We arrived for a two night stay at Sheraton University City. While the staff was very nice, we had several problems with our room. First, our toilet was clogged when we arrived and got worse during our trip until it was unusable. When we told the front desk, they said they would fix it and it didn't get fixed. The four guests in the room had to use the toilet on the lower level of the hotel instead of the one in our room for the remaineder of our stay. Also, when we first entered the room, we saw that the walls and back of the bathroom door were dirty and stained. None of this was cleaned off during our stay. The curtain also had a sizable rip in it. Finally, we asked for additional towels in the morning and they didn't arrive until we returned from dinner. We would like a refund for this stay. It was not anywhere near to the standard we were expecting for $400/night.