Dear Steffone, Thank you for your review. We are glad everything went well during your stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Mark, Thank you for your positive feedback of your stay at Extended Stay America! We are delighted to hear that you had a pleasant experience during your stay and that Omega provided you with friendly and welcoming service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Karissa, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear SHANTANU, Thank you for choosing Extended Stay America for your recent stopover, and for taking the time to share your positive experience with us. We're thrilled to hear that you found our accommodations to your satisfaction and that our pricing met your expectations. Providing a comfortable and affordable stay is our priority, and we're delighted that we could meet your needs. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future travels.Sincerely,Hotel Management

Dear jose, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Lea, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the convenient location close to shopping and dining options. It's great to know that our room amenities, including the fridge, microwave, and stove, met your needs. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Aaron, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the room assignment discrepancy. Our team is reviewing our booking procedures to ensure such situations are avoided in the future. Your feedback is valuable, and we appreciate your understanding. Please allow us the opportunity to make it right should you choose to stay with us again.Sincerely,Hotel Management

Dear Shaun, We are flattered by your kind review of Extended Stay America. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment, and we are glad you agree. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear Kia, We're pleased to hear that Extended Stay America's proximity to your workplace was convenient for you. We strive to provide a convenient and comfortable stay for all our guests. Should you require accommodations in the future, we would be delighted to welcome you back for another pleasant experience. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Eugenia, Thank you for taking the time to share about your stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Susan, We appreciate your detailed feedback and are pleased to hear your positive comments about our front desk staff and efficient check-in process. However, we sincerely apologize for the inconvenience caused by the lack of an ice machine and the issues with the room's soaking tub and drainage. Your insights regarding the location are invaluable, and we will address the signage concern. Thank you for bringing these matters to our attention; we are committed to enhancing our guests' experiences. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Kenneth, We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the air conditioning, fridge, and TV. Your comfort is important to us, and we regret falling short of your expectations. Rest assured, we have taken note of your feedback and will address these concerns internally to ensure a more pleasant experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Dwayne, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience. We're pleased to hear you found the location convenient and staff-friendly. Your feedback about the facilities will be shared with the relevant teams for improvements. We appreciate your understanding and look forward to welcoming you back for an even better stay.Sincerely,Hotel Management

Dear George, We apologize for the subpar conditions you encountered and for any inconvenience caused during your stay. Your experience does not reflect the standard we aim to provide, and we appreciate your feedback. It's disheartening to hear about the cleanliness issues and maintenance concerns you experienced. Rest assured, we will address these matters promptly to prevent any recurrence. We're grateful for your positive mention of Linda and will commend her for her excellent service. Your satisfaction is important to us, and we hope you will allow us another opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback regarding your recent stay. We aim to provide a comfortable and enjoyable experience, and we regret any inconvenience you experience. Your comments about the room conditions are noted, and we'll work to address these areas for improvement. If you decide to stay with us again, we are committed to offering a more satisfying experience. Thank you for sharing your observations; they contribute to our ongoing efforts to enhance our services.Sincerely,Hotel Management

Dear Charlita, Thank you for staying with Extended Stay America and sharing your review. We're delighted to read that you enjoyed your experience with our hotel and found our staff to be accommodating. We appreciate your constructive comment about the outlets, and we'll certainly look into improving that aspect to enhance the overall guest experience. We look forward to the pleasure of hosting you again in the future. Safe travels!Sincerely,Hotel Management

Dear Joshua, We appreciate you taking the time to write a review about your time with us. We are sorry for the difficulties you encountered and will work with our team for its improvement. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Jamie, Thank you for taking the time to share your feedback. We're pleased to read that you found the hotel clean and the front desk staff helpful and friendly. However, we apologize for the noise disturbances you experienced due to thin walls. We appreciate your understanding and patience in these matters, and we'll work diligently to enhance our guests' experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Robert, Thank you for choosing us and sharing your experience. We apologize if the breakfast didn't meet your expectations during your stay at our hotel. We continually strive to enhance our services, and your input is invaluable in this process. We hope to have another opportunity to welcome you, and we'll work to make your next visit even better. Thank you for choosing Extended Stay America, and please feel free to share any specific suggestions for improvement.Sincerely,Hotel Management

Dear Cheryl, Thank you for choosing Extended Stay America for your recent accommodation. We are delighted to read that you had such a wonderful experience, from our clean suite and comfortable bed to your interactions with our excellent team, who endeavor to go above and beyond to ensure our guests have an exceptional experience. Your compliments are not only rewarding but also encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management