Ratings based on 1,166 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Philadelphia, PA

Small intimate stay

Posted Sep 25, 2016
I had actually made a mistake by booking at the four points by Sheraton I thought I had booked at my favorite hotel to stay at The Sheraton on 17th & Race ...Only because I had wanted to get in the pool it was until after I had called my cab that I noticed my mistake Overall I just needed a night to myself so I got over the fact of the pool..The room was pretty small but intimate I absolutely loved the shower and the bed and pillows were so comfortable I would definitely stay there again...Only thing I would request is to stay in a room that has a vacant room next to it The people next to me were pretty loud and it was disturbing my peace of mind at times Other than that I liked it
Comment from Hotel Management
Sep 26, 2016 by Guest Relations Manager , Hotel Management
Jessica, Great to hear from you and thank you for sharing your experience. Though you booked with us by mistake we are so happy to hear you enjoyed your stay and the room and amenities were to your standards of comfort. We apologize for the noisy neighbors but are elated to hear you will be coming back for a future stay. Thank you and best wishes.
4 out of 5
by A verified traveler from Dalton, PA

Great location, very nice staff, beautiful room

Posted Sep 17, 2016
Pros: Location, staff, cleaness
Cons: Refrigerator in the room!
Location: Perfect location of you are visiting the sights at City Center in Philly
Hotel was great, confirtable and well located. Not having a refrigerator in the room is a big disappointment, it's like so basic! Oh please! Even basic cheap hotels have it! I can understand paying extra for breakfast , but I don't accept paying extra for a refrigerator.
Comment from Hotel Management
Sep 19, 2016 by Guest Relations Manager , Hotel Management
Sean, Thank you for sharing your experience, we are happy to see you enjoyed our convenient location and the staff provided you a welcoming atmosphere. Thank you for your positive comments regarding cleanliness, though we apologize for the refrigerator issue and appreciate your feedback. We hope to see you again the next time your in the area.
2 out of 5
by A verified traveler

Posted Sep 10, 2016
No room service menu in room. Food in restaurant grossly undercooked. Had to send it back on both occasions. Quality of meals very disappointing. Requested early morning wake up call... IT NEVER HAPPENED! Which made me late for my flight out. Requested room charge receipt at checkout - was told they couldn't do it at that time, but would email a copy to my email address - I NEVER RECEIVED IT!!!
Comment from Hotel Management
Sep 12, 2016 by Guest Relations Manager , Hotel Management
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.
5 out of 5
by A verified traveler from NY

GREAT

Posted Aug 31, 2016
Pros: CLOSE TO EVERYTHING
Cons: NEED PARKING
Location: CLOSE TO EVERYTHING DOWNTOWN
CLOSE TO EVERYTHING. GREAT ROOM AND AMENITIES. VERY FUNCTIONAL HOTEL.
Comment from Hotel Management
Sep 1, 2016 by Guest Relations Manager , Hotel Management
Don, Thank you for taking the time to let us know how you enjoyed your stay! We appreciate your feedback regarding parking and we are looking into what we are able to do about this issue. Thank you again for staying with us and Please come see us again!
5 out of 5
by A verified traveler

Posted Aug 15, 2016
It's in the heart of Chinatown in Philadelphia you can get something to eat all the way until 3 or 4 a.m.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel!
3 out of 5
by A verified traveler from Quebec

Nice, convenient.

Posted Aug 14, 2016
Nice hotel with pretty rooms. Location is convenient but not pretty. Next to an overpass that can be scary to cross in the evening. One block away from Chinatown, which is fun. It has its own restaurant for breakfast and dinner. We found the breakfast was good but not a good value. Dinner was great, espcially since we were too tired to go too far. Both times the service was good and the chef came out to say hello. Very nice. Although the hotel itself was good, if we return to Philadelphia, we will try to get a hotel that is in a nicer area.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
Lui, Thank you for taking the time to share your experience with us!
5 out of 5
by A verified traveler

The staff made this place

Posted Jul 26, 2016
The staff here were incredible. Friendly from minute one and helpful. They offered to hold my bag after checkout so I could explore the city, had fresh water available for people who aren't used to the heat...truly one of the best experiences ever.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
4 out of 5
by A verified traveler from New York

Nice Hotel Located in the center of the city

Posted Jul 26, 2016
Pros: The central location and the cleanliness.
Cons: Refrigerators should be included in the room. It shouldn't be an extra charge for a refrigerator.
Location: Historical sites like the liberty bell, the love park and Rocky Steps. And a lot of nice restaurants
I like that it's located in the center of the city everything is near by. The staff was incredibly pleasant and the pancakes from the restaurant is to die for. Overall my experience was great.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
Alex, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Though I am sorry for the inconvenience with the refrigerator. Thank you for your suggestion we use every review to improve our guest experience.
4 out of 5
by A verified traveler from Lawrence, KS

Nice hotel close to convention

Posted Jul 25, 2016
Pros: I liked the staff (they were all professional and accommodating), my room (though small, it was modern and very clean), and its central location.
Location: China town, the Philadelphia Art Museum, the Rocky statue, and Liberty Square are all within walking distance.
I stayed at the Four Points by Sheraton Philadelphia City Center while attending a convention in a nearby hotel. I was only there for two nights, but had a very good experience. The staff was both professional and pleasant. Edwina at the front desk was especially helpful. At checkout, she assisted me with the cooler storage of my packaged and sealed breastmilk since i was checking my bags until after I returned from my conference. This was something that I had been anxious about my entire trip, but she was quite accommodating though it was a request she may not get every day. Unfortunately, she was gone when I returned, so I didn't get to properly thank her.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
Kelly, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are all looking forward to your next visit and hope it will be just as enjoyable.
4 out of 5
by A verified traveler

Posted Jul 25, 2016
Hotel was very nice and 2 double bed room was spacious and comfortable. Had an unfortunate incident where the cleaner mistakenly threw away some of our items but hotel compensated for this. Hotel is close to reading terminal market which is great and walkable to all sights. However, also very close to an area that has a number of homeless people, but other than that location is great
Comment from Hotel Management
Aug 25, 2016 by Guest Relations Manager , Hotel Management
We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with the location of our hotel. We are glad the staff fixed the mistake with your personal Items. Please come see us again if your in the area!