Ratings based on 3,556 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens Pa

Enjoyed the stay very much

Posted Apr 24, 2017
Pros: The view we had was great along with the chairs and bed being very comfortable.
Cons: Maybe a microwave in room
Location: Close to numerous things to do
Staff very nice and helpful, room very nice and great view! Nice hotel.
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful downtown location

Posted Apr 22, 2017
The hotel is convenient to everything in Philadelphia. On the main street but still quiet inside! The room was very spacious and clean. The hotel should try to clone Dametrius, he was spectacular! He went out of his way to be helpful and pleasant. Very professional.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia! We'll be sure to share your kind words with Demetrius.
5 out of 5
Recommended
for Everyone
by A verified traveler

So close to all the action!

Posted Apr 14, 2017
Big Bus Hop On Hop Off bus has a stop right across the hotel! Hotel is walking distance to the Bell, the Town Hall, and great dining. Hotel has a small pool - enough for kids to unwind in the evening.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Warm Cookies & Clean Sheets

Posted Apr 6, 2017
Pros: Proximity to restaurants and State Park.
Cons: The view from my 6th Floor room was of the A/C Units on the rooftops. Really disappointing. I asked to change rooms but the Hotel was sold out.
Location: Walk the City. Its great.
All your staff in the lobby restaurant/bar were friendly and warm. In particular Jarrell set up a table for 10 of us in a hurry when my family was hungry on Friday night. Bartenders Herb & Sean were great. They pour a glass of beer correctly and make great mixed drinks. They made me feel welcome at the Bar. The restaurant managers kept a look out over the floor of the restaurant to ensure customers were being taken care of. The warm cookies at Check In are clutch. We had a 6 hour flight from Los Angeles to Philly and the cookie really took the edge off our appetite. The front desk was generous. The maid service is great. The maid on duty on the 6th floor the weekend of 3/25/17 provided extra towels and a smile. She is in her late 50's and from Ethiopia. She's working hard for your hotel. I tipped her heavily but I am sure recognition from the Hilton would be appropriate. It is well deserved for this hard working mother and grandmother. I had a nice 4 day stay at your Doubletree by Hilton City Center. Jeffrey Swartz, Guest.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Thank you for visiting! We'll be certain to recognize the team members who stood out during your stay. Please visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in central location.

Posted Apr 1, 2017
Pros: Clean, convenient location to University across the street and to restaurants. Nice lobby, plenty of TV's. Peter, concierge in lobby, was terrific!
Cons: Make prices lower.
Location: Plenty to do and see nearby.
Nice room, good light, quiet, adequate for two people, bathroom a little small for more than one. Refrigerator appreciated as was the hair dryer. A bathrobe would have been nice. Liked having the coffee maker. Elevators came quickly when needed.
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, great staff

Posted Mar 26, 2017
location is great in center city. The front desk staff was awesome. Aja was very helpful!
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for your feedback, and for visiting us in Philadelphia!
3 out of 5
by A verified traveler

Avoid if you can

Posted Mar 26, 2017
Pretty tired property with tired staff. Good location. Needs a rejuvenation on all fronts.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Thank you for your feedback. I'm sorry you didn't share the same positive experience as the vast majority of our guests. Please visit Philadelphia soon, and safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel near good food

Posted Mar 23, 2017
My room was amazing. I was on the 23 floor and had a beautiful view. The room had tons of space and the in person staff was very friendly. Plus they give you cookies at check-in!
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for your feedback, and for visiting us in Philadelphia!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston , Texas

Hotel is walking distance from all historic places

Posted Mar 20, 2017
Location of hotel was excellent but very noisy due to central location. Woken up in the middle of the night from sirens and in the morning from traffic honking.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for staying with us in Philadelphia!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Great location, close to everything. Frindly staff and amazing service
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for staying with us!