Breakfast, lunch, dinner served; American cuisine

Reviews of Philadelphia Airport Marriott

3.5 out of 5
Philadelphia Airport Marriott
1 Arrivals Rd, Philadelphia, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1011 reviews" "
Rating 8 - Good. 208 out of 1011 reviews" "
Rating 6 - Okay. 65 out of 1011 reviews" "
Rating 4 - Poor. 44 out of 1011 reviews" "
Rating 2 - Terrible. 50 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location, front desk staff and shuttle driver were amazing. A bit pricey though, but overall positive experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly next to airport. Amazing staff and food. Very clean
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 18, 2024
Dear Jamie, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our clean facilities and dedicated associates. We are also thrilled to read that you were able to enjoy our delicious onsite dining and that our location close to the airport was perfect for your travel plans. It was our pleasure accommodating you, and we hope you will make Philadelphia Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit.Melody MotleySr. Property Coordinator

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Check in staff and bartender were very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 17, 2024
Dear Mike, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Ian, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris and the staff are great!
Stayed 1 night in Mar 2024

8/10 Good

Anthony, Ocean Pines

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 14, 2024
Dear Anthony, Thank you for choosing Philadelphia Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

christianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris the agent at check in was very professional courteous and helpful. Makes such a difference when check in is smooth. Thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Jill L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 11, 2024
Dear Jill, Thank you for the great review of Renaissance Boston Waterfront Hotel. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.David ReddickDirector of Operations

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 11, 2024
Dear Guest, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location for the airport. Very easy.
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 10, 2024
Dear Michael, Thank you for the great review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. We enjoy welcoming travelers to spacious rooms with soundproof windows, flat-screen TVs, and deluxe bath amenities! It was a pleasure having you, and we look forward to welcoming you back to the area.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Judy

Stayed 1 night in Mar 2024

6/10 Okay

YULIA, HUGO

Liked: Cleanliness, staff & service, amenities
Shuttle service was great and getting from airport to the hotel is super easy. Johan was very helpful with that. Room was ok, felt like it smelled when I got there and there were no hand soap. I went downstairs to get dinner and ate the Brussels sprouts salad and had 1 beer and wasn’t feeling the best right away when I came back after dinner. I was so sick from that salad and was puking all night. Barely made it to my flight the next morning. Will never be back to this property.
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 10, 2024
Dear Yulia, Thank you for your kind comments about our shuttle service and the thoughtful service provided by Johan. However, we are disappointed to hear that you had some issues with your guest room and dinner. We are sorry to learn that you were not feeling well during your stay with us. We appreciate you bringing your concerns to our attention regarding one of our restaurants. We have not received similar comments before and want to assure you that we take the quality of our food and beverage services seriously. We will investigate this matter further. We hope that you are doing well and wish you all the best with your travels.Melody Motley,Sr. Property Coordinator

4/10 Poor

Congxin

Unhelpful staff
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 5, 2024
Dear Congxin, Thank you for the review and for choosing our hotel. We truly apologize for not meeting your expectations and for the unsatisfactory service you received from us. Please be assured we will follow up on your comments with our team and will take the necessary measures to ensure we are well-poised to serve you better. We are grateful for your patience and feedback, and we hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Allison

Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on Mar 24, 2024
Dear Allison, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay.Melody MotleySr. Property Coordinator

10/10 Excellent

Gregory, Lewes

Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Mar 22, 2024
Dear Gregory, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

4/10 Poor

Martina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking policy has changed and is limiting the ability to conveniently access and unload luggage. The new policy penalizes guests of the hotel and makes it very inconvenient. They are charging 2x the amount of the parking garage rate! And the hotel does not warn guests of this parking penalty before arrival, thus creating an annoyance for unsuspecting guests.
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Mar 2, 2024
Dear Martina, Thank you for choosing to stay with us and sharing your review. Our goal is to provide a seamless and memorable visit to all our guests; therefore, we apologize that this was not your experience. We regret your disappointment with the parking policies, and we can understand the frustration this caused. We would like to share that our parking fees are listed on the site, and we are sorry if this was not adequately communicated to you. We will share your comments appropriately as we are committed to improving our guests' experience and are grateful for your patience. We hope you will revisit us for a more gratifying stay. Safe Travels.Melody MotleySr. Property Coordinator

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Feb 29, 2024
Dear Lori, Thank you for choosing Philadelphia Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Vito

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Room was clean and nice.
Stayed 1 night in Feb 2024

8/10 Good

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The information (or lack of) that was presented to us about parking during check in varied between two different staff. During check out, the woman was most helpful. I forgot her name but she had remembered mine after I got coffee. She is African American and has short hair. Thanks to her. Also, The room was clean and the bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 28, 2024
Dear Colleen, Thank you for staying at Philadelphia Airport Marriott and sharing your feedback. We are glad you enjoyed our well-appointed accommodations and the service you received from one of our associates. However, we are sorry for the concern you experienced with the parking information. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We appreciate your feedback and hope to welcome you again soon. Melody Motley,Sr. Property Coordinator

8/10 Good

Lori, Kingston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 24, 2024
Dear Nicholas, Thank you for staying at Philadelphia Airport Marriott and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

John, Wyomissing

Liked: Cleanliness, staff & service, property conditions & facilities
At airport clean rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Mar 21, 2024
Dear Jennifer, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

George, Lakewood Ranch

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walk to the Gates!
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 16, 2024
Dear George, Thank you for choosing Philadelphia Airport Marriott and for the kind review. Our convenient airport location near downtown provides our guests with an effortless way to enjoy Philadelphia's top attractions. We are grateful for your feedback and look forward to welcoming you back again soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Latreyanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 16, 2024
Dear Latreyanda, Thank you for taking the time to share that your stay at Philadelphia Airport Marriott was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Melody Motley,Sr. Property Coordinator

10/10 Excellent

Anne, Lancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed bar/restaurant
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 20, 2024
Dear Anne, Thank you for taking the time to share that your stay at Philadelphia Airport Marriott was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Melody Motley,Sr. Property Coordinator

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 7, 2024
Dear Maureen, Thank you for the excellent review of your stay at Philadelphia Airport Marriott. We appreciate you pointing out our convenient location. Our airport hotel makes it easy for our guests to visit downtown Philadelphia's historic landmarks, famous attractions, and lively ballparks. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Melody MotleySr. Property Coordinator

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Parked in the parking garage on the marriot level and was charged $280 for 5 nights
Stayed 1 night in Jan 2024

10/10 Excellent

Jeryl

Liked: Staff & service
Normal hotel stay
Stayed 1 night in Jan 2024

6/10 Okay

Janet

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Someone yelling in the hallway at 3:45 in the morning. Sounded like an altercation. Luckily, it was broken up in about three minutes.
Stayed 1 night in Feb 2024
Response from Sr. Property Coordinator on Feb 5, 2024
Dear Janet, Thank you for taking the time to share your review. We regret the noise disturbances you experienced from nearby guests. In the future, please know our front desk is available to make your stay as comfortable as possible. We are grateful for your patience, and we hope you will give us another chance to create a better impression. Melody MotleySr. Property Coordinator

10/10 Excellent

Stacey

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room for what we needed a night before a flight. There wasn’t a trash can in the room but I imagine that was a simple mistake we didn’t stay long enough to need to call down and ask for one. Would stay here again
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Jan 30, 2024
Dear Mary, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

8/10 Good

Stephen, EXTON

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024

4/10 Poor

George, Lakewood Ranch

Liked: Staff & service
The property is very convenient to the airport. However, it is in need of a serious refresh!
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Jan 28, 2024
Dear George, Thank you for choosing to stay with us. We are sorry that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are glad to know you loved our ideal location close to the airport. We hope to have the opportunity to host you again whenever your travels bring you our way. Melody Motley,Sr. Property Coordinator

10/10 Excellent

Jenny, Kennett Square

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Jan 24, 2024
Dear Jenny, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Philadelphia Airport Marriott, and we look forward to welcoming you back soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Thwana

Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Feb 9, 2024
Dear Thwana, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Philadelphia Airport Marriott.Melody MotleySr. Property Coordinator

2/10 Terrible

Nisha

Disliked: Cleanliness, property conditions & facilities
The rudest staff.
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Jan 19, 2024
Dear Nisha, Thank you for the review and for choosing our hotel. We are disappointed knowing you had difficulties during your stay, and we apologize for the service issues you mentioned. We strive to provide an outstanding experience to all our guests, and we will share your comments with our team to ensure no future guest has to go through the same. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Melody Motley,Sr. Property Coordinator

8/10 Good

Cynthia, Pipersville

Stayed 1 night in Jan 2024

10/10 Excellent

Miki, Snellville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional, which is what made our stay wonderful.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Jan 15, 2024
Dear Felix, Thank you for rating your stay at Philadelphia Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for when you have an early flight
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sr. Property Coordinator on Feb 10, 2024
Dear Donna, Thank you for taking the time to post a nice rating of Philadelphia Airport Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Melody MotleySr. Property Coordinator

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its right at the airport
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 12, 2024
Dear Katie, Thank you for the great review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. We enjoy welcoming travelers to spacious rooms with soundproof windows, flat-screen TVs, and deluxe bath amenities! It was a pleasure having you, and we look forward to welcoming you back to the area.Melody Motley,Sr. Property Coordinator

8/10 Good

Larry

Stayed 1 night in Jan 2024

8/10 Good

heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed here upon a very late arrival to the airport after midnight. So convenient and restful. Walk across the street in the morning to pick up the rental car. Couldn’t be more hassle-free! Nice staff and Starbucks coffee in the morning. Happy to stay here.
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Jan 31, 2024
Dear Heather, Thank you for returning to Philadelphia Airport Marriott and for the kind review. Our convenient airport location near downtown provides our guests with an effortless way to enjoy Philadelphia's top attractions. We appreciate you mentioning our attentive and thoughtful associates, and we look forward to welcoming you again soon.Melody Motley,Sr. Property Coordinator

2/10 Terrible

Jamie, Mt vernon

Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Jan 22, 2024
Dear Jamie, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Peter, Staten island

Liked: Cleanliness, staff & service, property conditions & facilities
Very well run hotel
Stayed 1 night in Dec 2023
Response from Sr. Property Coordinator on Jan 3, 2024
Dear Peter, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations and had a great stay. It was our pleasure to accommodate you, and we hope you will make Philadelphia Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit!Melody MotleySr. Property Coordinator

10/10 Excellent

Pim

Stayed 1 night in Dec 2023
Response from Sr. Property Coordinator on Dec 29, 2023
Dear Pim, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. Wishing you a Happy Holidays and a Joyous New Year! It was a pleasure having you at Philadelphia Airport Marriott, and we look forward to welcoming you back soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Thomas M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023