Ratings based on 1,262 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted May 18, 2017
Reserved the wrong day, called and hotel staff took care of the issue. Clean room and comfortable stay. Would recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from North California

Nice hotel

Posted May 15, 2017
It's far away from train station. If you drive car by yourself, it's a good choice.
4 out of 5
Recommended
for Everyone
by A verified traveler

overall

Posted May 12, 2017
Overall like to hotel I will stay there again the bartender was great behind a desk personnel was great some of the staff greeting people as they come in was very selective who they said hello too but I it will deter me me from coming back again 4.5 out if 5 .. kudos to the pool person that spoke I don't know the gentleman's name. I just think connecting to every customer is very important having been in that field for 39 years!!
3 out of 5
by A verified traveler from Quito

Slowest Check-in/Check-out Ever

Posted May 12, 2017
Hotel is ok, staff is terrible. Super slow registration, I reserved a king bed and received two double beds instead.
3 out of 5
by A verified traveler

Kinda OK hotel

Posted Apr 14, 2017
Room was clean and quite large. But it also had an "its getting old" feeling. The was a slightly noticeable tobacco smell in my non-smoking room.
2 out of 5
by A verified traveler

disappointing for a Radisson Hotel

Posted Apr 10, 2017
1st room the smoke/fire detector had the battery going dead, asked to have it replace while I was out doing business, came back 4 hours later and still chirping. then discovered that the A/C unit wasn't working at all. unable to fix the A/C, so changed rooms, key card didn't work, back to the front desk again. got it that room and while the fan would work, the A/C did not. ended up sleeping with the window open. otherwise it was comfortable, just disappointing for what I expect from a Radisson.
Comment from Hotel Management
Apr 12, 2017 by Operations Manager, Hotel Management
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. We are working diligently to make sure this will not happen again. We hope for a second change when you return to the area. Have a wonderful day.
3 out of 5
by A verified traveler

Posted Apr 9, 2017
Beds are hard. Kind of outdated. Friendly staff. 12:00 check out is great
Comment from Hotel Management
Apr 14, 2017 by Gerome D. | Assistant Front Office Manager, Hotel Management
Thank you for being our guest and for providing us with your feedback. We apologize for any discomfort you may have experienced. We will work hard to resolve these issues. Thank you for your kind words about our staff, we truly appreciate it! We hope to see you again! Have a wonderful weekend! =]
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Cozy

Posted Apr 7, 2017
Hotel was very nice and cozy. Didn't like the fact that it was a room full teenagers next to me with conjoined doors.There was nowhere to reheat food if need too. Other then that I enjoyed my stay.
Comment from Hotel Management
Apr 14, 2017 by Gerome D. | Assistant Front Office Manager, Hotel Management
Thank you so much for being our guest and for providing us with your feedback. I apologize for any inconvenience you may have experienced in regards to the concerns you have shared with us. We will work very hard to remedy these concerns. I also wanted to apologize if we were not able to let you know about the public microwave on the 2nd floor for our guests to use. I am very sorry for any miscommunication. We hope that you may give us a second chance in the future. Thank you again for your business and have a wonderful weekend!
5 out of 5
by A verified traveler from Scranton, Pa

Double charge for a room

Posted Apr 4, 2017
Raddison hotel tacked on an additional $100.00 On my credit card with out telling me.
Comment from Hotel Management
Apr 12, 2017 by Gerome D. | Assistant Front Office Manager, Hotel Management
Thank you for being our guest and for providing us with your feedback. On behalf of our team, I apologize for any misunderstanding / lack of communication regarding the hold on your credit card. We do ask our guest at the time of check in to provide us with this amount as part of a security deposit. We do release the hold at the time of check out at which point the bank takes over in reimbursing this amount back to your account. Again, I apologize for any inconvenience and I have addressed this issue to our Front Desk team. We will work very hard so a similar situation does not occur again in the future. Thank you again for your business and may you have a wonderful evening.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very nice hotel.....but...

Posted Mar 26, 2017
Hotel itself was very nice. My last night was not so good. A group of teenagers checked in and were on my floor. Noise (yelling, slamming doors, etc) started at 9pm and continued until I eventually checked out at 1am. I informed the front desk why I was leaving, and was asked why I didn't report the noise so they could send up security. I replied, you check in a group of teens, put them together and it never dawns on you to have your security people go up there every now and then to make sure they are behaving and not bothering your other guests? What did your security have to do that was more important? Their answer was I'm sorry about this. Hotel itself was very nice, staff was very friendly, I'm just not sure of their training or judgement.
Comment from Hotel Management
Mar 30, 2017 by Gerome D. | Assistant Front Office Manager, Hotel Management
Thank you for being our guest and for providing us with your feedback. On behalf of our team, I am sincerely sorry for any inconvenience you may have experienced in regards to the concerns you shared with us. I have addressed these issues to our management team, and we are working very hard to ensure a similar situation does not occur again in the future. Please give us a second chance so that we may be able to exceed your expectations. Thank you again for your business and have a wonderful day!