Hotel staff pays no attention to barking dogs.
Posted Aug 14, 2016
Hotel staff paid no attention to the loudly barking dogs, intolerable, in the communal reception room. The "wine reception" held daily appeared to come as a surprise every day. Major objection, nowhere to sit in room except on the bed. Noise transmission room to room was unacceptable. Being a fan of Kimpton, and a member of their loyalty club, I was very, very disappointed. One had to search for the ice machine, and the phones did not function - for example, wake up call was permanently busy, and calling the desk generated a call 1 hour earlier than requested. The Sofitel directly across the street is a better bet. Stayed in both.
Comment from Hotel Management
Aug 20, 2016 by Mark, Hotel Management
Thank you for choosing us. While a/c is important with the summer we've been having, it's obviously disappointing that is was the only real "pro" for your trip. As one of the few pet friendly hotels, we are a popular destination for our four-legged friends on weekends and holidays, but we do have pet free floors if you wish to escape them. There's no surprise to us about the nightly wine reception, it's actually amazingly popular (again, especially on the weekends). Sorry about the hide and seek with our ice machine. Given the limited space due to the historic structure, we could only fit one on the 4th floor in the fitness center. But we'll happily deliver some if you give room service a call. But...that would require your phone to be working properly, and I sympathize with your loss in confidence with it given the struggles with the wake up call.