Dirty with no service
Posted Aug 24, 2016
Hotel room was dirty, had a kitchenette with no supplies, no one came to clean except on the day I was checking out...banging on the door to clean at 9am and check out wasn't until 11. No coffee, no conditioner, hardly ever staffed the front desk, etc...not what I would have expected from a well known, large chain.
Comment from Hotel Management
Aug 27, 2016 by General Manager, Hotel Management
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests, thank you for sharing your observations. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Being an extended stay brand we are geared towards guests staying 8 nights or more so we understand that our hotel may be a bit different than the traditional type of hotel you are familiar with. We apologize for not meeting your expectations and that you did not leave completely satisfied. Thank you for being our guest, and we hope to have the opportunity to serve you again.