Well Presented Hotel
Posted Feb 17, 2017
The hotel is definitely well presented, and strategically located in the city center. Its also quite homely somehow, with a nice lounge area in the lobby. If one so chooses, I observed break-out corners where private conversation could be held. Being in the lobby area, one could hardly imagine that one is in the city center of Philly. The rooms are clean, very contemporary and well maintained.
I would hesitate to give the hotel management all five star accolades for an experience I had, which I thought could have been better handled. I stayed in a Club Room, and before I made the booking, I called the hotel management and asked if I could have a small refrigerator and microwave oven delivered to my room, as I do have dietary needs which would need to be personally taken care of. Based on a positive response, I made the booking and committed my employers to payment. I arrived Sunday evening, and reminded the personnel in reception. It was acknowledged that I had made such a request, but nothing was forthcoming that evening. The following evening, I reminded the personnel in reception. Again, nothing was forthcoming. I received a message from the hotel manager on Tuesday after I left a review message that the hotel has been 'deceitful' in the way I was treated. Eventually, I found the refrigerator and microwave oven delivered to my room on Wednesday night, and I left the hotel on Thursday morning. What a way to respond to customers requests