Ratings based on 732 Verified Reviews

2.7 out of 5
46% of guests recommend
2.9 Room cleanliness
2.9 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

House keeping terrible.

Posted Dec 23, 2016
The room was cleaned but towels were not changed. Unacceptable.
Comment from Hotel Management
Dec 29, 2016 by Guest Relations Manager, Hotel Management
First of all, we want to say thank you for appreciating our room. On the other hand, please accept our apologies for not being able to impress you with the towels. It is our desire to serve you better someday and thank you for staying with us.
1 out of 5
by A verified traveler from NY

First time I've ever filed a complaint

Posted Dec 7, 2016 on Orbitz
Absolutely the worst hotel experience I've EVER had. I travel literally all the time for work. Never have I ever had such a bad experience. Rooms are dirty, hotel staff are complete jerks. Airport shuttle was supposed to pick up at 6:30. 7:30 he finally shows up.
3 out of 5
Recommended
for Everyone
by A verified traveler

My room

Posted Nov 30, 2016
I was only there for 1 night and the room was very nice...
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
Dear Ronnie, We thank you for your time in completing our survey following your 1 night visit here in our hotel. We will do our best to make your next visit a better experience. Kind regards.
2 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, I regret that you were displeased with your experience following your visit here in our hotel. we will do our best to make your next visit a better experience. Let us know of your concerns so we can rectify issues immediately.
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
The staff were very amiable and accommodating
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, It is heartwarming to hear how we have met your accommodation needs following your visit here in our hotel. Please know that we value your business, we will do our best to make your next stay another relaxing experience. Have a wonderful day!
2 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Reception was unpleasant and creepy.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, I am so sorry for the misunderstanding and inconvenience you experienced in our hotel. Your feedback will be forwarded to our management team for reference, we hope to have the opportunity to serve you again soon. Kind regards.
4 out of 5
by A verified traveler

Posted Sep 14, 2016 on Hotels
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear guest, We thank you for taking the time to share your review following your visit here at our hotel. Your positive feedback score for our hotel is another fine reference for our property. We look forward to seeing you again soon. Kind regards.
1 out of 5
by A verified traveler from Connecticut

Don't stay here

Posted Sep 6, 2016 on Hotels
This is the second time I have stayed at this hotel. Dirty/ stained towels were given to us multiple times as if they were clean. Also the front desk employee was very unpleasant and at times seemed very unwilling to help me.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear guest, I am very sorry to hear about the inconvenience you experienced. Your comment about the towels will be evaluated, I assure you that your feedback will be addressed accordingly. Thank you for your feedback.
5 out of 5
by Travis from Harrisburg

Great stay in Chester, PA

Posted Aug 29, 2016 on Hotels
Had a great stay again! Hotel staff was very friendly and the room was very clean. No issues during my stay. Airport shuttle will drop me at the nearby casino if it's not making airport runs, which is another great convenience. Overall, I will definitely return to this hotel when staying in the area. Hard to beat the value for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Augusta, Ga

I would stay there again

Posted Aug 27, 2016
the staff was great and the room was nice and comfortable