Ratings based on 3,219 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Best hotel in Downtown Philly

Posted Jun 5, 2017
This is our fourth time staying at this hotel and it's been amazing every time. Can't wait to come back.
Comment from Hotel Management
Jun 7, 2017 by Scott N., Hotel Management
Thank you for staying with us! We hope to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Excellent Modern Hotel

Posted May 31, 2017
The concierge was super helpful, and the front desk also upgraded our room to view of downtown Philly. The room is modern and comfortable, and spotless. Only thing was the thinness of the walls..you can hear if you have noisy neighbors ;) Other than that, the location was central to City Hall, Chinatown and downtown city center. Would stay here again.
Comment from Hotel Management
Jun 1, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. I am pleased to hear you enjoyed our helpful staff and central location! Thank you again for your review and we hope to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great service

Posted May 25, 2017
I absolutely love this hotel its very clean feels like home
Comment from Hotel Management
May 26, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. We hope to host you again soon!
2 out of 5
by A verified traveler from New York

Central city location

Posted May 24, 2017
Pros: The cleaning crew and room service were very competent and pleasant
Cons: Fire current staff and properly train reception
Location: We are there for one purpose and it is not to sight see
The reception staff is the most incompetent and poorly trained as I've encountered. We stayed there 4 times and will never go back to that location. They are rude and not informed.
Comment from Hotel Management
May 26, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. While I am pleased to hear you enjoyed our central location, I apologize for the issues you encountered with our front office team. Thank you again for your review
1 out of 5
by A verified traveler

Posted May 24, 2017
Room is so small, no balcony, no parking space. My feel so bad.
Comment from Hotel Management
May 26, 2017 by Scott N., Hotel Management
Thank you for taking the time to write this review. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

convenient to Convention Center

Posted May 19, 2017
Pros: Clean, functional rooms, accommodating staff
Hotel is close to Convention Center. Access to parking is time consuming and cumbersome.
Comment from Hotel Management
May 23, 2017 by Scott N., Hotel Management
Thank you for staying with us! We hope to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice central location.

Posted Apr 24, 2017
Pros: Spacious rooms and very clean.
Location: Everything is nearby. 10 block walk to Constitution center, 4 blocks to the market. Only drawback is lots of construction in the area when we went.
Stayed for Phillies-Mets game with my son. Great time. Hotel very comfortable and centrally located.
Comment from Hotel Management
May 1, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. We hope to host you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good business hotel

Posted Apr 21, 2017
Pros: Location, restaurant
Cons: Bathrooms, elevators
Location: It is right near the convention center, city hall and Jefferson station. Very convenient.
The staff is generally quite friendly and helpful, and the location of the hotel is great. If there is one issue, it is that the facilities seem quite tired. The bathrooms are fine, but the faucets are loose and the showers are only OK. They could definitely use a refresh. The hotel's bar/restaurant is quite good.
Comment from Hotel Management
May 5, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. We hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern NJ

Excellent Hotel

Posted Apr 17, 2017
Cons: The only minor warning I would give is that the hotel pool is a lap pool, and so was not what my kids expected when the hotel advertised a pool.
Location: Liberty bell and historic area, Chinatown, Reading Market, Mutter - it is very central.
We enjoyed the hotel, the staff were all friendly, courteous and efficient. The concierges were able to help with activities, a map, and restaurant advice.
Comment from Hotel Management
Apr 17, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. I am pleased to hear you enjoyed our friendly staff and ideal location! Thank you again for your review and we hope to host you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place. Just needed a fridge!

Posted Apr 15, 2017
Great stay, beautiful views. Amazing bathroom. Just needed a fridge in the room we could put food/milk/water. Without it we could not preserve food.
Comment from Hotel Management
Apr 17, 2017 by Scott N., Hotel Management
Thank you for your recent stay at the Loews Philadelphia Hotel. I am pleased to hear you enjoyed our beautiful views! Thank you again for your review and we hope to host you again soon.