of a walk and always had some "locals" hanging out in the walkways that made you feel a little uncomfortable. With that said, if I ever need to visit Widener again I would absolutely stay there. I felt the price was fair for the condition of the hotel...and the staff made up for that.
Comment from Hotel Management
Aug 24, 2016 by Guest Relations Manager , Hotel Management
Buzzard, It means so much to us to hear your positive comments regarding our staff hospitality, and high standards of cleanliness. We are also very happy that you found our location to be convenient. Thank you for your suggestions as well, We want the guest to Love every aspect of the stay and use your feedback to do just that. Thank you and come see us again!
1 out of 5
by A verified traveler from Illinois

No attention to detail

Posted Aug 22, 2016
Checked into the room and was greeted with a toilet bowl scrubber on the floor next to the bed. Safe was by working and bed linens and bath towels had hair on them. Spoke to front desk asked for bedding to be changed and was greeted again with hair on the pillows. The staff tried everything to fix the concerns, safe was eventually fixed bedding were never changed after asking. Very unhappy with this stay.
3 out of 5
by A verified traveler

Nicht weit vom Flughafen Newark.

Posted Aug 18, 2016
Pros: Das Frühstück war sehr gut.
Location: Einkaufszentrum und Outlet in der Nähe.
Guter Ausgangspunkt zum Städtetrip nach Philadelphia. Schöne Gegend.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
Es ist groß, von zu hören, wie Sie den Wert und die günstige Lage unseres Hotels genossen! Wir freuen uns, Sie in Zukunft wieder zu dienen!
3 out of 5
by A verified traveler from Las Vegas, NV

Started out bad but improved.

Posted Aug 15, 2016
Pros: Easy parking and friendly staff.
Location: There is a restaurant across the street but it wasn't that good.
The room I was given when I checked in had an odor like someone had been living in the room for a while and also a strong smell of perfume. I tried to just suck it up but around midnight I had to call the front desk to request a new room because the smell was just too much so they gave me a new room. When I went back upstairs to the new room I got to the door and it was cracked open and the light was on. I was caught off guard and it kind of startled me so I went back down to the front desk. An employee went up to the new room and came back down with a step stool and stated that it looked like maintenance was in the room hanging up a shade and left the ladder and the room without returning. I went back to the room and it was fine except for there was only one shade up instead of two, there was no odor and the carpet was clean. I did notice however that there was pubic hair in the fridge and also the shower and also on one of the pillows which was really gross.
Comment from Hotel Management
Aug 20, 2016 by Guest Relations Manager , Hotel Management
Pauline, I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. We hope that during your next stay, your expectations will be far surpassed!