Hotel was good but I had worst Exp of my life
Posted Feb 22, 2017
I booked a room for one day. My check out time was 12 noon. At 9, we went out and came back at 10.40. We left our stuff and lunch in the room. We have not checked out and door card was with us. When we came back I was shocked to see that someone has cleaned the room,,,,, not only clean the room but they through all of our stuff in the garbage.
I called the hotel staff and manager name Karlos.
He was also upset and said its done by mistake.
He called the cleaning lady and she brought some of garbage from bin. I found some clothes and food which was useless for us.
We are missing two suites, a pair of my wife sandal, a perfume and most imp is cell phone of my daughter.
I gave my complain in writing.
We came back to Canada on same day.
I dono what to do and how to proceed.
Pls guide me
Comment from Hotel Management
Feb 25, 2017 by Gerome D. | Assistant Front Office Manager, Hotel Management
Thank you for being our guest and for providing us with your feedback. On behalf of our team, I am sincerely sorry for any inconvenience you may have experienced in regards to the concerns you have shared with us. I humbly ask if you may give us a second chance so that we can exceed your expectations. We also do hold Lost & Found items for up to 90 days. Please contact us for any further assistance. Thank you again for your business and we wish you a wonderful weekend.