Reception

Reviews of Sheraton Philadelphia University City Hotel

3.5 out of 5
Sheraton Philadelphia University City Hotel
3549 Chestnut St., Philadelphia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 1006 reviews" "
Rating 8 - Good. 308 out of 1006 reviews" "
Rating 6 - Okay. 107 out of 1006 reviews" "
Rating 4 - Poor. 58 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rebecca on Mar 25, 2024
Our hotel and team are grateful for you for taking the time to share your experience! We strive to provide you with an exceptional stay and thrilled to see we delivered!

10/10 Excellent

ZHIQIANG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest
Stayed 1 night in Mar 2024
Response from Brenda Robinson on Mar 27, 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward tow welcoming you back soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from the front desk staff at check in and check out. A gentleman also assisted me with my luggage cart that’s wheels got stuck on the elevator. I had my hands full trying to wrangle an energetic 2 year old at the same time and it was really appreciated.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Sarah,We appreciate you reviewing your stay at Sheraton Philadelphia University City Hotel. It was our pleasure to assist you upon arrival. Our team is always available to make your visit as seamless as possible. Come back and see us again!Sincerely,Nicole RamamurthyHotel Manager

8/10 Good

Nichole

Liked: Staff & service
It was great. I didn’t like that there was no complimentary fresh coffee brewing in lobby.
Stayed 1 night in Mar 2024
Response from Brenda Robinson on Mar 15, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Travis, Watkinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, easy walking distance to UPenn.
Stayed 3 nights in Mar 2024
Response from Brenda Robinson on Mar 14, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

6/10 Okay

Jun

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facilities are outdated, and the carpet is very dirty; the windows have poor sealing, resulting in significant outdoor noise.
Stayed 2 nights in Mar 2024
Response from Brenda Robinson on Mar 12, 2024
Thank you for taking the time to review your stay with us! We're sorry we did not meet your expectations and will be addressing our missed opportunity with the corresponding departments.

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Great location, fun family style dining included
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Steve,It's wonderful that you enjoyed our property's great location and family-style dining experience. Thank you for your positive feedback, and we look forward to welcoming you back to Sheraton Philadelphia University City Hotel for more fun!Sincerely,Nicole RamamurthyHotel Manager

8/10 Good

Marty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 1 night in Feb 2024
Response from Brenda Robinson on Feb 29, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Very close to my daughter's dorm at Penn.
Stayed 1 night in Feb 2024
Response from Brenda Robinson on Feb 26, 2024
Hi Maggie and thank you for taking the time to review your stay with us! We so happy your stay and look forward to welcoming you back in the future.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca on Feb 24, 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The people running the property were amazing. Great location we got a suite it was a really good size. The only thing I would say is the property is a little dated so if those are your expectations, then you’re good to go.
Stayed 2 nights in Feb 2024
Response from Brenda Robinson on Feb 20, 2024
Greetings and thank you for taking the time to review your stay with us! We appreciate your feed back. We will begin our multi-million transformation this year and look forward to welcoming you back soon.

10/10 Excellent

lori, Downingtown

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very conveniently located.
Stayed 1 night in Feb 2024
Response from Brenda Robinson on Feb 8, 2024
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Brenda Robinson on Feb 8, 2024
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Grace

Business traveler, Traveled with family
Clean, friendly staff and close to Drexel University and UPenn
Stayed 2 nights in Feb 2024
Response from Brenda Robinson on Feb 5, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Theresa, Harvey Cedars

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Feb 5, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very soft, too soft, and hurt my back
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Feb 1, 2024
Greetings and thank you for taking the time to review your stay with us! I'm so sorry we didn't quite meet your expectations. We will be addressing our missed opportunity on property with the corresponding departments. We are looking forward to welcoming you back soon!

10/10 Excellent

Theresa, Harvey Cedars

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ty at the front desk is wonderful, very accommodating.
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Jan 31, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities
I enjoyed the property and the Asian restaurant in the lobby. But my bed was saggy, and left my back hurting.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear David,Thank you for your review! It was wonderful having you stay with us during your time in Philadelphia, and we appreciate you highlighting our great restaurant. Your feedback about the beds will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!Sincerely,Nicole RamamurthyHotel Manager

10/10 Excellent

Heather

Traveled with family
Always nice.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Heather,Thank you for choosing Sheraton Philadelphia University City Hotel. We're delighted that you consistently have a nice experience with us, and we can't wait to provide you with more pleasant stays in the future.Sincerely,Nicole RamamurthyHotel Manager

8/10 Good

Deborah, Monroe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was there for a limited time, arriving at 10pm and needing to get to an 8:30 am meeting. Front desk staff were very nice and courteous. Would have preferred a room not next to the elevator. Appreciate being able to park overnight and pick up my car after my meeting in the afternoon. Convenient that there is a Wawa across the street.
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Jan 25, 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay. We hear you. For future stays just let us know in advance, we will do our best to confirm your room away from the elevators.

8/10 Good

Vinay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Brenda Robinson on Jan 24, 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

2/10 Terrible

thomas

Disliked: Cleanliness
Booked a king bed room and when I got there they said they don’t have a king bed room so gave me a double bed room not good at all bathroom was very small and not what I paid for
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Jan 23, 2024
Hello and thank you for taking the time to review your stay with us! We're sorry we did not meet your expectations and will be addressing our missed opportunity on property with the corresponding departments.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wawa across the street
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Jan 19, 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay. We are looking forward to welcoming you back soon!

10/10 Excellent

Hongyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, convenient, safe. Lots of good restaurants nearby and really close to UPenn campus.
Stayed 2 nights in Dec 2023
Response from Brenda Robinson on Jan 16, 2024
Greetings and thank you for taking the time to review your stay with up! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Brenda Robinson on Feb 5, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Jonathan

Stayed 2 nights in Jan 2024
Response from Brenda Robinson on Jan 11, 2024
Hi Jonathan and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to the procedure I was having done. The concierge was very helpful and gave us an Upgrade to our room.
Stayed 1 night in Jan 2024
Response from Brenda Robinson on Jan 9, 2024
Thank you very much for taking the time to review your stay with us! We're so happy you enjoyed your stay and that our hotel was in great proximity to where you need to be.

4/10 Poor

Nicholas

Stayed 1 night in Jan 2024
Response from Brenda Robinson on Jan 31, 2024
Thank you for taking the time to review your stay with us! We're sorry we did not meet your expectations. Please share your experience with us so we can address our missed opportunities on property with the corresponding departments.

8/10 Good

Kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Brenda Robinson on Feb 12, 2024
Thank you for taking the time to review your stay with us!We are so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

noel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff were attentive, fast and friendly. Check in process was seamless.
Stayed 1 night in Dec 2023
Response from Brenda Robinson on Jan 4, 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Yamila

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brenda Robinson on Feb 8, 2024
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Maisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clean room services is too early 8am , we couldn't relax a bit later because they always interfere our sleeps time 😳
Stayed 7 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Maisa,Thank you for your feedback. We're happy to see your overall stay was pleasant, and we appreciate your comments about the housekeeping hours. We'll keep your comments in mind, and we hope to see you again soon at Sheraton Philadelphia University City Hotel!Sincerely,Nicole RamamurthyHotel Manager

10/10 Excellent

Don

Liked: Cleanliness
Excellent front desk service
Stayed 6 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Don,Thank you so much for choosing to stay with us at Sheraton Philadelphia University City Hotel. Impressing every guest with our exceptional service is a top priority for us, so we're thrilled that was the case for you. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Nicole RamamurthyHotel Manager

2/10 Terrible

Man Kai Simon

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Dated property with poor service
Dated property. Heater did not work in our room for Winter visit! Very poor staff response. Front desk staff even felt offended when guest complained. Room was so dark you'll need a flashlight to find anything at night. Drainage for bathtub was almost completely block.
Stayed 4 nights in Dec 2023
Response from Brenda Robinson on Dec 20, 2023
Thank you for taking the time to review your stay with us! We're sorry we did not meet your expectations and will be addressing our missed opportunities on property with the corresponding departments.Warmest regards ,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenda Robinson on Dec 20, 2023
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenda Robinson on Dec 18, 2023
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Dominick

Stayed 1 night in Dec 2023
Response from Brenda Robinson on Dec 15, 2023
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brenda Robinson on Dec 11, 2023
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

haibin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Brenda Robinson on Dec 5, 2023
Thank you for taking the time to review your stay with us!We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

RICHARD

Stayed 1 night in Dec 2023
Response from Brenda Robinson on Dec 5, 2023
Thank you for taking the time to review your stay with us!We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Anthony, Ocean Pines

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Brenda Robinson on Dec 1, 2023
Thank you for taking the time to review your stay with us! We're so happy that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Ramachandran

Stayed 1 night in Nov 2023
Response from Brenda Robinson on Dec 18, 2023
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Felipe

Stayed 5 nights in Nov 2023
Response from Brenda Robinson on Dec 18, 2023
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Hyeran

Liked: Cleanliness, staff & service, property conditions & facilities
I wish the room had microwave
Stayed 4 nights in Nov 2023
Response from Brenda Robinson on Nov 28, 2023
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brenda Robinson on Nov 20, 2023
Thank you so much for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

4/10 Poor

Rae Ann

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and toilet clogged the whole time
We arrived for a two night stay at Sheraton University City. While the staff was very nice, we had several problems with our room. First, our toilet was clogged when we arrived and got worse during our trip until it was unusable. When we told the front desk, they said they would fix it and it didn't get fixed. The four guests in the room had to use the toilet on the lower level of the hotel instead of the one in our room for the remaineder of our stay. Also, when we first entered the room, we saw that the walls and back of the bathroom door were dirty and stained. None of this was cleaned off during our stay. The curtain also had a sizable rip in it. Finally, we asked for additional towels in the morning and they didn't arrive until we returned from dinner. We would like a refund for this stay. It was not anywhere near to the standard we were expecting for $400/night.
Rips in the curtains
Scuffs and smudges on the wall.
Stains and smudges on the other wall.
Something was smeared on the back of the bathroom door.
Stayed 2 nights in Nov 2023
Response from Brenda Robinson on Nov 21, 2023
Hello and thank you for taking the time to review your stay with us! We're do sorry we did not meet your expectations and will be addressing our missed opportunities on property with the corresponding departments. Please enjoy the 25k points that was offered during your stay as well a refund for one night...the night of the 18th. We hope that you will choose to stay with us again in the future.

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brenda Robinson on Nov 16, 2023
Thank you for taking the time to review your stay with us!We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
cleaniess
Stayed 1 night in Nov 2023
Response from Brenda Robinson on Nov 15, 2023
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Very nice place and offered a lot. Great friendly staff.
Stayed 2 nights in Nov 2023
Response from Brenda Robinson on Nov 14, 2023
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

4/10 Poor

Beth

Stayed 2 nights in Nov 2023
Response from Brenda Robinson on Dec 5, 2023
Thank you for taking the time to review your stay with us!We're so sorry we did not meet your expectations and would like to address our missed opportunities on property with each department. Please let us know what we could've have done better to ensure you had an amazing stay!Warmest regards,Brenda RobinsonReservations Manager