Posted Dec 1, 2016
We never had a single night uninterrupted sleep in the 5 days we stayed due to a hideous air con/heater unit in a locked cupboard near the bed. When this unit started up it sounded like a lorry outside - it churned out dust through the vents every time it started up causing breathing issues such as sneezing & blocked noses. Looking up at the building outside, all rooms appear to have one of these cupboard units. There was no 'off' on the thermostat either, so we constantly had to adjust the thermostat in an effort to try & prevent it springing to life. Next issue was the refrigerator, which was also noisy & dropped ice cubes regularly day & night. The room was not cleaned properly - sticky kitchen floor, carpet not vacuumed; we didn't require housekeeping on the Saturday & put notice on door for that day, but housekeeping didn't bother attending on the Sunday either when we did require it. Breakfast was disappointing - lack of variety & the 'hot' food was unappetising & luke warm. Why was the coffee unavailable in evenings? We have stayed in a number of different hotels across the USA & this was unfortunately, no more than average.
On a plus note, the shuttle service was very much appreciated & we particularly enjoyed our conversations & banter with Brian, a nice guy - unfortunately he was not on duty the day we left as it would have been nice to say goodbye & thank you. We hope he reads this.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to provide your feedback. I am deeply concerned to hear of your experience during your last visit. We pride ourselves on our service and amenities such as our full breakfast buffet. I will personally address your concerns regarding the HVAC unit, refrigerator and room cleanliness with the appropriate departments as we take all feedback as a chance to grow and become better at what we do. I will share with Brian your positive feedback, he will certainly appreciate it. Again, thank you for taking the time to share your experience. We hope to have the chance to serve you in the near future and make your stay an exceptional one.
Hyatt House King of Prussia