Ratings based on 1,473 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel-- comfortable and upscale

Posted Jun 4, 2017
I loved this hotel. I checked-in feeling worn out from the day, and the front desk staff was friendly, my room was beautiful and comfortable, and the bed was huge and like a cloud!
Comment from Hotel Management
Jun 6, 2017 by AG, Hotel Management
Thank you so much for taking the time to share such kind comments regarding your stay. We are glad to hear that you had a relaxing experience with your room after your busy day and hope you return again soon! Sincerely, General Manager, Hyatt House King of Prussia
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
4 out of 5
by Sheldon

Nice hotel, would stay again

Posted Mar 27, 2017 on Hotels
Great breakfast, price appropriate for location, hallways a little noisy, and friendly staff. Hot tub and pool area nice. Fairly clean, a few cracks in tile of tub in room, but maintenance needing to be done was done.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for your taking the time to share your feedback with us. We are certainly happy to hear your enjoy the location and price for your recent visit to our Hyatt House KOP and hope you return again soon. Safe Travels! Sincerely, General Manager, Hyatt House King Of Prussia
3 out of 5
by A verified traveler

Posted Mar 25, 2017 on Hotels
We had to leave the hotel after numerous calls to the front desk for batteries for our remote control. Unfortunately, the TV would not work without the remote. We went to a local gas station and paid over $6 for AA batteries... We also could not let our 2yr old in the pool with his sister, we walked in to about 50 wild kids (not supervised) knocking him around. I was extremely upset about this, all he talked about was the pool.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide your feedback. I am deeply concerned to hear of your experiences during your visit. I will personally address your concerns with the appropriate departments as we take all feedback as a chance to grow and become better at what we do to service our guest. Again, thank you for taking the time to share your experience. We hope to have the chance to serve you in the near future and make your stay an exceptional one. Safe Travels Sincerely, General Manager, Hyatt House King Of Prussia
5 out of 5
by Heather

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
3 out of 5
by Matthew

Good room but too much noise.

Posted Mar 20, 2017 on Hotels
The hotel and room design is great and perhaps it's the room the put us in but it was pretty awful as far as noise and such. The room we were in was right next to the first floor elevators and I could hear people out there all night. I could hear noise through the wall in the other room. And there was a locked closet in the room that I assumed had some heating that rattled like crazy. The weak soundproofing seems pretty sad for such a high-end hotel. It was the only mar on the stay as everything else was spot on.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thank you for providing feedback regarding your stay. We can certainly place preferences on all of our guest profiles so that you have the most enjoyable stay possible. If you prefer the most quiet room I would recommend a higher floor and facing the mall. I will certainly have our Chief Engineer look in to the heating unit. Please let me know if you will be returning and we will make this request possible! Safe Travels! General Manager, Hyatt House King of Prussia
5 out of 5
by Juanita

Beautiful hotel!!

Posted Mar 14, 2017 on Hotels
This hotel was beautiful. We stayed in one of their suites and everything was perfect. The staff were friendly and helpful, the room was clean and beautiful. My overall stay was wonderful and I would definitely recommend this hotel to others.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Thank you for your excellent feedback and taking the time to submit this survey! We are so pleased to hear your experience exceeded your expectations and that you were able to enjoy your suite and that our friendly and helpful team as well! Again thank you for your feedback, we hope to see you again in the near future! Safe Travels! Sincerely, General Manager, Hyatt House King of Prussia
5 out of 5
by Chanay

This traveler left a rating score only Posted Mar 14, 2017 on Hotels
4 out of 5
by Michele

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
by Mercedes

Best experience

Posted Mar 12, 2017 on Hotels
One of the best experience I have had at a hotel. I honestly don't have one bad thing to say about my stay. Cassie was the person that checked me in my room and when she found out that I was there for my fiance's birthday and was having dinner at creeds she made a phone call to creeds and asked them to show us a great time. I will always stay at this hotel...Life time customer.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Thank you for the excellent feedback! We are more than happy to hear Hyatt house, King of Prussia, was part of such a memorable celebration and Cassie was able to provide assistance to you.We aim to make this our goal to every guest we have the honor of hosting. I will gladly share your kind comments with with Cassie and celebrate with the entire team as well. Again thank you for your feedback, we hope to see you again in the near future! Safe Travels Sincerely, General Manager, Hyatt House King of Prussia