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Reviews of Holiday Inn Express Hotel & Suites Limerick - Pottstown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Limerick - Pottstown, an IHG Hotel
15 Keystone Dr, Royersford, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 416 out of 683 reviews" "
Rating 8 - Good. 175 out of 683 reviews" "
Rating 6 - Okay. 55 out of 683 reviews" "
Rating 4 - Poor. 15 out of 683 reviews" "
Rating 2 - Terrible. 22 out of 683 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Capu

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and son got food poisoning from the sausage links.
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Krystal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience.
Stayed 1 night in Mar 2024

8/10 Good

Corinne

Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2024

10/10 Excellent

Meera, Clearwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service spacious clean room.
Stayed 2 nights in Feb 2024

6/10 Okay

Elaine

Business traveler
Liked: Cleanliness
The lights in the room did not function correctly. The continental breakfast was very good and the staff was very friendly. I loved the convenience in regards to the proximity to the hospital where my husband was staying
Stayed 3 nights in Feb 2024

8/10 Good

Delos, Owego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls between rooms
Stayed 3 nights in Jan 2024

10/10 Excellent

Mickey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gerald, Linden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful time. Can’t wait to return next time I visit my patents!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Ann, Bear Creek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 3 nights in Dec 2023

4/10 Poor

Emily

Traveled with partner
Disliked: Staff & service, amenities
We stayed Christmas Eve and Christmas Night. The night we checked in (Christmas Eve) the front desk person was pretty rude and not welcoming. Our room was not cleaned while we were there. The fridge in our room did not work despite us turning it on and thinking it did. There were also no toiletries as I've experienced at other Holiday Inns (Lotion, Handwash, Shampoo, conditioner, body wash - by Dove). The other two front desk folks we encountered were very friendly and warm.
Stayed 2 nights in Dec 2023

8/10 Good

ELISE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saved us !
Very clean! Check in person was really nice. Convenient location
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023

10/10 Excellent

Kaitlyn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every Christmas as it is convenient to my parent’s house down the street. Staff is friendly and the free breakfast is a nice amenity.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady that checked us in and out at the desk was wonderful.
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Very clean and up to date. Smells clean as soon as you walk into the front doors. Staff was friendly and accommodating. Breakfast was also great with many delicious options.
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Frederick S

Stayed 1 night in Nov 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and close shopping centers. Room was clean and pool was well kept. Breakfast was good as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

10/10 Excellent

Vivek

Stayed 3 nights in Oct 2023

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Disliked: Staff & service
Our room was not available due to air conditioning missing a part and not working. We had to be moved to another hotel (farther away from our family) who could not accommodate my mom in her shower wheelchair.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eggithan

Stayed 3 nights in Sep 2023

10/10 Excellent

Waqar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and clean. The flood lights at the back on the south side need to be moved since it goes into guest rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Good-Sized Room
This hotel had a wonderful staff that was happy to jump in to help us when we arrived. The desk attendant was running errands when we got there. There was a maintenance gentleman that saw me waiting to check in. He called the person that was on duty, got us into a room, later brought up our room key and made sure we had everything we needed. It was great to stay somewhere that everyone took ownership of making sure you had a great stay. There was an establishment right next door that had 10 different eateries and a brewery. We were able to get a good dinner after a long day traveling. The bed was very comfortable, the room was quiet, and everything was clean
Stayed 1 night in Sep 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service
Holiday Inn, Limerick is a terrible place to stay
This was the WORST stay I have ever had with a Holiday Inn. I was only staying overnight and was expecting it to be an easy check-in. I booked on Hotels.com as I have many times before. Tony, the front desk associate, wouldn't take my confirmation number saying he didn't need it and then re-booked me so I was doubled bill. When I pointed out the mistake, he became almost aggresive. I refused to leave until I received my credit for the double billing, which upset him further. I had to call Holiday Inn's 800 customer service number because Tony obviously couldn't handle the request. When I finally got the credit and checked in correctly, I went to my room. The room key worked but as I tried to bring my luggage to the room, the key had been deactivated. So I had to go back to the desk again, only to face Tony anbd his bad attitude. This place should question their hiring and training policy. I seriously doubt I will ever stay in a Holiday Inn again after the treatment I received there.
Stayed 1 night in Sep 2023

8/10 Good

Chelsea

Very clean hotel..
Stayed 1 night in Aug 2023

10/10 Excellent

Ric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was goog
Stayed 2 nights in Jul 2023

8/10 Good

PAULETTE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Renarda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Patti

Stayed 2 nights in Jun 2023

2/10 Terrible

julie

Disliked: Staff & service
Flights delayed got to hotel no one on desk to check anyone in at 3 am. Sat in chair in lobby called phones no answer. Eventually day shift kitchen staff arrived and found a sleeping desk person. I got my room at 630 am ! No apology and no customer service horrible. No manager available all weekend - do t stay here unless you get there before 6 pm
Stayed 3 nights in Jun 2023

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to wedding
Stayed 4 nights in Jun 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was good! Not a lot of channels on the TV and breakfast options could have been better but overall it was a comfortable stay.
Stayed 2 nights in May 2023

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Melinda

Stayed 1 night in May 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet hotel- fast check in!
It was quiet & everything worked!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

NOELLE, Scottsdale

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2023

8/10 Good

Douglas

Stayed 2 nights in Mar 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff
Stayed 1 night in Mar 2023