Ratings based on 1,506 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Feb 6, 2017
I stay here when I come out to KOP. The staff was nice and I was able to check in 2 hours before. Rooms were clean! Great hotel!
Comment from Hotel Management
Feb 7, 2017 by Bob , Hotel Management
Ryan, Thank you for staying with us and for the 5 star review! I am so happy to read you found our staff nice and the rooms clean. I hope you will return soon. Sincerely Robert Kisker Regional Director and General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Work Trip

Posted Feb 2, 2017
This hotel was great. Very clean, quiet and the staff was helpful. I booked the wrong date by mistake and they made it right.
Comment from Hotel Management
Feb 3, 2017 by BOB, Hotel Management
Dave Thank you for staying with us. We are glad to read you found our hotel to be clean and the staff helpful. We hope you return soon. Sincerely Robert Kisker Regional Director and General Manager
4 out of 5
by Kijhe

Posted Jan 3, 2017 on Hotels
The manager, Charlene (I believe that's her name) was sooooo accommodating. She made our stay very comfortable and was extremely helpful. She checked on us and always made sure our room was up to par. I would definitely recommend staying here. Our stay was pleasant!
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Kijhe, Thank you for staying with us. I am so happy to read you had a great stay. I will make sure I pass on your kind words to Charlene. I hope you will return soon. Sincerely Robert Kisker Regional Director and General Manager
5 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
It was amazing . Enjoyed the breakfast buffet.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for staying with us and for the 5 Star review! We are so glad to read you enjoyed your breakfast. I hope you will return very soon as we enjoyed having you as our guest.. Sincerely Robert Kisker Regional Director and General Manager
5 out of 5
by Cynthia

Location a Plus

Posted Dec 31, 2016 on Hotels
It was quiet and relaxing stay. Excellent service. Look forward to staying again
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Cynthia, Thank you for staying with us and for the 5 star review. We are so happy to read you had excellent service. We hope to serve you again soon. Sincerely Robert KIsker Regional Director and General Manager
5 out of 5
by Roamardo

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Roamardo, Thank you for staying with us and for the 5 star review. I hope you will return soon. Sincerely Robert Kisker Regional Director and General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Best hotel ever

Posted Dec 9, 2016
The staff is super friendly and they don't bother you knocking at the door for no reason... I Did put the don't disturb on and they left a big bag with clean towels and extra supplies by my door.. Plus, I have delicious complimentary cookies... they are awesome.
Comment from Hotel Management
Dec 9, 2016 by Robert.Kisker@hilton.com, Hotel Management
Renata Thank you so much for all the kind words. It is so great to read the words BEST HOTEL EVER. I hope you will return soon. Sincerely Robert Kisker Regional Director and General Manager
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Christine was amazing! She gave us maps of the area so we could make the most of our trip. My daughter fell in love with the cookies, so she gave us an extra one. The only problem was that the walls were really thin, so we could hear people talking in the hallway.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Thank you for staying with us. I am so happy you had a great stay, I will pass along your kind words to Christine. I hope you will return soon. Sincerely Robert Kisker Regional Director and General Manager
4 out of 5
by A verified traveler

Weekend Getaway

Posted Dec 3, 2016 on Hotels
We enjoyed our stay at this Double Tree hotel. The staff was very friendly, helpful and knowledgeable. Our room was very clean and presentable as well as the hotel itself.There are several restaurants located near the hotel as well as a shopping mall. We look forward to our next stay at this hotel.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for staying with us. I am so happy to read you enjoyed our team and your room was very clean. I hope you will return soon. Sincerely Robert Kisker Regional Director and General Manager
4 out of 5
by A verified traveler from King of Pressure

Very satisfactory.

Posted Nov 27, 2016 on Hotels
Coffee in lobby at night would help.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for staying with us. I am glad you enjoyed your stay. I am sorry you did not get a cup of coffee in the evening. Coffee is available anytime our restaurants are open which is all day until to 12am. I hope you will return soon we enjoyed having you as our guest. Sincerely Robert Kisker Regional Director and General Manager