Ratings based on 1,078 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
The hotel was clean, staff friendly and the free breakfast was well presented and plenty of food.
Comment from Hotel Management
Apr 24, 2017 by C. Lewis, Hotel Management
Thank you for your comments! I am glad that you enjoyed your stay with us! We look forward to welcoming you back again in the future! Sincerely, C. Lewis Administrative Assistant/HR Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Parking Nightmare

Posted Apr 18, 2017
Pros: The Fridge and microwave in the room, the comfort of the beds, the location, the breakfast
Cons: The size of the bathroom. making a few floors just for the people staying in the hotel, and not the general public
Location: They location is great In the middle of center city. lots a restaurants, a great ice cream place right next store A club right on the corner.
The check in process was good, opened the door of the room it was very nice, but the bathroom size & Parking brought this hotel down from a 5 to a 3. Parking is a shared and the staff of the parking garage are not very unfriendly, brought this to the attention of the front desk and their response was that is not their parking lot, which took me by surprise as their answer because they didn't have a problem taking my $54.00 dollars when I checked in for parking. It is 6 floors to this parking garage & they only want you to park on the first 3 floors. The front desk staff informs you when you check in of the options you have, if you would like to park there and leave the car there for the weekend the charge is two dollars less but for in and out privileges you have to pay $27.00 dollars which I was fine with. Fast forward to me going around & around for 30 mins due to the attendants continuing to give me the run around saying that the 3rd - 6th floors were full, because I didn't want to leave my keys with them so they can have access to my car. finally one of them tells the other to let me up to the roof top, i get up there & see that there is about 6 or 7 cars up there & not full @ all (They are rude and very unhelpful.) The room was very nice, beds comfortable, love the fridge & the microwave it he room, but the bathroom was the size of a pantry, horrible ,the toilet is right next to the bath, you could barely close the door of the bathroom. The breakfast was awesome
Comment from Hotel Management
Apr 24, 2017 by C. Lewis, Hotel Management
Thank you for your comments! I am sorry to hear about your experience with the parking garage during your stay. I will pass your review along to them so that they can make improvements for future guests. We look forward to welcoming you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2017
Cons: The only thing I didn't like was that the hotel does not have the thick down blankets on the bed
Location: great location
Great experience. location is convient. although there are many restaurants around, I still think the hotel could offer a place to eat.
Comment from Hotel Management
Apr 11, 2017 by C. Lewis, Hotel Management
Thank you for your review! I am glad that you enjoyed your stay with us and were able to take advantage of our fantastic location! We look forward to welcoming you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Great Hotel in Downtown Philadelphia

Posted Mar 9, 2017
Pros: Quiet, clean, near restaurants and attractions.
Cons: The parking situation would have been nice to know about in advance. Still great parking service at a great price.
Location: Restaurants, Independence Hall, Museums.
I stayed here for two nights while visiting downtown Philly. The rooms were clean and quiet and the hotel staff was very helpful and even moved my room when I saw my original reservation was close to the elevator. Free breakfast was great and had lots of options. Hotel is within walking distance of restaurants and attractions so I parked my car and didn't move it for the entire stay. Parking is cheap for downtown Philly. Contrary to what's on the Expedia page, parking is not self-parking. You have to turn your car over to a parking attendant (not a valet) who just makes it easier for you to get your car out when the garage is busy. It would have been nice to know this info in advance.
Comment from Hotel Management
Mar 10, 2017 by C. Lewis, Hotel Management
Mackenzie, Thank you for your comments! I am glad to hear that you had a great stay with us! We look forward to welcoming you back again in the future! C. Lewis Administrative Assistant/HR Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Appalachia

Well located for Jeffereson Hospital, center city

Posted Mar 6, 2017
Pros: Breakfast is outstanding.
Cons: They offer an airport shuttle. There is no shuttle service to the Amtrak train station. It's closer to the train station, so I cannot explain the lack
Location: Jefferson Hospital, Wills Eye Hospital, theater, Terminal Market, City Hall, not far to historic sites.
Very nice room, quite, clean, well maintained . Breakfast VERY good. They call it "Continental Breakfast", but serve scrambled eggs, meat, cinnamon buns, toast, freshly made pancakes, yogurt, juice and coffee.
Comment from Hotel Management
Mar 8, 2017 by C. Lewis, Hotel Management
Country Doc, Thank you for your comments! I am glad to hear that you enjoyed your stay and our complimentary breakfast! We do not offer a hotel shuttle, but work with many local shuttle to meet our guests needs. We are also happy to call a cab to get you where ever you need to go! We look forward to welcoming you back again in the future! Sincerely, C. Lewis Administrative Assistant/HR Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Plains, PA

Conveniently located hotel

Posted Feb 26, 2017
This hotel is conveniently located in the center of all the action in center city Philly. The hotel is clean and nicely decorated. The staff is friendly, and the breakfast is very good.
Comment from Hotel Management
Feb 27, 2017 by C. Lewis, Hotel Management
Nancy, Thank you for your comments! I am glad to hear that you enjoyed your stay with us! I will be sure to pass your review along to the rest of our staff. We look forward to welcoming you back again in the future! Sincerely, C. Lewis Administrative Assistant/HR Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The stay was wonderful.

Posted Feb 6, 2017
The breakfast was wonderful, an added perk not to have to leave the hotel. The one drawback was that the add said it included parking, which it did not.
Comment from Hotel Management
Feb 9, 2017 by C. Lewis, Hotel Management
Thank you for your review of Holiday Inn Express Midtown! I am glad to hear that you enjoyed our complimentary breakfast, though I am sorry for the confusion with parking. I will share your experience with the rest of the staff so we can work towards fixing this in the future. We look forward to welcoming you back to Philadelphia! Sincerely, C. Lewis Administrative Assistant/HR Manager
5 out of 5
by A verified traveler

Overall great experience

Posted Jan 27, 2017 on Hotels
The girl at the counter was great! Suggested the sub way to Wells Fargo center. Much better option than driving there and back from the concert. We will definitely stay here again. Parking was kind of a pain but not a big deal.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for your review of Holiday Inn Express Midtown! I am glad to hear that you enjoyed your stay with us! I will let the front desk staff know that you appreciated their hospitality! We Look forward to welcoming you back again in the future! Sincerely, C. Lewis Administrative Assistant/HR Manager
4 out of 5
by Brian

No complaints.

Posted Jan 25, 2017 on Hotels
Nice rooms. Convenient location. Decent breakfast.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Brian, Thank you for your review of Holiday Inn Express Midtown! I am glad to hear that you enjoyed your stay with us, and were able to take advantage of our fantastic location and complimentary breakfast! We look forward to welcoming you back again in the future! Sincerely, C. Lewis Administrative Assistant/HR Manager
5 out of 5
by Michael

location location location

Posted Jan 25, 2017 on Hotels
This hotel is a gem, right in the middle of the downtown/gayborhood. We stayed here for a long weekend getaway, and the entire time, we kept asking ourselves "why haven't we stayed in this hotel before?" The rates were very reasonable, the location is close to EVERYTHING (Target, liquor, CVS, restaurants, bars) and even the free breakfast is "decent enough".
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Michael, Thank you for your review of Holiday Inn Express Midtown! I am glad to hear that you enjoyed your stay with us and were able to take advantage of our fantastic location and complimentary breakfast! We look forward to welcoming you back the next time you are in Philadelphia! Sincerely, C. Lewis Administrative Assistant/HR Manager