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Reviews of Residence Inn by Marriott Philadelphia Valley Forge

3 out of 5
Residence Inn by Marriott Philadelphia Valley Forge
600 Swedesford Rd, Berwyn, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 115 out of 210 reviews" "
Rating 8 - Good. 65 out of 210 reviews" "
Rating 6 - Okay. 15 out of 210 reviews" "
Rating 4 - Poor. 6 out of 210 reviews" "
Rating 2 - Terrible. 9 out of 210 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

6/10 Okay

Sheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I was really surprised with the cleaniness of our room. It was awful. I checked in late after a long drive and I brought my own cleaning supplies as usual. There was hair in the bathroom and literally dust and dirt around the bed on the lower level. I addressed the room on day 2 and the man at the front listened and basically says “OK”. The lady on checkout was very apologetic and offered Bonvoy points. I will not stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimone

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing stay we had!! Went to celebrate my husband’s birthday, called ahead and spoke with Bernice. What a sweetheart she was!! We arrived to balloons and even a tiny birthday cake 🎂🤩 my husband was soo surprised and over the moon. Nice, clean accommodations and quiet relaxed environment. Decent breakfast choices. We even got a romantic fireplace upgrade. Marriott never ever disappoints ⭐️⭐️⭐️⭐️⭐️ 5 stars across the board!
Stayed 2 nights in Feb 2024
Response from Bernice on Feb 23, 2024
Hi Kimone,Thank you for the wonderful review! I am so happy that you called and let us know about your husband's birthday. It was a pleasure for us to help you celebrate his special day. It is so nice to hear that he was surprised, and you both had a wonderful weekend! You'll have to come back for your birthday ;)Thank you,Bernice

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Feb 2024
Response from Bernice-GM on Feb 23, 2024
Hi Nicole,Thank you for your kind comment! Our team will be happy to know that you enjoyed your stay with us. We look forward to seeing you next time!Sincerely,Bernice

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Job Residence Inn
This is an older property that I feel like has been around forever. However, Marriott has this residence inn up-to-date to the current style materials felt like new on the inside manager at the front desk was super friendly and very helpful. The only downside here is I could pick up road noise from Route 202 which is just a stones throw away
Stayed 1 night in Jan 2024
Response from Bernice-GM on Feb 23, 2024
Hi Paul,Thank you for your feedback! Yes, we are one of the first original Residence Inn hotels with an apartment style property. I am happy to hear that you enjoyed your stay. We are also pleased to let you know that we are in the planning stages for a renovation later this year. We are excited for the updates and changes that will be made. We look forward to seeing you on your next trip back to our area! Thank you,Bernice

10/10 Excellent

M. Camille

Stayed 2 nights in Dec 2023
Response from Bernice-GM on Feb 23, 2024
Dear M. Camille,Thank you for the Perfect 10 score! We are so happy to know that you enjoyed your stay at our hotel. Sincerely,Bernice

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location and room was very clean and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dante

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good 👍
Stayed 3 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean. Perfect for a friends getaway.
The hotel was great, very friendly and efficient staff, large clean comfortable rooms with everything you could need. The 2 bedrooms and bathrooms were perfect for my friends trip. The car park was a little small but I will definitely be back.
Stayed 4 nights in Nov 2023

10/10 Excellent

edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice digs/
This was my first stay at the "Bonvoy". Nice, clean space. Great kitchen, though i didnt use it. Fantastic breakfast and really nice, accommodating staff. My only issue was that was on the ground floor and the noise from the unit above me was a bit annoying. So request the second floor if you have the option. I'm a light sleeper so it may not be an isssue for you. 5 stars
Stayed 2 nights in Nov 2023

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great stay
The room was not cleaned, the mattress was sunken and we had multiple bugs in the room along with cobwebs.
Stayed 1 night in Nov 2023

8/10 Good

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 2 nights in Oct 2023
Response from Bernice - General Manager on Oct 16, 2023
Dear Matteo,Thank you for your recent stay and review. Please let us know if there are any specific areas that you think we can improve upon.Thank you,Bernice-GM

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great,quiet very comfortable rooms clean staff was amazing, I will definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Bernice-General Manager on Oct 16, 2023
Hi Cornelius,Thank you for your review and comments! We appreciate the perfect 10 score. Thank you for taking the time to share your experience with us and we look forward to seeing you again soon!Sincerely,Bernice-GM

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 2 nights in Oct 2023
Response from Bernice-General Manager on Oct 16, 2023
Hi Marilyn,Thank you for your review and comments. We are happy to hear that you would stay here again. We look forward to welcoming you back soon!Sincerely,Bernice-GM

10/10 Excellent

Diane

Traveled with partner
Liked: Amenities
The suite was spacious and well equipped and the staff was really great.
Stayed 2 nights in Oct 2023
Response from Bernice on Oct 9, 2023
Dear Diane,Thank you for your review. We are so happy that you enjoyed your stay. We look forward to seeing you again on your next visit!Sincerely,Bernice-GM

10/10 Excellent

Julie

Great stay - but hsir in food
Everything was great. My only complaint was that there was a hair in the scrambled eggs.
Stayed 1 night in Sep 2023
Response from Bernice on Oct 6, 2023
Hi Julie,Thank you for your feedback. We are happy to know that you enjoyed your stay and I am so sorry for the unpleasant experience at breakfast. I will address this with our attendants to prevent this from happening in the future. I appreciate you bringing this to our attention.Sincerely,Bernice-GM

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bernice on Oct 6, 2023
Hi Crystal,Thank you for your recent stay and the perfect score! We are so happy to know that you enjoyed your stay with us and we look forward to seeing you again in the future.Sincerely,Bernice-GM

10/10 Excellent

Breana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bernice on Oct 6, 2023
Hi Breana,Thank you so much for the perfect score! It is great to know that you enjoyed your stay and we look forward to serving you again in the future.Sincerely,Bernice-GM

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Bernice on Oct 6, 2023
Hello robert,Thank you for your rating. We appreciate you staying with us!Sincerely,Bernice - GM

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable
Quiet, spacious rooms. Comfy bed. Nice breakfast spread.
Stayed 4 nights in Aug 2023
Response from Bernice on Aug 14, 2023
Hi David,Thank you so much for the nice review. We are so glad that you enjoyed our hotel. We look forward to seeing you again next time.Sincerely,Bernice-GM

8/10 Good

Nabil

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Like the amenities - would be nice to have pool open until 9 during summer but liked location and free breakfast. Next time I’ll request a larger room and one in the back as the traffic noise was a little loud at times.
Stayed 2 nights in Jul 2023

10/10 Excellent

Auria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Glen

Stayed 1 night in Jun 2023
Response from GM on Jul 19, 2023
Dear Glen, Thank you for the 5 out of 5 score! We are so happy to see that you enjoyed your stay here at the Residence Inn Valley Forge. We look forward to seeing you again on your next trip to our area.Sincerely,Bernice-General Manager

10/10 Excellent

Tashani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on Jul 19, 2023
Dear Tashani,Thank you for the perfect score of 10 out of 10! We are delighted to know that you enjoyed your stay and appreciate you taking the time to provide the review. We look forward to seeing you again soon!Sincerely,Bernice-General Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were on the first floor heard the people above us all night. Otherwise, everything was great.
Stayed 1 night in May 2023
Response from GM on Jul 19, 2023
Dear Kathleen,Thank you for your feedback. I am sorry that you had an unpleasant experience. If your travel plans bring you back to our area we will make sure to assign a room on the 2nd floor to avoid any noise disturbances. We look foward to seeing you again on your next trip back to Valley Forge.Sincerely,Bernice-General Manager

10/10 Excellent

Gulam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place for my parents and they loved it. They were staying until Sunday, which was Mother’s Day, and the manager gave every mother flowers at breakfast! It was so kind and thoughtful!
Stayed 2 nights in May 2023
Response from Bernice on May 15, 2023
Dear Gulam,Thank you for your message. We are so happy to hear that you parents enjoyed their stay especially on Mother's Day! Thank you for choosing the Residence Inn!Sincerely,Bernice-GM

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked it with another couple for an event at the expo. Was an amazing place to stay. 2 bed rooms each with its own bathroom. Full kitchen and living room. The only thing that sucked was we didn’t get to stay longer there. Lol
Stayed 2 nights in Apr 2023
Response from Bernice on May 15, 2023
Dear Nelson,Thank you for staying with us for your event at the expo center. We are delighted that you enjoyed your stay and hopefully you can stay longer next time!Sincerely,Bernice-GM

10/10 Excellent

Quatonya

Stayed 2 nights in Apr 2023
Response from Bernice on May 15, 2023
Dear Quatonya,Thank you for scoring our hotel a 5 out of 5. We appreciate the perfect score and look forward to seeing you again in the future.Sincerely,Bernice-GM

10/10 Excellent

Quatonya

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom is outdated but overall everything was fine.
Stayed 2 nights in Mar 2023
Response from Bernice on May 15, 2023
Hi Quatonya,Thank you for your message. I am happy to let you know that we are in the planning stages of a renovation to take place early next year. We are excited for the changes and updates that will be made to bring you an even better hotel.Sincerely,Bernice-GM

10/10 Excellent

Lisbel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Mar 2023
Response from Bernice on May 15, 2023
Hi Lisbel,Thank you for your feedback, we are so happy to know that your stay was excellent! We are looking forward to seeing you again on your next trip to our area.Sincerely,Bernice-GM

10/10 Excellent

Mike, san marino

Liked: Staff & service, amenities, property conditions & facilities
Stayed in the 2 bedroom suite. Perfect for family.
Stayed 1 night in Mar 2023
Response from Bernice on Mar 30, 2023
Hi Mike, Thank you so much for the nice review of our hotel. We are so glad to hear that you and your family enjoyed your stay in our Two Bed Room Suite! We look forward to welcoming you again next time your are in the area!Sincerely,Bernice-GM

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were all very nice, helpful and attentive. The room was lovely, clean and had everything we needed. While it is convenient to the Highway, there was a lot of highway noise at night. Slight issue with water temps, it would go from hot to lukewarm and back to hot. Otherwise we had a good stay while visiting colleges.
Stayed 2 nights in Mar 2023
Response from Bernice on Mar 30, 2023
Hi Angela,Thank you for your recent stay and for taking the time to provide a review. We are happy to know that our team took good care of you. I appreciate your feedback and we will look into those issues you experienced. Sincerely,Bernice-GM

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal!!!
Stayed 3 nights in Mar 2023
Response from Bernice on Mar 30, 2023
Hi Timothy,We are so happy to know that you liked our hotel!Thank you,Bernice-GM

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me it was luxurious.
Stayed 1 night in Mar 2023
Response from Bernice on Mar 30, 2023
Thank you George! We appreciate your kind review!Sincerely,Bernice-GM

6/10 Okay

Sangeeta, Carlisle

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk clerk had an officious attitude. Whenever I asked a question she acted like I should know better. Key stopped working at 10 am on day of checkout right after we finished breakfast and walked all the way back to our room, clerk acted like it was our fault, saying keys only work til noon, so I was like,”It’s only 10:15!!!” Breakfast staff were very nice and friendly. Never staying there again!!
Response from Ehab on Jan 17, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room. Not so nice manager
The room was great and clean. My first interaction with the manager Bernadette, wasn't great. I walked up to the counter and said, "I'd like to check in." Her response was "Well an ID would be a good place to start." Like I was an annoyance for showing up. My other issue is the $250 deposit for a security deposit on top of the room fee. It's a liitle ridiculous for a one night stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat location for any participants at the Devon Horse Show
Stayed 4 nights in Sep 2022

2/10 Terrible

chirayu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude staff. Asking a question to the people around room service or even asking for extra soap/towels felt daunting.
Stayed 3 nights in Aug 2022

6/10 Okay

Ciara

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Bernice on Jul 25, 2022
Dear Ciara, Thank you staying with us and for your review. Your score of 6 might mean that there are some areas that we can improve upon. We would be happy to the hear additional feedback if you would like to reach out to us. Thank you, Bernice-GM

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for a family of 5 that needed a four day stay. Pool and fresh breakfast. Very quiet area.
Stayed 4 nights in Jul 2022
Response from Bernice on Jul 22, 2022
Dear Melissa, Thank you for the nice review of the Residence Inn Valley Forge. We are happy to know that you and your family enjoyed your stay. We are so glad that you especially liked our pool and breakfast buffet. It was a pleasure having you all stay with us and we look forward to welcoming you back the next time your travels bring you our way. Sincerely, Bernice-GM

10/10 Excellent

frank, Saint Petersburg

Stayed 2 nights in Jun 2022

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the proximity to local events. Parking was convenient it you arrived earlier in the day, if you returned in the evening, spaces were limited and walking was necessary to get back to the room
Stayed 1 night in Jun 2022
Response from GM on Jul 22, 2022
Dear Jeffrey, Thank you for your recent stay and for taking the time to provide your feedback on our hotel. We are happy to know that you like our convenient location to many local events. We hope to see you again if your travel plans bring you back to Valley Forge. Sincerely, Bernice-GM

10/10 Excellent

Henry

Stayed 2 nights in Mar 2022
Response from Bernice on Apr 27, 2022
Hi Henry, Thank you so much for the perfect score of 10 out of 10. We are so happy that you enjoyed your stay! We are looking forward to seeing you again on your next visit! Sincerely, Bernice-GM

8/10 Good

yang

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast serves at 7:30am, which is too late
Stayed 1 night in Feb 2022
Response from General Manager on Mar 16, 2022
Dear Yang, Thank you for your recent stay. To clarify our breakfast is from 6:30am to 9:30am Monday through Friday and 7:00am to 10:00am on Saturday and Sunday. I am sorry that you missed it. Thank you, Bernice-GM