Ratings based on 939 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Los Angeles, CA

Convenient hotel close to the airport

Posted Mar 24, 2017
Receptionist checking me in to the hotel was completely unhelpful, had a terrible attitude, had no suggestions of a laundry facility, offer any means to wash my clothing since I was stranded because of a cancelled flight. Did not even offer a cookie! I was observing her counterpart next to her checking in other guests and the difference was astounding. This person completely negatively influenced my attitude towards the hotel and I am by no means ever a complainer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Very nice I would come again. ++++++++++++++++++¥¥++++++++++*+++++++++
2 out of 5
by A verified traveler

Mattress and bed was of poor quality

Posted Mar 8, 2017
Front desk was not very friendly and bed was of poor quality.....food and restaurant choice during lunch time was poor, with no restaurants or convenience store nearby, it became difficult .... also Hop on hop off bus refused for pick up from the hotel !
5 out of 5
Recommended
for Everyone
by A verified traveler

great staff

Posted Mar 7, 2017
Great location, warm welcome from evening staff. The room was clean bed was comfortable and the cookie delicious.
5 out of 5
Recommended
for Everyone
by A verified traveler from s.

Nice hotel near the airport calm environment

Posted Mar 6, 2017
My experience was nice it was a calm environment and well kept fast room service along with other hotel accommodations to make your stay very welcoming .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Quick over night stay due to a last minute change of plans. Great staff and very Comfortable room!
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Good evening, thank you so much for choosing the Doubletree Philadelphia Airport and the kind words you have for our hotel and staff. We strive to make each and every guests experience special and hassle free. It is our privilege and honor to be your choice of hotel and we look forward to your return to the city of brotherly love. Have a wonderful day!!
3 out of 5
by A verified traveler from R

Odd Hotel, not awful, but not wonderful

Posted Jan 18, 2017
Hotel is refreshed older hotel, but refresh can't reconfigure the aging nature of the hotel. Great internet connection. wonderful TV and channel selection. Awful room service, some items (from a small menu) not available after 9 pm without any notice on menu which is posted as available till 11 pm...1st order arrived in room coldish (not hot with cooled cheese). Friendly staff, though I received a 3 am call from desk asking me to turn down a TV which was not on. Small bathroom, some wet towels not changed. Just an uneven experience for a Double Tree which is usually very good.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. Here at the DoubleTree by Hilton Philadelphia Airport, we strive to make each guest's stay as enjoyable as possible! We will surely be sharing your feedback with our staff and hope for your return to our property. Have an excellent day.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

We did not expect to be snowed in...

Posted Jan 15, 2017
...and I was afraid we were going to go stir crazy. "We" being me and my 9-year-old grandson. Fortunately, the hotel had a sports bar, a pool, an exercise room, and a very friendly and professional staff. A couple of sitting areas with fireplaces, and a computer with a printer. The place seemed a bit short-handed (which would figure, if we couldn't get out how could they come in?) but the entire staff was very gracious and accommodating. I would definitely stay here again.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Good evening Rosalind, thank you so much for the excellent words you have for our staff here at the Doubletree Philadelphia Airport. Hospitality is what we do best and we try our hardest to make sure each guest has an awesome experience, so they can now consider us their second family. It is our privilege and honor to be your host of hotel. We look forward to your return to Philadelphia. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near airport.

Posted Jan 13, 2017
Convenient location good room and attentive staff.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Good afternoon, thank you for your recent feedback of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests while providing comfort and convenience. We hope that next time you’re in the area, you’ll visit us again. Thank you again for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brigantine NJ

Close to airport, quick and helpful shuttle

Posted Jan 8, 2017
Pros: Close to Airport, Shuttle and very reasonably priced!
Cons: Nothing
Close to airport, quick and helpful shuttle, Quick check in and great rates recommended by Hotel staff for parking on www.booktopark.com. You book your parking on this site but leave your car at the Hotel!! Awesome! Rooms are clean and quiet. Pub food is just right, nothing fancy but well prepared! Will return on our next flight out of Philadelphia! Cheers!! Jane and Paul
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Good evening Paul! Thank you so much for the excellent words you have for our staff here at the DoubleTree Philadelphia Airport. Hospitality is what we do best and we try our hardest to make sure each guest has an awesome experience, so they can now consider us their second family. It is our privilege and honor to be your host of hotel. We look forward to your return to Philadelphia. Have a great day.