Indoor pool

Reviews of Embassy Suites by Hilton Philadelphia Airport

3.5 out of 5
Embassy Suites by Hilton Philadelphia Airport
9000 Bartram Avenue, Philadelphia, PA

Reviews

7.2

Good

Rating 10 - Excellent. 624 out of 1656 reviews" "
Rating 8 - Good. 326 out of 1656 reviews" "
Rating 6 - Okay. 257 out of 1656 reviews" "
Rating 4 - Poor. 201 out of 1656 reviews" "
Rating 2 - Terrible. 248 out of 1656 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Disliked: Staff & service
Rude customer service
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Business traveler, Traveled with family
Property how to change rooms twice
Stayed 1 night in Mar 2024

6/10 Okay

Kasey

Liked: Staff & service
Disliked: Cleanliness
Old.
Stayed 1 night in Mar 2024

10/10 Excellent

Starr

Traveled with family and small children
Liked: Amenities, property conditions & facilities
That it was family friendly
Stayed 1 night in Mar 2024

8/10 Good

Treva

Liked: Cleanliness
It was fine no complaints
Stayed 1 night in Mar 2024

10/10 Excellent

DANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasn't working
Stayed 1 night in Mar 2024

10/10 Excellent

Erolienne Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

10/10 Excellent

Al

Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Traveled with family and small children
Disliked: Staff & service
We had to pay for parking. Staff had attitude. We asked for towels numerous times and never received any. I've been trying to contact the hotel because we left our pillow in the room. Nobody is answering.
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Liked: Cleanliness
T
Stayed 2 nights in Mar 2024

2/10 Terrible

Tara, Glendale

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst hotels we’ve ever stayed at. We had to request changing rooms twice during our 30 hour stay. The first room we walked in smelled so much like smoke I began coughing. The one we moved to seemed better, initially, until we walked in the bathroom. It smelled like cigar smoke so bad no one could shower in it. Since it was after 2AM at that point (late flight) we decided we would just deal with it that night and go to sleep. We found what appeared to be blood stains on the bed. We took the comforter off and got to sleep. The next morning we tried to get breakfast. It was 9:15 and most things had already been put up. The omelette bar was still open, but the man working was not happy I asked to get one for myself and one for my husband. While at breakfast, my son had to go to the bathroom. I took him to the family bathroom which was unlocked. I opened the door and saw a man smoking weed who said my son and I could come into the bathroom. We obviously didn’t, but it is super scary to think what could’ve happened if my son had gone by himself. At that point, my husband tried to contact Hilton to get a refund and have us move to a new hotel. He was getting the run around for about an hour and a half, so we left to explore the city. When we came back to the hotel that evening, we moved to another room. That room was better, but it still had mold.
Stayed 1 night in Mar 2024

2/10 Terrible

Latasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean breakfast was good, pond was nice but pool was down and we looked foward to that and we were not notified pool was down for matinence would be nice to know in advance.
Stayed 1 night in Mar 2024

8/10 Good

Latreece

Traveled with partner
Liked: Cleanliness, staff & service
First let me say the clerk at the front desk named Fatima was amazing, she was helpful, intelligent, friendly, patient, and professional. The facility was clean and comfortable, but a bit outdated and that could be cause of the historical nature of Philadelphia. However, i would recommend this hotel for anyone who is needing to be shuttled to and from the airport and train station.
Stayed 2 nights in Mar 2024

6/10 Okay

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for an airport stay. Good size room and front desk was awesome. 5am airport shuttle driver never showed and had to get an Uber which was unexpected and disappointing. Pool was also closed.
Stayed 1 night in Mar 2024

10/10 Excellent

Tasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay and the food was amazing. The only concern was the lack of a shuttle driver during check out. Had to get an Uber to the airport.
Stayed 2 nights in Mar 2024

8/10 Good

Antonio, Bethel Park

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great transportation, nice staff and breakfast. Hotel is getting run down and needs updating to remain competitive.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Jane, Port Saint Lucie

Nice room. Great check in experience
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby!
Stayed 1 night in Mar 2024

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel isnt what it used to be at all!! My family and i used to come here just a few years back and there used to be a full 2 hour happy hour of complimentary drinks and plenty of snacks, full breakfast with chef and pool. Now theh only allow 2 drinks for happy hour, hardly any snacks and the pool was closed. Not sure if there has been new managemnet but its such a shame. Will not be returning
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great room. Secluded area.
Stayed 1 night in Mar 2024

4/10 Poor

Alan

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin Jc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Shakari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was nice
Stayed 1 night in Feb 2024

2/10 Terrible

Norm

Stayed 1 night in Feb 2024

4/10 Poor

John, Orlando

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Have stayed at this property many times over the years. It is getting very tired and really needs a major refurbishment. Positives were staff was pleasant and shuttle service to Airport excellent. Challenges were broken bed frame, shower that dripped all night, outdated nicked up furniture and heater did not work well. Snack shop coffee was $5.00 a cup out of machine and parking cost of $25 a day is sort hidden until arrival. Still cannot find on Expedias listing. Breakfast Omelet's were good, but other hot food was cold. Always liked this place and hope they fix it up in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Porsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Feb 2024

10/10 Excellent

MARK

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Johnnie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like paying for parking.
Stayed 3 nights in Feb 2024
Response from judy on Feb 23, 2024
Thank you for feed back, Unfortunately,the company is a Third party contract.Hope to see you again.Ms. Judy

10/10 Excellent

Shanell

Stayed 1 night in Feb 2024

10/10 Excellent

William Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, quiet, not far from the airport.
Stayed 2 nights in Feb 2024
Response from judy on Feb 23, 2024
Thank you for feed back, We will let our staff know you enjoyed your stay.Hope to see you again.Ms. Judy

4/10 Poor

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs a deep cleaning. Our room smelled like dirty laundry. It smelled throughout our stay. The vents were absolutely filthy. They had about a quarter inch of dust in the air vents. In the tracks to the sliding glass doors was mold, black, filthy and disgusting dirty. The furniture had been beaten and needed to be discarded.
Stayed 2 nights in Feb 2024
Response from judy on Feb 23, 2024
Thank you for feed back, We will let our Housekeeping Staff know your concerns, and we are up for a renovation soon.Hope to see you again.Ms. Judy

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great start and staff was great. Very convenient with airport shuttle and access to downtown (via Uber). The only thing that would have made it better was if the pool and hot tub were open!
Stayed 2 nights in Feb 2024
Response from judy on Feb 23, 2024
Thank you for feed back, We will let our staff know you enjoyed your stay. The pool is only temporarily closed/Hope to see you again.Ms. Judy

4/10 Poor

Teresa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed, this should have been advised upon booking. Someone in neighboring room was smoking marijuana and our whole room smelled of it all night. We didn't have soap or shampoo. The room was very dusty. The breakfast staff was not friendly.
Stayed 1 night in Feb 2024
Response from judy on Feb 23, 2024
Thank you for feed back, We will let the Housekeeping manager know all your concerns. The pool is only temporarily closed. we apologize for any inconveniences.Hope to see you again.Ms. Judy

10/10 Excellent

David

Stayed 1 night in Feb 2024

10/10 Excellent

Karrina

Stayed 1 night in Feb 2024

6/10 Okay

Samantha

Traveled with family and small children, Traveled with family
We come often and usually love it. Our room wasn’t the cleanest this time and we weren’t made aware that the pool was closed until it was time to check in, which was the main reason why we came with our kids.
Stayed 1 night in Feb 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great. Shuttle to hotel was efficient, food is good, staff is great. Would definitely stay here again and just uber to the city center. Overall it had been great!
Stayed 2 nights in Feb 2024

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed at Embassy on the evening of February 14. The staff were professional and friendly. The hotel was very clean. However, the furnishings were weathered and run down. All the chairs had rips and tears. Even in the bar/restaurant area.
Stayed 1 night in Feb 2024

8/10 Good

Dominique

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
it was a okay stay i don’t like the fact you have to check in at 4 ans gotta be checked out by 11 in the morning the following day
Stayed 1 night in Feb 2024

8/10 Good

Paula

Liked: Cleanliness
Room large. Liked having second room frig and micro wave. Loved large walkin shower. It was on first floor but still quiet. Disappointed that pool and hot tub were not working. Breakfast plentiful with lots of choices.
Stayed 2 nights in Feb 2024

4/10 Poor

Adele

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is old, shabby and needs an update. I have been coming here for an annual conference for over 10 years, and after a few years' hiatus it's worse than ever. They haven't done anything. Furniture is shabby, rooms have many flaws, and the walls are paper thin. Lighting is terrible and the charging ports in our room were hit or miss. The public bathrooms had broken paper towel dispensers and the toilet seats were yellowed and stained. Our room had rust stains on the floor behind the toilet, nicks and stains on the vanity, and a hole in the carpet in the living room. Most of the charging ports were installed a long time ago and aren't working. The area around the hotel is rather desolate. There's other hotels and the only restaurant is Ruby Tuesday's, so you'll have to order or drive to get something good. The streets in the hotel complex are filthy with litter and there are extremely large potholes. The hotel charges 25 a day for parking. I was told that it was prepaid with my Expedia reservation. The desk attendant told me that yes, parking was covered. After I checked out I received a charge for 36.75, and since I was still on site I went to ask about it. They said that they don't honor the free parking that was listed, and they charged me 15 a day instead of 25, plus tax. The free breakfast has gone down in quality as well, and the plethora of styrofoam plates instead of reusable dinnerware is irresponsible.
Stayed 2 nights in Feb 2024

4/10 Poor

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed but not disclosed. The room was run down and the staff wasnt helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Liked: Amenities
Traveling with family , rooms large and clean . After a long drive check in was very easy and accommodating .
Stayed 1 night in Feb 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like there was no Ironing board had to call front desk and wait for one to be delivered. One remote control for 2 TV - very much an inconvenience and the number one thing I disliked was seeing mouse glue traps hidden underneath furniture in the room
Stayed 1 night in Jan 2024

6/10 Okay

naomi

Traveled with family and small children
Disliked: Property conditions & facilities
The pool was closed and that why I went there was very disappointed
Stayed 3 nights in Feb 2024

6/10 Okay

violet

Liked: Staff & service
Disliked: Property conditions & facilities
Toilet didn’t flush and I had to change rooms.
Stayed 1 night in Feb 2024

4/10 Poor

chanae

Traveled with family and small children
Disliked: Cleanliness, amenities
The pool is temporary closed and they don’t disclose that or discount it.. they tell you there’s complimentary breakfast but you have to pay extra in the booking more than half my guest did not eat..there were no sheets for 1 bed and when we went to the front they didn’t have any. There was like small blood spots on some of the couch pillows in both rooms . There we big stains on the pull out beds that mind you they didn’t have sheets for smh. The back of the toilet was broken in one room and we had to clean the tub because was left dirty. There was one guest coughing all over the breakfast literally about 20mins and not one staff member ask him to leave or cover his mouth and there were serval staff members around. The little heavy set man behind the counter and the lady monitoring breakfast was very rude and they did have a few staff members that were pleasant.
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveler
Property is average in every way. The rooms are getting "tired". Furniture was nicked and stained. Only one restaurant in walking distance and not a safe walk. Fitness center is cramped and lacking. Breakfast boasted of many made to order options but only offered eggs anyway you wanted and bacon. Eating area was dark. Utensils cheap and old. OK to stay, but no reason to go out of your way when better options may be available at same price.
Stayed 2 nights in Jan 2024