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Reviews of Residence Inn Philadelphia Montgomeryville

3 out of 5
Residence Inn Philadelphia Montgomeryville
1110 Bethlehem Pike, North Wales, PA

Reviews

7.8

Good

Rating 10 - Excellent. 144 out of 346 reviews" "
Rating 8 - Good. 110 out of 346 reviews" "
Rating 6 - Okay. 34 out of 346 reviews" "
Rating 4 - Poor. 28 out of 346 reviews" "
Rating 2 - Terrible. 30 out of 346 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Found a long hair in shower and on bathroom floor which was not ours. Also no offer to change towels or linens after each day. For a marriot hotel , run down and property had trash in every bush and butt can layed spilled by front door for days
Stayed 3 nights in Apr 2024

10/10 Excellent

Ney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent starting from the front desk all throughout
Stayed 2 nights in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and convenience are great. If I had any suggestions, it would be with the breakfast set up as the cereal nook and toaster area were easily congested and difficult to maneuver with full hands.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nigil

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice McDonalds location nearby along with Aldi AMC WAWA and more nearby. Staff very friendly and rooms were impressive and comfortable.
Stayed 3 nights in Apr 2024
Response from GMarin on Apr 9, 2024
Thank you for taking the time to share about your stay with us! We hope to welcome you again in the future!

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away!! Absolutely disgusting and the staff is terrible. Our toilet overflowed. No one would return the call and only a manager could help us. We went the entire night and next morning with no help. The tub was filthy and the couch had a giant stain. It was an awful experience for my family and I.
Stayed 1 night in Apr 2024

6/10 Okay

Nakin, Martinsville

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is getting old but in a convenient location
Stayed 2 nights in Mar 2024
Response from GMarin on Mar 29, 2024
thank you for taking the time to share about your stay with us.

10/10 Excellent

brett

Stayed 1 night in Feb 2024
Response from GMarin on Mar 22, 2024
Thank you for sharing about your recent stay!

10/10 Excellent

KEVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was presently surprised by the entire stay. Great hotel at a reasonable cost.
Stayed 1 night in Feb 2024
Response from Gretchen on Feb 20, 2024
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very positive stay. Near restaurants inconvenient shopping centers not far from Montgomery.. I had a safein quiet Stay.... And the steph was exceptional
Stayed 1 night in Feb 2024
Response from Gretchen on Feb 20, 2024
Dear Jihad,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

travis

Liked: Cleanliness, staff & service, property conditions & facilities
The greeting staff was phenomenal
Stayed 1 night in Feb 2024
Response from Gretchen on Feb 20, 2024
Dear Travis,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay....clean facility..clean room and helpful staff....will definitely stay here again and look for same on our travels.
Stayed 1 night in Feb 2024
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, very quiet and accessible location. Lots of dining available in the area.
Stayed 2 nights in Jan 2024
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, amenities
Response from Gretchen on Feb 20, 2024
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michelle

Stayed 6 nights in Dec 2023
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

HYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff/great location
The staff at this hotel were top-notch! Friendly, welcoming and helpful. They made the stay! If you need a 'residence inn' - you are in town for a while. It's nice to have welcoming faces greet you each morning and evening. Hotels are the same everywhere (rooms....) but it's the people that made this one awesome.
Stayed 6 nights in Dec 2023
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gretchen M on Feb 8, 2024
I want to thank you for sharing about your recent stay with us.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Simrenjit

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No vending machines, pantry was essentially empty. Worst part was the HVAC system in room 118. So loud!! Couldn't sleep, ending up leaving in the middle of the night. Awful.
Stayed 1 night in Nov 2023
Response from GMarin on Nov 29, 2023
I apologize that you were unable to have a peaceful & restful stay while staying with us.

2/10 Terrible

Nikolai

Disliked: Cleanliness, property conditions & facilities
This hotel is in rough condition. The room had dust everywhere, water damage, tiles peeling off the wall in the bathroom, shower tub was stained and dirty, and we even had some leftover hair and debris in our bed under the covers upon check-in. The hotel overall had a musty smell as well. Management really needs to push for a bit of a makeover in general. Do not stay here unless you don’t mind feeling dirty.
Response from GMarin on Nov 29, 2023
I apologize for your experience while staying with us.

10/10 Excellent

john, avondale

Stayed 2 nights in Oct 2023
Response from GMarin on Nov 29, 2023
Thank you for your review!

8/10 Good

Elisia

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from GMarin on Nov 15, 2023
Thank you for choosing to stay with us while visiting the area. We hope to welcome you again soon!Happy Holidays!

10/10 Excellent

Elizabeth

Liked: Amenities
Very comfortable with professional, courteous staff. The breakfast was delicious.
Stayed 1 night in Oct 2023
Response from gmarin on Nov 29, 2023
Thank you for your review!

10/10 Excellent

Randol

Stayed 2 nights in Sep 2023
Response from gmarin on Nov 29, 2023
thank you for your review!

8/10 Good

Patrick

Traveled with partner
Friendly, welcoming staff went above and beyond to accommodate us.
Stayed 1 night in Sep 2023
Response from gmarin on Nov 29, 2023
thank you for your review!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from gmarin on Nov 29, 2023
thank you for your review

8/10 Good

Deborah

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff were helpful and friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Thanh Thuy Thi

Liked: Staff & service, property conditions & facilities
It was a nice place.
Stayed 6 nights in Jul 2023

8/10 Good

FRANCIS, PASSAIC

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Christopher

Stayed 5 nights in Jul 2023

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was nice when arriving . The lady who checked me in was so sweet and nice. Once i entered my 2 bedroom place tub was black and blood on carpet in multi areas, Carpet warn and held down with tape. No soaps in bathroom and toilet was also dirty. Won't return
Stayed 1 night in Jul 2023

2/10 Terrible

Paul

Traveled with family
Nothing
Stayed 1 night in Jul 2023

4/10 Poor

Kisha

Stayed 1 night in Jun 2023

10/10 Excellent

Sabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

DONNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk Service Rep Briana was professional. Lobby area clean, room clean, hallways quiet.
Stayed 1 night in Jun 2023
Response from Gretchen M on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Kisha

Traveled with family
Disliked: Staff & service
They shampooed carpets during stay so carpet was wet, the rooms were not fully cleaned , no wash in the containers in the shower and electric went out in the middle of the night .
Stayed 1 night in Jun 2023

2/10 Terrible

Glairene

Disliked: Cleanliness, property conditions & facilities
My reservation was given away to another party! My room was not cleaned the entire stay there! It was the worst experience I’ve ever had!! The first night my kids had to sleep on the floor.
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The staff where extremely helpful, polite, and seem to genuinely care about our experience.
Stayed 6 nights in May 2023

8/10 Good

Andrea

Stayed 3 nights in May 2023

6/10 Okay

Leslie

Stayed 1 night in May 2023
Response from Gretchen M on Feb 8, 2024
I want to thank you for sharing about your recent stay with us.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Charlene, West Chester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast was nice — and there are restaurants and food stores within walking distance. My two headroom suite was well appointed, but the showers in the two bathrooms were not accessible for my 96-year-old mother. Otherwise, it was great.
Stayed 2 nights in May 2023

10/10 Excellent

Carla

Stayed 1 night in May 2023

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Pamela

Stayed 2 nights in May 2023

10/10 Excellent

Katty

Stayed 1 night in May 2023

10/10 Excellent

Ephipany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place no issues.
Stayed 2 nights in Apr 2023