Ratings based on 1,405 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Nice clean comfortable room. Parking was a bit expensive but overall was completely satisfied with my stay.
Comment from Hotel Management
Jul 11, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are truly delighted to hear from you and see this high rating, letting us know your needs were met. We appreciate your time and are looking forward to serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Convention center area

Posted Jul 3, 2017
Nice hotel, friendly staff. Decent restaurant off the lobby. Staff attentive.
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
Thank you for taking the time to share a wonderful review about your experience finding our staff friendly and efficient. We hope to have the opportunity to welcome you on your next trip to Philadelphia.
2 out of 5
by A verified traveler from K

Bad Experience

Posted Jun 30, 2017
At least two other guests were assigned the same room and they barged into the room. My keys wouldn't work. Room was clean. You would know about the missing refrigerator and Microwave after you book the hotel.
Comment from Hotel Management
Jul 2, 2017 by Guest Relations Manager , Hotel Management
Nara, Thank you for taking the time to share your review though we are disappointed to learn we fell short of your expectations. We appreciate your feedback so we are aware of the areas needing attention and can properly address these matters. We hope you will return for a future stay for a better experience next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Posted Jun 3, 2017
Cons: China cups
Pretty standard hotel, very big room. Good omelet, stale croissant, paper cups.
Comment from Hotel Management
Jun 5, 2017 by Guest Relations Manager , Hotel Management
Susan, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. Thank you for your feedback we look forward to serving you with another stay when your travels bring you back this way.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Stayed during a Conference

Posted May 14, 2017
The room was nice, nothing fancy. The hotel restaurant seemed like nothing special so I opted to go out for dinner. AMAZING restaurants in China town, great places closer to the center of the city too There is a hospice for homeless on this block and a lot of homeless sleep under the convention center (12th and 13th streets that run under the convention center). No one ever bothered me. Great value to stay a couple blocks away from the nicer restaurants/hotels
Comment from Hotel Management
May 15, 2017 by Guest Relations Manager , Hotel Management
Ashley, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are all looking forward to your next visit and hope it will be just as enjoyable.
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Close to convention center & China Town

Posted May 5, 2017
While the rooms & furnishings are dated, the bed was comfortable and the staff was very pleasant
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for your kind comment for our staff, and for the quality of accommodation we provided during your visit. We appreciate your feedback and we are very glad that you were pleased with your stay. Let us know if you need assistance. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance to a lot of attraction

Posted May 4, 2017
Was ther for 2 day business meetings very comfortable and convenient
Comment from Hotel Management
May 4, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are happy to have you as a guest here at the Four Points by Sheraton Philadelphia City Center. Thank you for choosing to stay with us during your business trip we are thrilled to have met your expectations and you enjoyed the comfortable accommodations and convenient location. Please come stay with us again when your back in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

the area

Posted Apr 24, 2017
At first we weren't sure of hotel, because of the outside of the building. But I must say, they prove me wrong. Rooms clean. Nice view. Breakfast and staff was very nice. So we will book this hotel again . Thank you
Comment from Hotel Management
Apr 25, 2017 by Guest Relations Manager , Hotel Management
Barbara, Thank you for taking the time to let us know how you enjoyed your stay with us. We are happy to hear we met your expectations in services, clean accommodations and glad you enjoyed the nice view. We are elated to know you will be back for a future stay! We look forward to serving you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Road Trip To Phily

Posted Apr 23, 2017
Pros: convenient location, room cleanliness
Cons: staff just ok
Location: We stayed 3 nights in Philly, we liked our stay however as we live in Boston we were a bit disappointed. The science Museum is interesting.
We stayed 3 nights at the Four Points by Sheraton City Center, the hotel is located close to the convention center and Chinatown. Avoid parking just across the hotel ($35 per 24h) there is a public EZ parking which is cheaper ($17 per 24h) around the corner.
Comment from Hotel Management
Apr 25, 2017 by Guest Relations Manager , Hotel Management
Veronique, Wonderful to hear from you and we are happy to discover you enjoyed our convenient location and our cleanliness met your needs. Thank you for sharing your review with us we are happy you were able to get out and explore the area and that you enjoyed the Science Museum. We hope to serve you with a future stay the next time your road tripping to Philadelphia.
3 out of 5
Recommended
for Everyone
by A verified traveler from M.

Hotel and location was adequate but not great.

Posted Apr 23, 2017
Parking was a public lot across the street. Hotel was on the wrong side of the Convention Center away from shops and restaurants. It was an okay location about a 1 mile walk to Independence Hall area. Staff was helpful and pleasant and price was right. Sink in bathroom was stopped up and didn't drain all night.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Thank you for staying here at our hotel. Our guests’ satisfaction is on top of our goal. Thank you for letting us know that you find our staff efficient and hospitable.it would be a pleasure having the opportunity of serving you again soon. Kind regards.