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Conveniently located, hardworking staff, decent and clean hotel and rooms.
Very understaffed so their employees have to work three times harder than if they were properly staffed up. The Bistro is overpriced but convenient. Rooms are nice but they can be stuffy. It would be nice to be able to open a window (if they had window guards and screens). Would be good to have regular housekeeping, especially around holidays. Overall a solid choice, but could be better.
Great hotel and around lots of great food and shopping. Only drawback is its FAR from university city and central Philidelphia. It took over 40 minutes to get downtown - on a weekend!
Clean hotel with helpful/friendly staff. Limited coffee availability - No free coffee in lobby. Has an onsite Starbucks, but with very limited hours. Comfortable beds!
The property was close to everything we were in town for. Staff was helpful and pleasant.
Doris
Stayed 4 nights in Sep 2023
2/10 Terrible
Rick
Sep 11, 2023
Disliked: Staff & service
Stay somewhere else.
Horrible Experience. They refused to check me in with my PayPal debit card which is what I used to reserve. This delayed my check in by three hours. They also did not honor the extra fee I paid you for two breakfast meals. Overall the manager was rude and not helpful in resolving issues. He seemed to not even care.
Didn't like that they CHARGED for EVERYTHING. There was no "tea" nor microwave in the room. The bathroom mirror light was AWFUL. The location was very good.
Only issue I had was with the front desk person named Eve or Eva. Not friendly at all. I asked if I could look at the room 1st and she would not let me. Only reason for the request was I was at a different hotel there day before and the room had bugs and it was a huge ordeal to get a refund. I also needed a hair dryer and she seemed to not know what that was and said that if it wasn't in the room, they don't have any. The staff in there morning apologized for that and said that they do have hair dryers.