Exterior

Reviews of Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel
100 N Christopher Columbus Blvd, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1011 reviews" "
Rating 8 - Good. 296 out of 1011 reviews" "
Rating 6 - Okay. 93 out of 1011 reviews" "
Rating 4 - Poor. 29 out of 1011 reviews" "
Rating 2 - Terrible. 40 out of 1011 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inez at the front desk was a consummate professional, very polite & extremely helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shabbaz R. on Mar 27, 2024
Good day Beth, Thank you for your feedback! We are happy to hear you were pleased with our hotel. We hope to welcome you back again soon!

10/10 Excellent

Susie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the time of check in and all in between where exceptional.
Stayed 2 nights in Mar 2024
Response from Amber on Mar 25, 2024
Susie, Thank you for your feedback! We are happy to hear you were pleased with your stay. We hope to welcome you back again soon!

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was very pleasant. We had a great view of the bridge!
Stayed 1 night in Mar 2024
Response from Shabbaz R. on Mar 25, 2024
Good day Kristin, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay & our staff! We hope you decide to stay with us again soon!

10/10 Excellent

YUKO

Stayed 1 night in Mar 2024
Response from Amber on Mar 26, 2024
Yuko, Thank you for the 5/5 Feedback! We hope you decide to stay with us again in the future!

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It was short but I would stay here again if I were to come back to Philly.
Stayed 1 night in Mar 2024
Response from Amber on Mar 16, 2024
Kirsty, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful! Good location too!
Stayed 1 night in Mar 2024
Response from Amber on Mar 15, 2024
Angela, Thank you for your feedback! We are glad to hear you were pleased with our staff and location. We hope you decide to stay with us again soon!

10/10 Excellent

Stephanie

Traveled with family
Great Hotel
Stayed 1 night in Mar 2024
Response from Shabbaz R. on Mar 6, 2024
Good day Stephanie, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

DaCosta

Stayed 2 nights in Mar 2024
Response from Shabbaz R. on Mar 23, 2024
Good day DaCosta, Thank you for choosing to stay with us. We appreciate the feedback!

10/10 Excellent

Curt, HARRISBURG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower hot water took forever to get hot! 3rd day of my 4day stay I tried letting it warm up via the tub faucet instead and it was much faster. Staff was welcoming. Breakfast was great. It accommodated my gf diet. - I just skipped items I thought might be wheat based. Still plenty to eat.
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 1, 2024
Curt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff welcoming and enjoyed our breakfast offerings. We apologize for any inconvenience you experienced with the hot water in your shower during your stay.Our goal is to always provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding and flexibility in this matter.

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was very helpful, breakfast with a lot of options, parking lot and few blocks away from Elfreth's Alley, we were excited about this. You cannot visit Philly and not take pictures there. The view of the hotel is also beautiful, right across the pier. We are planning our return already.
Stayed 2 nights in Feb 2024
Response from Shabbaz R. on Feb 28, 2024
Good day Emanuela, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shabbaz R. on Feb 27, 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The staff was very friendly.
Stayed 2 nights in Jan 2024
Response from Amber on Feb 23, 2024
William, We are so glad you were pleased with our staff! We hope to welcome you back in the near future.

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Had great views of the waterfront.
Stayed 2 nights in Feb 2024
Response from Amber on Feb 20, 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great views of the waterfront during your stay. We strive to provide our guests with memorable experiences, and we're delighted that the scenic views added to your overall enjoyment.We look forward to welcoming you back in the future for another fantastic stay with us.

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from Amber on Feb 19, 2024
Justino, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amber on Feb 19, 2024
Tyler, We are sorry to hear you did not enjoy your stay. If you would like to provide more information regarding the reasoning behind 1/5 rating, We'd love to hear from you.

6/10 Okay

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber on Feb 20, 2024
Danielle, Thank you for the 3/5 review. We hope to welcome you back again soon!

10/10 Excellent

Martamarie, Little Ferry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay was perfect
Stayed 1 night in Feb 2024
Response from Amber on Feb 16, 2024
Thank you for sharing your feedback! We're delighted to hear that your overnight stay was perfect. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch. Very helpful and accommodating.
Stayed 1 night in Feb 2024
Response from Amber on Feb 8, 2024
Todd, We are happy to hear you were pleased with our staff. We hope to welcome you back again soon!

8/10 Good

Amir

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except the shower water which was not warm enough
Stayed 1 night in Feb 2024
Response from Shabbaz R. on Feb 5, 2024
Good day Amir, Thank you for your feedback! We are happy to hear you were pleased with our location. We hope to welcome you back again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very much appreciated
Stayed 1 night in Feb 2024
Response from Shabbaz R. on Feb 5, 2024
Good day justin, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

4/10 Poor

Russell

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Beds were very uncomfortable. Very loud from outside sources and people staying in the hotel.
Stayed 2 nights in Jan 2024
Response from Amber on Jan 29, 2024
Russell, Thank you for sharing your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced during your stay.We apologize for the disturbance caused by external sources and other guests. We will explore ways to minimize noise within our control and enhance our efforts to create a peaceful environment for all our guests.

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly and the parking was very easy to access.
Stayed 1 night in Jan 2024
Response from Tonya on Jan 29, 2024
Thank you for taking the time to review you stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time you are in the area.

10/10 Excellent

troy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shabbaz R. on Jan 24, 2024
Troy, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Main Street was flooded and I could check in until after 7p. This hotel upgraded my room for the inconvenience. And the breakfast was great
Stayed 1 night in Jan 2024
Response from Shabbaz R. on Jan 24, 2024
Maria, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

8/10 Good

Briza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 2 nights in Jan 2024
Response from Shabbaz R. on Jan 22, 2024
Good day Briza, Thank you for your feedback! We hope you decide to stay with us again in the future.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
$32.00/day (?) for parking while you're staying in the hotel is probably the main reason I might not return to this hotel...
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Alberto, Thank you for your feedback! We are sorry that you're upset about our parking charges we assure you that we have the cheapest overnight parking in the city. We hope you decide to stay with us again soon!

10/10 Excellent

Lissbeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very central, closed to the stores and restaurants. Located on the historic area you can organize your own trip to multiple places. Also offers an amazing view of Penns- landing and the Delaware river.
Stayed 3 nights in Jan 2024
Response from Weenann on Jan 14, 2024
It sounds like you had a great stay, and we are happy about that! We hope to see you again soon at the Holiday Inn Express Penns Landing.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled, staff offered to change rooms to address. the Hallway smelled as well.
Stayed 3 nights in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Jennifer, We have followed up with this issue. The appropriate department has been informed. Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the security of the building and the staff was very helpful, the River view was great & very pretty at night!
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Diane, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Oleg, Malverne

Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Oleg, Thank you for your feedback! We hope you decide to stay with us again in the future.

2/10 Terrible

Darlene

I’ve spoke to someone about this already and they suggested I call the hotel to have security escort me in now would you stay at a place if you needed escort in?
Stayed 2 nights in Dec 2023
Response from Weenann on Jan 3, 2024
Darlene,I'm not entirely sure what you are referring to when you say you spoke to someone already about a security escort? Would you kindly contact me at the hotel so that we may discuss this further. Thank you, Jeanne

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Justin, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Laurie, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comment. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

8/10 Good

Kamlesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not see enough restaurants at walking distance. Breakfast had limited vegetarian options. Car parking was not very visible while I was booking but I had to pay $32 per night for car parking which wasn't a great experience
Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Kamlesh, Were in the historic distric walking distance from shopping centers and restaurants. We are committed to addressing all issues that are brought to our attention. We apologive the parking charge wasn't to your liking but we can assure you that we have one of the cheapest overnight parking in the city! Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Alexandra, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

8/10 Good

Makesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Makesha, Thank you for taking the time to review your stay with us. We look forward to welcoming you again soon. Have a great day.

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Conveniently located hotel gets the job done.
This hotel was decent. Our room was a river view, top floor corner room. The hotel seemed clean, staff was friendly. My only complaint which isn’t their fault is the highway behind the hotel was super loud. We were able to walk to most of the historic district areas, liberty bell, Reading Terminal, etc without much trouble. The breakfast was meh but it’s a chain hotel breakfast so I didn’t expect much. It got the job done. For the price and convenience of it, I’d stay again.
Stayed 1 night in Nov 2023
Response from Shabbaz R. on Jan 22, 2024
Good day John, Thank you for your feedback! We are due for renovations in the near future which will come with extra soundproofing of our windows. We hope you decide to stay with us again soon!

10/10 Excellent

Ep Texas Trucking

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They very attentive and get you need immediately. I really recommend it.
Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Stephanie

Response from Amber on Feb 8, 2024
Stephanie, Thank you for the 5/5 feedback!

6/10 Okay

Gordon

Traveled with family
Liked: Cleanliness, staff & service
We stayed in "city view" rooms which are directly overlooking about twelve lanes of high speed traffic. It was apparent from the quadruple paned glass that the hotel has attempted to block out the traffic noise, but unfortunately the sound was still quite disruptive late into the night. The main takeaway here is that the $10 upgrade to the river view room would be a wise choice. The food options at breakfast were reasonable however the quality of some of the ingredients (eggs, OJ) were not great. Still better than I have seen at some other budget hotels. The room was fairly dated, but was a good size and very clean. The bed and pillows were reasonable, nothing amazing but certainly not uncomfortable. Aside from this, the staff were very friendly and welcoming. They were apologetic for the noisy room and offered an upgrade if we return again.
Stayed 1 night in Dec 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Gordon, Thank you for your feedback! We are due for renovations in the near future which will come with extra soundproofing of our windows. We hope you decide to stay with us again soon!

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome staff
We loved everything about the hotel. Parking was a bit steep tho. The staff were beyond awesome and friendly. We will stay there again.
Stayed 5 nights in Nov 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Joseph, We are happy to hear you were pleased with our staff! We apologive the parking wasn't to your liking we do have the cheapest overnight parking in the city which gives you in & out privileges. Thank you again and we hope to see you again soon.

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Amber on Dec 5, 2023
Jeremy, Thank you for your feedback!

10/10 Excellent

Mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice but surrounded by freeways and railroad, noisy all night and day. Restaurants not too far, but have to walk under freeways and railroad.
Stayed 2 nights in Nov 2023
Response from Amber on Dec 5, 2023
Mark, Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

Julia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was helpful. Beds were comfortable. Shower was hot and warer pressure was great. Free hot breakfast was decent. Parking was easy.
Stayed 1 night in Nov 2023
Response from Amber on Dec 5, 2023
Julia, Thank you for your feedback!

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Jennifer, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No granola at breakfast spread.
Stayed 2 nights in Nov 2023
Response from Shabbaz R. on Nov 28, 2023
Stephen, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn location is the place to stay when visiting Philadelphia. The staff was incredibly friendly and helpful. The room we had was clean. Everything was in walking distance and it was nice having easy parking. The breakfast was amazing too. I will definitely choose this location next time I come back.
Stayed 1 night in Nov 2023
Response from Shabbaz R. on Nov 28, 2023
Heather, Thank you for the outstanding rating of your recent stay at the Holiday Inn Express Penns Landing, as well as your comments. We are committed to addressing all issues that are brought to our attention, so that we may improve the value we offer our guests. Thank you again and we hope to see you again soon.

2/10 Terrible

Jason

Stayed 2 nights in Nov 2023
Response from Shabbaz R. on Jan 22, 2024
Good day Jason, Thank you for your feedback! We hope to welcome you back again soon!