Cleanness & room service
Posted Jan 13, 2017
To whom it may concern,
Our stay at the hotel was not a pleasant one, room service took over 2 hours and no one notified us prior to our order that it would take that long.
House keeping cleaned the room one day and left the food cart in the room all day
Comment from Hotel Management
Jan 18, 2017 by Angela - GM Sofitel Philadelphia , Hotel Management
Thank you for sharing your review. I was very disappointed to hear of your experience as that is not our standard. I have shared your comments with our team to ensure that they are addressed. We would very much like to welcome you back for the true perfect experience that we strive to provide to all our guests.