Posted Aug 29, 2016
Stylish hotel, and about as close to the center of town as it's possible to get. However, there were more glitches than chance alone might suggest. First, we'd reserved two rooms, but only one was in whatever system the front desk uses. This caused needless angst and resulted in some improvisation, resulting in our rooms being unreasonably distant from one another. The very helpful bellman was unable to get into one of the two rooms, apparently due to a key-programming snafu. As I said, he was helpful in going downstairs for us to get the keys rezapped, tho not before mansplaining to my wife that she was doing it wrong. One of the rooms smelled strongly of mildew and had a built-in percussion track from the A/C, so with another trip to the front desk we got that changed. Over the course of our two day stay there were two more occasions on which two separate room keys for two different rooms stopped working. In the process of getting them rezapped we had to smile through the obligatory question, did you put it in with your credit cards? (No. Human error I surmise, not ours...) On the plus side, real nice bathroom with good-smelling and, they tell me, very fancy soap and shampoo. If you go, take home as much of that as you can snag off the cart.
Comment from Hotel Management
Sep 6, 2016 by Bill Hamby, Hotel Management
Thank you for sharing the details of your most recent stay. I greatly appreciate you taking your valuable time to share some feedback with us and presenting us the opportunity to improve.
I'm so sorry to hear about your key issues. I promise this is unusual, and we are constantly purchasing and revolving in new key cards for our hotel to avoid the inconveniences you experienced. Our keys are unique in that they exhibit specific artwork designed for Le Meridien, and they are very colorful, and they really showcase our chic environment. I can say, from personal experiences, that cell phones, credit cards, and other items that have magnetic properties cancel out the magnetic temporary strip on the back of your key. Our keys are re-programmable, but cell phones and credit cards are permanently encrypted, and the lesser of two usually wins.
There are ways we can prevent this from happening, however. That is communicating this issue more at the time of check-in, and we will certainly continue to enhance how we are doing that.
Once again, thanks for sharing. Take care!