Ratings based on 993 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Historic Philadelphia done with style

Posted Aug 29, 2015
This hotel is right in the middle if all the wonderful history that is colonial America. Add to that the fact that the hotel staff is the nicest, from check in to club lounge staff to Taste bartenders, gift shop and maid service. Oh and the beds....slip right in and be swallowed up with luxe linens, comforters and pillows. Spacious bathroom with every conceivable toiletries at hand. A give it a 10!
4 out of 5
Recommended
for Everyone
by A verified traveler

Attentive staff

Posted Aug 22, 2015
Staff was very attentive to every need. Nice to feel pampered.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel close to the center

Posted Aug 20, 2015
Great location close to the river close to the center of the activities stuff at the hotel was very friendly I would go there again
5 out of 5
Recommended
for Everyone
by A verified traveler from Bedford England

Lovely stay

Posted Aug 16, 2015
Pros: Location and comfort
Location: All of the Old City attractions. The Philly bus meant everything was accessible.
Our stay in Philadelphia was made all the better by our choosing this lovely hotel! Wonderfully spacious room and very comfortable beds!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Room was HUGE!! great location. Would def come back.
3 out of 5
by A verified traveler from Pottstown Pa

Great location but service subpar

Posted Jul 21, 2015
The front desk staff was pleasant, courteous and professional. However the other service staff had difficulty understanding and satisfying my requests. When I asked Guest Services for an extra ice bucket I was forwarded to room service and was informed in broken English that they didn't have too many. I had to insist in order to receive one. A later request to Guest Services for a breakfast card resulted in the delivery of a water bottle.
1 out of 5
Recommended
for Everyone
by A verified traveler from Warrington, PA

Independence Day, July 4, 2015

Posted Jul 11, 2015
Pros: The Sheraton's staff was kept busy throughout the day but they always had a broad welcoming smile.
Cons: Not impressed with the dining area.
Location: Historic Philadelphia has hundreds of activities to satisfy everyone; begin with the Constitution Center, the best three hours anyone can experience.
Two 80ish senior ladies wanted to see the fireworks display in Philly, so they booked a premium room at the Sheraton in Olde City. A few days later they learned that the city's fireworks would go off at the Art Museum following the young peoples' concert. They decided to keep their plans and the experience was more to their liking. The area adjacent to the Sheraton in Olde City were inhabited by families, And we happily viewed Camden's magnificent fireworks display over the Delaware River with thousands of young families.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Loved our stay

Posted Jul 6, 2015
Pros: Cleanliness, friendly staff, elegantly furnished and comfortable room, pet friendly, location.
Cons: Better outdoors maintenance and lighting, bathroom shower needs lighting, staff knowledge of the area and surrounding special events.
Location: Lots of shops, bars, and restaurants within walking distance. The harbor stroll is just a block away. Harbor View park. Independence Hall.
My partner and I were pleasantly surprised with our stay at this Sheraton Society Hill hotel. The staff was warm and welcoming. The hotel was clean and pet friendly to dogs under 40 pounds. Our room was elegantly furnished, roomy, and comfortable. Its location was perfect for July 4th celebration as it was within 3 blocks from Independence Hall, and one block from memorial parks, the harbor for many wonderful features and events. The Harbor View Park was particularly amazing with color changing LED lights, food vendors, and soft hammocks (!). The hotel is next to a plethora of bars and restaurants that open late on Saturday. The area felt safe with many high end hotels and condos. This hotel, however, needs to pay prompt attention to the exterior bricks and borders that are falling apart. Patios could be wonderful selling points if they were well-lit and furnished with outdoors furniture for guests. Hotel overnight parking was pricey but we were able to get great free parking and inertnet package with Expedia. Overall, I would highly recommend staying with this hotel again, especially with Expedia's special room package and excellent member support.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel. Was very hot outside that weekend.

Posted Jun 21, 2015
Pros: The bed was so comfortable.
Cons: the A/C should have worked better.
Location: Near everything in the Old City.
A/C in the hotel could have been much better. In the room my ac was set on 65 but could only bring the temperature down to 69. A lot of refuse was left in the halls after room service and it was not picked up in a timely manor. Everything else was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
The staff was extremely friendly. I appreciated that the car valet let me know that it would take about 15 mins to retrieve my car so I planned for that. I was able to call down for it and it was ready. The room was nice.