Ratings based on 137 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area, CA

Convenient and affordable

Posted Dec 29, 2016
Pros: First, the friendly, helpful staff. Second, the quiet, comfortable rooms.
I have stayed in this hotel several times. It is convenient to the locations I need to visit,; it is affordable, clean, and comfortable; and the staff is friendly and helpful. It is not a super luxury hotel but it is more than adequate for my needs. The free breakfast was a little lean in the past but for our last visit it had been upgraded and offered more variety of choices.
Comment from Hotel Management
Jan 1, 2017 by Front Office Manager, Hotel Management
Thank you for your four star review! I am glad that you enjoy staying with us and I appreciate all of your kind comments about our hotel. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel!!!

Posted Dec 12, 2016
Everything was great!! Room,staff,check in,breakfast...i definitely will recommend this place.and i will come back.
Comment from Hotel Management
Dec 14, 2016 by amethystmilstein@hiebensalem.com, Hotel Management
Thank you for the excellent review. I am glad you were pleased with our staff and Express Start breakfast. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, Ny

Near good restaurants

Posted Dec 4, 2016
The staff friendly and helpful nice place to stay.
Comment from Hotel Management
Dec 5, 2016 by amethystmilstein@hiebensalem.com, Hotel Management
Thank you for the 4 star review! I am glad that you enjoyed your stay with us. We look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
Hotel was nice close to shopping and casino staff was friendly and helpful.
Comment from Hotel Management
Dec 5, 2016 by amethystmilstein@hiebensalem.com, Hotel Management
Thank for your positive feedback. I am happy that you had a good experience with us. Thank you for choosing our location. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany NY

Nice hotel, pleasant staff

Posted Dec 3, 2016
We were exhausted when we arrived, the staff was very welcoming. We were driving straight up i95 so didn't get to see the Philly sights, but the accommodations were nice and the people friendly and helpful. Breakfast was great, too. Lots of restaurants nearby deliver, which we appreciated when we arrived.
Comment from Hotel Management
Dec 5, 2016 by amethystmilstein@hiebensalem.com, Hotel Management
Thank you for the 5 star review! I am glad that you enjoyed your stay and that you were able to take advantage of our Express Start Breakfast. Sorry you were unable to go sight seeing in Philadelphia. Hopefully you can come back and visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Really nice staff and clean

Posted Nov 19, 2016
Very courteous staff room was clean and helpful too
Comment from Hotel Management
Nov 20, 2016 by Front Office Manager , Hotel Management
Thank you for your five star review! I'm glad to hear that you had a great experience at our location. I appreciate you choosing us and look forward to seeing you again on your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2016
Rooms are nice and the amenities are very good as well. Location is a little difficult to find without navigation as it is off the road behind the Bob Evans restaurant.
Comment from Hotel Management
Nov 20, 2016 by Front Office Manager , Hotel Management
Thank you for your five star review. I am sorry that you had a bit of trouble finding us, but am glad that you made it! I appreciate your kind comments about our hotel and am pleased to hear that you enjoyed your stay. I hope you will visit us again on your next trip to the area.
1 out of 5
by A verified traveler from US

Go elsewhere

Posted Nov 14, 2016
"Clean" towels in the bathroom had hair on them. The TV screen was stuck on a setting that made the picture much smaller than the TV, yes, we adjusted it as best we could. It was also left on Spanish. The bed was so bouncy your kids would have a blast playing on it. The walls are paper thin, there was a party across the hall and a couple enjoying each other's company we could hear in our room plainly. The party was loud enough to wake my husband up more than once. The breakfast spread is pretty nice however, in the few minutes it took me to get my food the staff reached over my plate twice and continued their personal conversations the entire time we ate breakfast. No one at check out asked me how our stay was. Check in was nice but everything else was severely lacking. Thankfully we were only staying one night, if we'd been booked for more we would have checked out early and found a new hotel.
Comment from Hotel Management
Nov 20, 2016 by Front Office Manager , Hotel Management
Thank you for taking the time to tell us about your recent stay. I am sorry to hear that we were not able to exceed your expectations during your recent visit. Our team strives to provide not only the best accommodations, but a warm, welcoming environment as well and I am sorry that this was not reflected in your visit. Please know that I have shared your comments with my team in the hopes of quickly rectifying the issues that you brought to our attention. I hope that this experience will not deter you from returning to our hotel on your next trip. We look forward to having another opportunity to demonstrate our commitment to customer satisfaction!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good convenient hotel

Posted Nov 11, 2016
Found a dirty sock on the floor in the room. Other than that, clean and comfortable hotel
Comment from Hotel Management
Nov 20, 2016 by Front Office Manager , Hotel Management
Thank you for taking the time to tell us about your recent stay. Our team strives to provide clean and comfortable accommodations to every guest, and I am sorry that this was not reflected in your visit. I hope that this experience will not deter you from returning to our hotel on your next trip. We look forward to having another opportunity to demonstrate our commitment to customer satisfaction!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Large hotel close to freeway

Posted Sep 27, 2016
This hotel was perfectly nice. The rooms and bathrroms were a little tight for what I expect from a Holiday Inn Ex, but not bad. This particular location has grocery shopping, a Home Depot, Dunkin Donuts, McDonald's and a Bob Evans all right at that intersection. As well, you can leave the parking lot and be on the freeway in 30 seconds. It was a 20 minute drive to downtown Philly without traffic, a 45 minute drive in morning rush hour.
Comment from Hotel Management
Oct 5, 2016 by amethystmilstein@hiebensalem.com, Hotel Management
Thank you for taking the time to tell us about your visit. I am glad that you enjoyed your stay and found our location convenient. We look forward to seeing you again on your next trip to Bensalem!