Ratings based on 615 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Unexpected trip

Posted Jun 6, 2017
Had to come to phila. Pa for a funeral...hitel exceed my standstd
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
Thank you for your recent stay at the Renaissance Philadelphia Airport Hotel. We are sorry for your loss and hope that your exceeded expectations of our hotel provided some comfort during your trip. We hope you’ll come back and visit us again soon, perhaps under different circumstances.
4 out of 5
Recommended
for Everyone
by A verified traveler from Notre Dame, IN

Convinient, close to airport and reasonable price.

Posted Jun 4, 2017
Pros: It was quiet, the bed was very comfortable, the bar staff were attentive and the service was quick.
Cons: The WiFi. Even cheap hotels offer free WiFi. It's the pronciple of the thing. Charging for WiFi puts the hotel in same category as the airlines.
Location: I didn't do anything but sleep.
It was conviniently located by the airport, price was beter than the Marriott at the airport. Staff were pleasant, especailly as I was arriving late iat night.
Comment from Hotel Management
Jun 6, 2017 by HotelMgmt, Hotel Management
Thank you for sharing the highlights of your visit. Our convenient location to the airport is certainly a favorite with our guests! We’re glad that you enjoyed such a comfortable and quiet experience but truly regret any inconveniences with our Internet service. We hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Surrounded by lovely wetlands

Posted May 24, 2017
Pros: Clean, super fluffy towels, and large room.
Cons: It would be nice to have a small fridge in the room! Unfortunately some parents let their children scream in the pool area after 10pm.
Location: It's a quick drive into Philly for food and sports as well as museums and plenty of places to walk.
We booked this hotel due to the location, convenient to the airport, but we did not realize there are lovely natural ponds surrounding the entire property! We watched Canada geese with their goslings, as well as redwinged blackbirds and egrets every day! The beds are comfy, the place updated and clean.
Comment from Hotel Management
May 25, 2017 by HotelMgmt, Hotel Management
We're delighted that you took the time to admire our beautiful surroundings! How wonderful that you were able to watch geese and blackbirds every day. Thank you for sharing how we can better meet your needs in the future. We hope you'll visit the Renaissance Philadelphia Airport Hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Bay, FL

Great Value Hotel in comparison to others close by

Posted May 18, 2017
Pros: The value - it wasn't the least expensive hotel but it wasn't the most expensive hotel either. I wasn't expecting much but was pleasantly surprised.
Location: Hotel is near the airport but unfortunately nothing else so if you don't plan on renting a car you will need to taxi/uber every where you want to go.
The rooms were clean, comfortable, and spacious. I enjoyed swimming in the indoor pool. One of the hotel amenities is a Jacuzzi but it has since been filled in.
Comment from Hotel Management
May 20, 2017 by HotelMgmt, Hotel Management
It’s wonderful that you enjoyed a nice swim, as we’re always interested to hear about our guests’ favorite features of our hotel! We couldn’t help but smile when you mentioned how pleasantly surprised you were by our value! We hope to welcome you back to the Renaissance Philadelphia Airport Hotel.
2 out of 5
by A verified traveler

Posted May 11, 2017
Clogged drains, constant fighting outside our room, the place was a mess. Avoid!
Comment from Hotel Management
May 16, 2017 by HotelMgmt, Hotel Management
We aim to provide a memorable, seamless stay for our guests and deeply regret that this wasn’t the case for you. Please accept our apologies for the challenges and noise disruptions encountered. We’ll make sure that the issues that you faced are solved right away. We hope you’ll consider us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Hotel was nice and very close to the airport. Check in was efficient and staff was very friendly. Room was clean and quiet; bed and pillows were too soft for my personal preferences. I got a good deal and very satisfied overall. I would stay here again.
Comment from Hotel Management
May 11, 2017 by HotelMgmt, Hotel Management
It sounds like you had a very good visit with us, but we would have been happy to exchange those pillows for you! Thank you for your feedback and please visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Return from Denver

Posted Apr 30, 2017
A friend and I stayed here because our flight got in so late (or early at 12:30 AM) from Denver. The staff was excellent and very accommodating. The sweet young lady at the front desk even went to get us pretzels and some water when she saw how tired we were.
Comment from Hotel Management
May 1, 2017 by HotelMgmt, Hotel Management
It was a pleasure to have you with us and we appreciate you sharing your positive feedback. It’s great to hear that our staff was especially accommodating, and that you enjoyed your brief stay. Please do visit us again next time your travels bring you to town!
3 out of 5
by A verified traveler from h

Posted Apr 17, 2017
Hotel was convenient to the airport. Orherwise, not anything special. The driver of the very run down shuttle did not help with my luggage. He stood next to me when we exited flipping his tips he had received from someone and he was obviously expecting to get one from me. Unfortunately he had not smiled or spoken to us or helped with anything and I had no cash to give him - but I am thankful I had mothing to give him since he didn't deserve it.
Comment from Hotel Management
Apr 19, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. We strive to deliver quality service across the board, and I apologize that we fell short this time. Your encounter is not normal for our hotel, and I will address your concerns with my staff right away. We hope for the opportunity to regain your trust in the future.
2 out of 5
by A verified traveler from Pennsylvania

Posted Apr 10, 2017
No bell person available to help, only 2 towels in room, room run down, ordered room service and never received it...when called an hour later was told they hadn't event started making the order. Will never stay here again.
Comment from Hotel Management
Apr 12, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your feedback, Chris. Your experience is extremely disappointing as we always want our guests to enjoy their stay completely. This is not reflective of our standards in any way has been shared with our management team. We hope you will reconsider another stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Great location, very friendly staff, and room was

Posted Apr 9, 2017
Last minute decision to go to Philly. Room was as advertised and convenient to our destinations.
Comment from Hotel Management
Apr 10, 2017 by HotelMgmt, Hotel Management
Thank you for choosing us for your last-minute Philly trip and for sharing your story. I’m so glad you found our location convenient – we love being close to so many attractions and just a short trip away from Philly’s lively downtown district. Thank you again and we hope for a speedy return!