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Reviews of Homewood Suites by Hilton University City

3 out of 5
Homewood Suites by Hilton University City
4109 Walnut St, Philadelphia, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 442 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Nancy on Apr 23, 2024
This is wonderful to hear! We look forward to seeing you again, the next time you're in the area

10/10 Excellent

Deandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tessa M. on Apr 17, 2024
Thank you for your positive feedback!

10/10 Excellent

Damaris

Traveled with family and small children
Loved our stay. Very family friendly. Margaret in the breakfast staff was the best. She was really kind and friendly.
Stayed 3 nights in Apr 2024
Response from Tessa M. on Apr 17, 2024
Thank you for your positive feedback!

10/10 Excellent

Regina

Traveled with family and small children, Traveled with family
Very nice workers Everyone was very pleasant
Stayed 2 nights in Apr 2024
Response from Tessa M. on Apr 17, 2024
Thank you for your positive feedback!

4/10 Poor

Rafla

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Stayed 1 night in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you! Glad you enjoyed your stay with us!

8/10 Good

Carolyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The rooms were great. My only complaint was with parking but i don't believe there is much the property can do about that. I would definitely stay again !
Stayed 1 night in Mar 2024
Response from Tessa M. on Apr 17, 2024
Thank you for your positive feedback!

6/10 Okay

Juanita

The property is very nice and clean but the staff is horrible and needs customer service training
Stayed 2 nights in Mar 2024

8/10 Good

Peter

Stayed 1 night in Mar 2024

4/10 Poor

Tammy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the fact that I could walk to different places. The accommodations for our room were a problem. We spoke with the front desk because there were not any linens for the pull-out couch. Then, we were shocked in the morning to find out that there was not a hair dryer or enough towels when were on a time schedule to leave. I would expect that when you reserve a room for three, there would be more than one set of towels. Also, the valet seemed a little overwhelmed in the morning by himself.
Stayed 1 night in Mar 2024

8/10 Good

HETAL

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Dietra, Atlantic City

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the attitude and nonchalant greeting of the parking valet which you encountered just going into the building. Didn’t know he was only for parking and not checking in. Had to check in upstairs and then back downstairs to get belongings from car, then back upstairs to a room. When you call the hotel for anything, they take forever to answer IF they answer!
Stayed 3 nights in Feb 2024

10/10 Excellent

Shelley

Stayed 1 night in Mar 2024
Response from Tessa M. on Apr 17, 2024
Thank you for your positive feedback!

10/10 Excellent

Deanne

Business traveler, Traveled with family
Liked: Amenities
Everything was very clean. Bed was super comfy and staff was friendly and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Jieun

Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Thx the staff
Stayed 1 night in Feb 2024

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service
the valet doorman was amazzzzing !!! just not a lot for the price paid ..
Stayed 2 nights in Feb 2024

8/10 Good

Cecilia Pilar

Traveled with family
Liked: Cleanliness, staff & service, amenities
I love staying at this hotel. My only problem is the marijuana smell in the elevators. Can't bear the smell!
Stayed 1 night in Feb 2024

6/10 Okay

Heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom wasn’t cleaned when we checked in. It had used soap in the shower with pubic hairs on it. The tub was full of hair and fake eyelashes. There were medical devices (needles used for diabetics) in the cabinet. They moved us and even though the new room had been cleaned, it was not cleaned well. The cleaning manager was very apologetic and the staff and valet team were all very sweet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a safe quiet area, adjacent to the University of Pennsylvania. I like the trend I'm seeing in hotels where you cannot access any of the floors except the lobby, and swipe a valid room key for your floor in the elevator. They also have a security person on the bottom floor. The property is beautiful, has a pool and exercise room. The breakfast buffet had everything you could ever want and was delicious. Front desk contacted me several times to make sure we had what we needed. Only issue we had was the sofa bed got stuck late at night and I didn't want to bug anyone.
Stayed 1 night in Feb 2024

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dishes were still in dishwasher, not put away.
Stayed 1 night in Feb 2024

10/10 Excellent

Shekhar

Stayed 1 night in Feb 2024

8/10 Good

Alisha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was pretty nice. Like a mini apartment. But I feel housekeeping should keep up with actually cleaning table tops and the tub more. I made sure to wipe down when I got there and there were food stains on the counter and an old coffee filter on the table. The tub had weird crust on the side. And breakfast should have more options if possible
Stayed 2 nights in Feb 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe outside area
Stayed 1 night in Feb 2024

6/10 Okay

Amanda, Cressona

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place was very clean but for all the money we spent for our anniversary to not be able to swim was a huge disappointment!!!!! And no reimbursement at all!!!!!!!.....
Stayed 2 nights in Feb 2024

10/10 Excellent

Providencia

Stayed 1 night in Jan 2024

6/10 Okay

Katherine

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Hello, We stayed at the property Monday-Thursday, so 3 nights. I was surprised than in 3 nights we only got our room cleaned once - and that was a pretty bad job - the bad was made really weird, seems like the cleaning personnel was not even attempting to make things look good. I know it does not matter that all pillows and a blanket looks crooked, but I mean - at least try to make it seem like you care. Towels were not replaced either. Did not realize that the only parking option would be valet for $45 per night, this is good to keep in mind for anyone staying at this property. Breakfast is very average, we had breakfast once and for other mornings decided against it. It was an okay stay, but I would not be coming back.
Stayed 3 nights in Jan 2024

10/10 Excellent

VIVIAN, PHILA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at Hilton hotels.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
It is a good hotel to stay and close to UPenn.
Stayed 4 nights in Jan 2024

4/10 Poor

Bernd, State College

Disliked: Cleanliness
Two front desk ppl where in adjacent room playing on their phones while i waited. They looked at me and ifnored me for two± minutes until I asked for help. The room had a dirty shower and there were feces on the toilet seat. Really?! The floor in the sower was dirty, too. The bodywash was was empty. Used shampoo instead. Come on Hilton.
Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Again the service the staff all was professional and very good. The only negative was the pricing.
Stayed 2 nights in Jan 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jane

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Mixed Experience at Homewood Suites by Hilt
Our stay at the Homewood Suites by Hilton in University City, Philadelphia had its ups and downs. Cons: 1. **Noise Issues:** Unfortunately, our night was disrupted by a chair dragging on the floor above us every 25-30 minutes, making it difficult to sleep. The walls seemed thin, allowing noise from the hallway and adjacent rooms to filter through. 2. **Pool Closure Disappointment:** The indoor pool, a significant reason for booking, was closed for cleaning during our stay. This was a letdown, especially since we had planned on swimming. 3. **Maintenance and Cleanliness:** The TV remote in our den room didn't work, and we found dirty towels in the bathroom upon arrival. Additionally, the pullout mattress had noticeable stains. Pros: 1. **Impressive Entrance and Lobby:** The hotel's entrance and lobby were aesthetically appealing. 2. **Inclusive Breakfast:** The complimentary breakfast offered a decent selection. 3. **Friendly Staff:** The staff friendly, attentive, and happy to assist with any questions. 4. **Parking Options:** While valet parking onsite was pricey, it was easy to find free street parking around the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joyful Home

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Brenda

Stayed 2 nights in Jan 2024

2/10 Terrible

eugene

Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Staff & service
Friendly staff.
Stayed 2 nights in Jan 2024

8/10 Good

David W, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a beautiful area of Philly and convenient and close for those parents and family members of patients at nearby hospitals. Downside was many of the doors on our floor were missing card reader covers. Our room had a crack near the lock on the inside and a cigarette burn on the bedside table, in a non smoking room
Stayed 5 nights in Jan 2024

4/10 Poor

Aurel

Liked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Elena, Silver Spring

Stayed 1 night in Jan 2024

2/10 Terrible

Angeline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to check in on time. The bed sheets were not changed, I had to change them myself by requesting clean sheets. The door lock was broken to the room door and the safety latch was hanging off the door frame.
Stayed 1 night in Dec 2023

6/10 Okay

Marcia

Traveled with family and small children
Liked: Amenities
I liked the common areas of the hotel what I didn’t like was my room not being ready when I checked in and it was around 5 pm, check in is at 4 pm. They confined my reservation and told me they would call when my room was ready but never did. I had to call back, then when I got to the hotel they told me they were fully booked and didn’t have a room and gave my room to people who were waiting in the lobby. I went off and they ended up putting me in a handicap room which I didn’t reserve. I made the best of it since it was only one night. Overall the room was clean but there was a stain on the sheets and hair in the bathroom. Breakfast was good and I would be willing to give them another try.
Stayed 1 night in Dec 2023

2/10 Terrible

Christina

Stayed 1 night in Dec 2023

2/10 Terrible

Yvonne

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
The reason I'm giving this 1 star is because the hotel tried to trick me into canceling my reservation, which I had made via Expedia more than two months prior to the trip (and my reservation jad been confirmed.) A week before arrival, Ryan, who claimed to be a manager at the hotel, told me the hotel could not accommodate me for the first of the four nights I had booked. When questioned why he waited until a week before arrival, he responded that it's better than calling a day before arrival. He also said he couldn't get in touch with Expedia. Hence, he reached out to me directly, asking me to decide whether to cancel or shorten my trip to a 3 night stay. (My booking was for the 25th -29th of December.) Fast forward, I spoke with Expedia. They contacted the lobby at the hotel. It was confirmed that the hotel can accommodate me for the entire four nights. All in all, it was a baffling, frustrating, and confusing experience. I went ahead with the stay. After check in a confirmed with the front desk if Ryan indeed works at the hotel and was told that he's the assistant manager. I was also informed that the hotel was fully booked for the 24th and the following days. They: 'were trying to re-arrange some things ...' If you're traveling with small kids, the pool and hot tub are nice, but the hotel can not accommodate small children very well (I inquired about a bathrobe and a step stool; they don't have either.) Housekeeping is hit or miss. Unfortunately ours was mostly miss.
Stayed 4 nights in Dec 2023

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment hotel suites. Everything you need gor extended stays. Tha sraff was very lkind helping me cope with orlonged stsys while my husband was in hospital. Unfortunately they couldnt extend over Christmas.
Stayed 2 nights in Dec 2023

4/10 Poor

Abdalla

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was good, people are friendly, the hallway smelled like dog pee
Stayed 2 nights in Dec 2023

6/10 Okay

Abdalla

Stayed 5 nights in Dec 2023