Ratings based on 1,752 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great hotel nearby to Penn campus

Posted May 9, 2017
Pros: Rooms, facilities
Location: Good location- right on Penn campus and close to USMLE testing center. 20 min walk to center of town.
Hotel was great. It was clean and in a convenient location. We stayed in a club access room which I would highly recommend- access to the club lounge with drinks, snacks an newspapers and a private breakfast spread. The room was very big and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Unfortunately they were doing renovations and did not provide this information at the time of booking.
2 out of 5
by A verified traveler

Bad experience

Posted Apr 16, 2017
Hotel under renovation Construction in lobby Run down room Unfriendly staff Needs remodeling rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

False alarm emergency exit

Posted Apr 13, 2017
There was a 7am emergency evacuation which turned out to be a false alarm. Hotel staff was not equipped to handle the situation; no information or explanation relayed to guests. Probably need some staff training on how to handle these situations.
3 out of 5
by A verified traveler from Springfield, MA

Renovations!

Posted Apr 5, 2017
Currently undergoing renovations so there is no lobby to speak of - they really should lower the rates during this time. The housekeeping is sloppy - the beds are not very well made - the fitted sheets over the mattress do not fit and morning you are sleeping on a bare mattress. The phone in my room lacked a cord connecting the hand set to the base, and there were large bundles of cords hanging done behind the furniture.
2 out of 5
by A verified traveler

Not a good hotel at all

Posted Mar 29, 2017
The staff they were very rude there is no service whatsoever and there is construction in the hotel I couldn't sleep my experience very very bad
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
only problem was they billed my credit card $50 for parking when parking was to be free with voucher. No way of getting charges deleted.
3 out of 5
Recommended
for Everyone
by A verified traveler from ny

Ok but undergoing renovations

Posted Mar 7, 2017
The hotel was fairly nice but was under construction and several doors and elevators were inaccessible. The staff was very nice and accommodating. The room was average
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 19, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland OH

Stayed for a night for a seminar at U Penn

Posted Feb 6, 2017
Cons: The room service for breakfast did not start until after 8am, but the brochure in the room stated that it starts at 6:30am.
The staff were friendly and very helpful. The room service was really nice and quick. The room was clean and comfortable, it was a walking distance to U Penn.