Ratings based on 71 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New York

Wifi

Posted Jan 14, 2017
Terrible the worst I ever encountered the whole weekend spended incommunicado
5 out of 5
Recommended
for Everyone
by A verified traveler from Bensalem Pa

Posted Jan 9, 2017
Had a wonderful stay. Hotel staff was friendly and fast. Would stay here again. Also a heated indoor pool was amazing when it was 17 outside.
Comment from Hotel Management
Jan 10, 2017 by Tom K, Hotel Management
Thank you Sessl, we here at the Best Western Plus Philadelphia Bensalem, love the complement when people say they would come back. Glad you enjoyed the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Great staff. Nice hotel. 35 minutes from Philadelphia. A little outdated rooms.
Comment from Hotel Management
Dec 26, 2016 by Tom K, Hotel Management
Thanks for noticing our Great Staff here at the Best Western Plus Philadelphia Bensalem.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Good value

Posted Dec 19, 2016
Hotel is conveniently located near where I was visiting, which is why I selected it. Breakfast had a good variety...eggs, sausage, potatoes, pancakes/waffles, yogurt, cereal, English muffins, toast, oatmeal, apples/oranges. Room was clean and comfortable. Plenty of pillows and towels. No issues with temperature control.
Comment from Hotel Management
Dec 20, 2016 by Tom K, Hotel Management
Thank you for your great review. We at the Best Western Plus Philadelphia Bensalem appreciate when our guests take the time to let us know how we are doing.
3 out of 5
by A verified traveler

Business stay

Posted Dec 10, 2016
Overall it was ok. I was there for four nights. The pool and spa was a nice amenity. The room was nice and clean. The breakfast was horrible, but at least it was free. I would probably stay there again if I had to visit the same location.
Comment from Hotel Management
Dec 20, 2016 by Tom K, Hotel Management
Thank you for taking the time to let us know about your stay. We are trying alternative setups and offerings at our breakfast and hope we can improve this aspect of our offerings.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

So much better than expected.

Posted Dec 2, 2016
Very pleased with the large room, cozy bed, clean bathroom and quiet room. Also they provide a great breakfast although their coffee is horrible. Good coffee is crucial in the morning particularly when you're traveling. They should improve this.
Comment from Hotel Management
Dec 2, 2016 by Tom K, Hotel Management
I am glad you enjoyed our large cozy rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to restaurants and Parx Casino

Posted Nov 30, 2016
Pros: Clean rooms, quiet at night, restaurant and bar on the premises and more well know restaurants within short driving distance. Very close to Casino.
Cons: Personnel could be friendlier.
Location: Parx casino, know restaurants, some shopping.
This hotel changed hands from Holiday Inn fairly recently. It has been updated. It has a restaurant and bar on the premises. And it is close to other restaurants and the Parx Casino is a very short drive away. You could walk actually walk to it if the weather was nice.
Comment from Hotel Management
Dec 2, 2016 by Tom K, Hotel Management
We are glad you enjoyed our clean and cozy rooms, I am sorry we missed the opportunity to be friendly. It something we do strive for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Claymont, United States of America

Good location, guests a little noisey at night

Posted Nov 14, 2016
Location: Dining, casino nearby. East drive to other area attractions New Hope etc...
Nice breakfast, room updated and clean. Had to contact front office at 2am concerning noisy guests.
Comment from Hotel Management
Dec 26, 2016 by Tom K, Hotel Management
Thank you Michael for taking the time to review our hotel, we do work hard to keep order here.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very pleasant staff from front desk to housekeepin

Posted Nov 14, 2016
Location: Not far from Philly. Lots of family restraunts near by. Also Pax Cassino
Room was clean and very comfortable. Nice hot breakfast included. The indoor pool and hot tub made the stay complete. Awesome to relax in the spa while the kids swam!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

This hotel is awesome. They make you feel at home.

Posted Nov 6, 2016
Pros: Everything.
Cons: I have no dislikes. They just need to make sure every room has an iron and blow dryer
Location: Parx Casino, Wawa and the expressway.
The lady at the front desk was very polite and professional. This is my second home.