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Reviews of Homewood Suites by Hilton Philadelphia-City Avenue

3 out of 5
Homewood Suites by Hilton Philadelphia-City Avenue
4200 City Ave, Philadelphia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 400 out of 841 reviews" "
Rating 8 - Good. 259 out of 841 reviews" "
Rating 6 - Okay. 92 out of 841 reviews" "
Rating 4 - Poor. 50 out of 841 reviews" "
Rating 2 - Terrible. 40 out of 841 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

G William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation was moved to a different hotel where they charged me again even after showing proof i had paid. They said to follow up with Expedia for a refund. No suite- we booked for 3 peopleand were given one king bed! Outrageous!!!! Free breakfast provided as compensation.
Stayed 1 night in Apr 2024

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing about this property is that the pool was down I just wish that I knew about it sooner but me and my wife still had a really relaxing time
Stayed 3 nights in Apr 2024

8/10 Good

Maryann

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff
Stayed 4 nights in Apr 2024

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Brandi

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Wish the room was updated, smelt good, and was fresh everything in the room
Stayed 3 nights in Mar 2024

8/10 Good

Shea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

lakaisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very spot on with greetings and timely execution of checking guest in and out with professional personality. The morning breakfast held a variety and the staff kept the area stocked and tidy.
Stayed 1 night in Mar 2024

4/10 Poor

Ali, pasadena

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The floors all over the place were dirty and stained including the room kitchen floor, I asked the front desk for someone to clean it, but they didn't send anybody to clean it even next day. Conditioner, shower gel and body lotion were out and in my two days stay never get refilled. The breakfast was not that good,
Stayed 2 nights in Mar 2024

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Brandon and the rest of the staff were wonderful. Always available to help. Would stay again!
Stayed 5 nights in Feb 2024

6/10 Okay

Mallory

Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel several times and I am always pleased with the service. The rooms are expensive but worth the stay. A piece of mind is priceless
Stayed 1 night in Feb 2024

6/10 Okay

Shanata

Traveled with family
Staff was great, addresses things in a timely and respectful matter, manager Brandon has a lot of patience for their residents they stays at their property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and they work hard!
Stayed 2 nights in Feb 2024

6/10 Okay

Gail, Paget

Traveled with family
Disliked: Staff & service, amenities
Good location but terrible parking situation, need more staff during the day.
Stayed 3 nights in Feb 2024
Response from Brandon Fitzpatrick on Feb 28, 2024
Thank you for your candid evaluation. We are disappointed to see your feedback but thank you for taking the time to let us know about your concerns. We are terribly sorry to hear about the issues with parking. Please accept our apologies for the inconvenience and disappointment you experienced during your stay. Your feedback has been shared with our team and will be used to improve our product and service.

8/10 Good

DIARRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, staff were extremely helpful, great area for food and shopping, convenient for families
Stayed 6 nights in Jan 2024

4/10 Poor

Markita

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
During arrivals hotel with extremely cold. I stayed overnight woke up heating system was still cold until 12pm my next day.
Stayed 2 nights in Jan 2024
Response from Brandon Fitzpatrick on Feb 28, 2024
We apologize for the unsatisfactory service you received. Your concerns have been shared with our staff members, and we will work to ensure this was an isolated event. We hope you consider us again the next time your travels bring you to Philadelphia.

10/10 Excellent

bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous
the front desk people were very helpful and nice
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were celebrating my 70th birthday and out of town children also stayed in 2 additional rooms. The staff is friendly and helpful. The only deficiency was the maid service which was only 1 day of our 6 day stay
Stayed 5 nights in Jan 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay over the holidays
Two bedroom/two bath suite with kitchen was spacious, clean and comfortable. Small issue in the room when we arrived was quickly fixed by the efficient and friendly staff. Breakfast was adequate but coffee and food could have been hotter. Would also have liked more choices. Adequate on street free parking. Would stay there again.
Stayed 5 nights in Dec 2023

4/10 Poor

Abdifatah Guled, Fargo

Stayed 6 nights in Dec 2023

10/10 Excellent

Alexis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful
Stayed 1 night in Dec 2023

6/10 Okay

Debbie

Disliked: Cleanliness, room comfort
Not worth the money spent $200 down the drain!!!
When we first walked in the lobby was fairly busy with incoming travelers. There was one person working the front desk, but he tried to keep his spirits and everyone else’s spirits up while we waited. The first negative thing that I noticed was after a long trip, I really wanted coffee, and there was no coffee to be found when we arrived, even though it stated on the website coffee is available 24 hours. The second thing was I requested a high floor and far from the elevator, due to noise from people coming and going. When we were assigned our room, it was on the fourth floor , and across from the elevator. The hotel had 10 floors all together, and only one working elevator to accommodate all of the guest, which seemed to be a full house. My next complaint was the shower, had five baby roaches, crawling around inside of it. Which forced us to put our luggage and shoes inside of the refrigerator and freezer so the roaches could not get to our luggage and travel back to our home. The chairs in our room looked as if they hadn’t been cleaned in a very long time. They had stains all on the arms and in the seat and smelled. As a Hilton Honors member, when I checked in the concierge stated they did not have a gift for me, but asked me to return a little later and they would have the traditional Hilton honor member gift bag for me. Approximately two hours later, I returned no gift bag, and their snack bar was completely bare.
Stayed 1 night in Dec 2023

4/10 Poor

John

Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Expedia states pet cost is $50 per stay. I paid $125 for a 5 day stay. Room service is available twice a week. No luggage carrier was available at checkin.
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very clean and comfortable, thank you for a great experience!
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

4/10 Poor

Christy

Stayed 1 night in Dec 2023

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a marijuana smell in the stairwell next to my room and never could access the Internet or WiFi all weekend
Stayed 3 nights in Nov 2023

6/10 Okay

Brandi, Garfield Heights

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Carl

Stayed 1 night in Nov 2023

2/10 Terrible

Tierra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Donchelle

Stayed 1 night in Oct 2023

8/10 Good

Brittany

Stayed 1 night in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Eric, Geneva

Business traveler, Traveled with family
Liked: Staff & service
Staff great, easy check in, parking easy. Lobby smelled like marihuana. Elevator smelled like vapes and the third floor and our room smelled like old cigars. I don’t mean just a whiff of smell, it was embedded in everything and lasted all night and the next morning. Not acceptable.
Stayed 1 night in Oct 2023
Response from Misha Hudson on Oct 9, 2023
Dear Eric,Thank you for taking the time to share your review. We apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this instance. We take your feedback seriously and will work towards addressing the issue you mentioned to ensure it does not happen again in the future. If you have any further concerns or if there's anything else we can do to make it up to you, please do not hesitate to reach out to our management team. We value your feedback and appreciate your understanding.

10/10 Excellent

Emmanuel T.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and very cozy for an extended stay. Beautiful and ideal location and on the borderline of residential and urban/city life. Close to major roads and highways.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast was ok.
Stayed 5 nights in Aug 2023
Response from Misha Hudson on Oct 1, 2023
Thank you for telling us about your experience Christopher.

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t even check in
I’m not able to tell you about our stay because we didn’t even get that far. I booked the nicest room that was available for my family because we were coming to see a Phillies game. Check in is at 4pm. We arrived at 4pm. At check in we were told that our room wasn’t ready but should be in a few mins and someone would call us. There were others waiting in the lobby for rooms also. We went to check out the pool with the kids. Came back down to the lobby at 4:30. My 17 month old was starting to loose it. I went up to the desk again. To ask when they thought the room would be ready. The girl at the desk said she texted the cleaners but hasn’t heard back. I asked what was going to be done to compensate for the late check in. She said she would have to ask the Manager. The Mangers shows up a few mins later and said the hotel was fully booked yesterday and guest checked out late, that’s why rooms were not ready. He also said there was only a few of our room type in the hotel. I asked when the room would be ready and they still wouldn’t say. He said soon and he was going to go and check it out. Buy this point it’s 4:45 and they still didn’t know when the room would be ready. There was several other guests who didn’t have rooms yet either. The Manager didn’t apologize or offer anything for the hassle. I asked to cancel our stay and return my money. We choose to drive home instead. The experience was so unprofessional. They were just bsing me and making excuses for a poorly run hotel.
Stayed 2 nights in Sep 2023
Response from Misha Hudson on Oct 1, 2023
Dear Elizabeth,Thank you for taking the time to share your feedback about your recent experience at our hotel. We sincerely apologize for the inconvenience and frustration you encountered during your stay.We understand that your expectations were not met, and we deeply regret the delay in having your room ready. We strive to provide our guests with a seamless check-in process, and it is disheartening to learn that we fell short of that goal in your case.We apologize for the lack of communication and the excuses given by our staff. This is not the level of professionalism and customer service that we aim to deliver. We take your comments seriously and will address this issue with our team to ensure that it does not happen again in the future.We deeply regret that we were unable to rectify the situation to your satisfaction and that you chose to cancel your stay. We understand your frustration and disappointment, and we apologize for any inconvenience caused.We appreciate your feedback, as it helps us identify areas where we can improve our services. If there is anything else you would like to discuss or if you would like to give us another opportunity to make it right, please feel free to contact us directly.Once again, we apologize for the unprofessional experience you encountered, and we hope that you will consider giving us another chance in the future.

10/10 Excellent

Camille

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Hair Trip
My stay was short, I checked-in late at 8:15 and checked out early at 7am. I enjoyed my trip and all the amenities at the property. I was in the city for an impromptu hair appointment. I am originally from Philly but, live in Georgia now.
Stayed 1 night in Sep 2023
Response from Misha Hudson on Sep 20, 2023
Thank you for choosing our property, Camille. It was a pleasure having you as our guest during your impromptu trip to Philadelphia. Hope to welcome you back soon.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Misha Hudson on Sep 20, 2023
Kristine,Thank you for choosing our property during your recent trip to Philadelphia.

8/10 Good

H James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ,but the parking being so far away,was great . Staff was awesome !
Stayed 4 nights in Aug 2023
Response from Misha Hudson on Sep 20, 2023
Dear H James, I am delighted that you found everything to be great and I apologize that you found the parking to be far away. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the property was very clean.
Stayed 2 nights in Sep 2023
Response from Misha Hudson on Sep 20, 2023
Thank you for the 5-star review Michelle. I am delighted to hear that the staff was very nice, and the property was very clean. We look forward to having you as our guest the next time your plan brings you to the city.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Misha Hudson on Sep 13, 2023
Thank you for being our Guest and for taking to time to share your feedback.

4/10 Poor

Paige

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was not very clean and there was a noise in the room due to a broken part in the toilet. There were also knats in the room in the shower, around the sink and on the bed spread.
Stayed 1 night in Sep 2023
Response from Misha Hudson on Sep 13, 2023
Dear Paige,Thank you for taking the time to share your feedback with us. We greatly appreciate your input as it helps us identify areas that need improvement.We are truly sorry for the inconvenience you experienced during your stay. We understand that cleanliness is of utmost importance, and we apologize for falling short of your expectations. Rest assured, we take this matter seriously, and we will address it with our housekeeping team to ensure that such issues are not repeated in the future.Additionally, we apologize for the noise caused by the broken part in the toilet. We understand how disruptive this must have been for you. Our maintenance team will be immediately notified to rectify the issue and ensure that future guests are not inconvenienced in the same manner.Regarding the gnats in the room, we apologize for any discomfort they may have caused. We will work diligently to investigate and resolve this matter to prevent any recurrence.Please know that we value your feedback and we are committed to providing you with a clean, comfortable, and enjoyable stay. We would greatly appreciate another opportunity to serve you better in the future.

4/10 Poor

ABRINA

Stayed 1 night in Sep 2023
Response from Misha Hudson on Oct 1, 2023
Thank you for sharing your feedback.

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Misha Hudson on Sep 13, 2023
Fabiola, thank you for the giving us a perfect 10. Hope to see you the next time your travel brings you to Philadelphia.

8/10 Good

Maria C

Stayed 3 nights in Aug 2023
Response from Misha Hudson on Sep 13, 2023
Thank you for sharing your feedback, Maria. We look forward to welcoming you back in the future.

8/10 Good

Anita E., Bethlehem

Liked: Cleanliness, staff & service
The staff was friendly.
Stayed 1 night in Aug 2023
Response from Misha Hudson on Sep 13, 2023
Thank you for sharing your feedback, Anita E. We look forward to welcoming you back in the future.