Ratings based on 1,020 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 21, 2017
Great location. Rooms small. Good value. Not as many amenities as I would have liked.
Comment from Hotel Management
Apr 22, 2017 by Brian, Hotel Management
Thank you for your stay and for sharing your feedback. I am pleased to read that you enjoyed your overall stay and will be sure to share your comments with the team so that we may work to improve in the areas that you mentioned.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Great hotel close to shopping an more ....

Posted Apr 20, 2017
Front desk staff was very welcoming when we check in. Conceige was helpful an the rooms was always clean an the bed very comfortable. I recommend you visit the art bar on the hotel grounds..... We enjoyed our service an the food was great as well. Keep up your five star service sonesta!
Comment from Hotel Management
Apr 22, 2017 by Brian, Hotel Management
Good morning Bunny, Thank you for your stay and for taking the time to share your feedback. I was very pleased to read that you enjoyed your stay and I look forward to having your as a guest again the next time you are traveling to the area.
2 out of 5
by A verified traveler from Maryland

So disappointed

Posted Apr 19, 2017
Pros: Great location.
Cons: Perhaps be just a bit more empathetic with guests who were kept up all night by something mechanical in your hotel. Not a fun birthday night!
Location: We loved the Eastern State Pen, Reading Market and the Devon Grille. We will definitely return, just to a different hotel.
Got a great Expedia rate and used all of my points to book a room at the Sonesta at Rittenhouse Square for one night for my birthday. Check-in was great, they had a nice happy hour going with hors' d'oeuvres in the lobby, the room was nice and clean, the staff friendly... We returned to our room around 10:00 pm after a great day and a wonderful dinner. We were ready to get a good night's sleep so we could start the day fresh. About 20 minutes after we turned out the light (and lowered the temp in our room a few degrees) we started hearing a loud thump from the corner of our room by the thermostat. It stopped for about 15 minutes and then started again only louder. We finally called engineering at 12:30 am and waited about 15 minutes for someone to come to our room. By then, the noise had abated again. The engineer looked around and said he had no idea what was making the sound, but would have someone take a closer look the next day. We tried to go back to sleep and the banging started again about half an hour later. It went on and off intermittently until we just decided to get up early and get out of there. As we left our room, we noticed the door to the room next to our was open and there was a cart piled up with tools in the doorway. We mentioned this to the front desk staff who comped our overnight parking fee, but that didn't help the fact that we were exhausted, frustrated and out about $300+. This was our first stay at a Sonesta and will probably be our last. :(
Comment from Hotel Management
Apr 22, 2017 by Brian, Hotel Management
Good Morning Andi, Please accept my apologies that your stay was not all that it could have been and that your night's sleep was not a completely restful one. I will share your comments with the team so that improvements made be made regarding the issues you encountered and how they were handled.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Not on Rittenhouse Square, but...

Posted Apr 15, 2017
Pros: Clean, attractive, up to date.
Cons: Nought.
Location: The neighborhood has nearby restaurants, sidewalk cafes and some night clubs too. It too was very lively the Thursday evening we were there. Reminded
On Market Street, which is not a bad area. Friendly greetings as we entered, lively scene at the Art Bar, with art I actually liked, and a room with a comfy modern vibe.
Comment from Hotel Management
Apr 16, 2017 by ., Hotel Management
Good Morning El, Thank you for choosing Sonesta Philadelphia and for taking the time to share your feedback. I am pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I look forward to having you as a guest at the hotel again the next time you are traveling to the area. If you would care to share your thoughts on the hotel with others, I invite you to visit the hotel's page on TripAdvisor and post a review. Thank you again for your stay and have a wonderful week. Brian Sheridan Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, all day parking until 6 PM

Posted Apr 12, 2017
I had a meeting close to the hotel and it was very convenient to walk to the meeting location. I especially liked that I could leave my car in parking until 6 PM on check out day. Then when my meeting was over at 5:00 PM, I could just walk back, get my bags from the bellman, load, and drive home.
Comment from Hotel Management
Apr 15, 2017 by Brian Sheridan, Hotel Management
Thank you for choosing Sonesta Philadelphia and for taking the time to share your feedback. I was please to read that you enjoyed your stay and that the hotel and its team met your needs and expectations. I hope that you will choose to stay at the hotel again the next time you are travleing to the area. If you would care to share your thoughts on your stay with others, I invite you to visit the hotel's page on TripAdvisor and post a review. Thank you again for your stay and please have a wonderful week. Brian Sheridan Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfy beds

Posted Apr 12, 2017
Stayed in a lovely king room. Loved the beds...fluffy pillows and duvets. Room was clean and quiet. Well-located near Rittenhouse Square, great food choices, shopping, and the museums. Parking overnight (not on weekend) was $46, but we had in/out privileges and the car was kept for 24 hours (not just until checkout).
Comment from Hotel Management
Apr 15, 2017 by Brian Sheridan, Hotel Management
Thank you for choosing Sonesta Philadelphia and for taking the time to share your feedback. I was very pleased to read that you enjoyed your stay and that the hotel and its team met your needs and expectations. I hope that you will choose to be a guest at the hotel again the next time you are traveling to the area. If you would care to share your thougths on your stay with other I invite you to visit the hotel's page on TripAdvisor and post a review. Thank you again for your stay and please have a wonderful week. Brian Sheridan Director of Operations
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Detroit

Terrific hotel in the heart of the CBD.

Posted Apr 10, 2017
Pros: Centrally located.
Went to visit my daughters. Needed something central to both of them. One lives in Fairmount and one lives in South Philly. This location was a good compromise.
Comment from Hotel Management
Apr 17, 2017 by Brian Sheridan, Hotel Management
Good Morning Robin, Thank you for choosing Sonesta Philadelphia and for taking the time to share your feedback. I was pleased to read that you enjoyed your stay and that the hotel and its team met your overall needs and expectations. I do look forward to having you as a guest again when you are next travleing to the area to visit your daughters. If I may be of assistance during any future stay please feel free to contact me directly. If you would care to share your thoughts on your stay with others, I invite you to visit the hotel's page on TripAdvisor and post a review. Thank you again for your stay and please have a wonderful week. Brian Sheridan Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Staff was outstanding! Beyond accommodating!

Posted Apr 1, 2017
Beyond accommodating staff! Great Location! Couldn't have picked a better place for a business and leisure trip.
Comment from Hotel Management
Apr 6, 2017 by Jordan C. , Hotel Management
Dear J, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am sure the Team would be thrilled to know that you had an absolutely marvelous stay at Sonesta Philadelphia. Looking forward to your next visit. - Jordan C.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Guest services are wonderfully friendly and go above and beyond.
Comment from Hotel Management
Apr 6, 2017 by Jordan C. , Hotel Management
Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. We are pleased you liked our refreshed hotel. I am glad to see you enjoyed yourself during your stay and that our staff took extra special care to make your experience memorable. Thank you again for your review and we hope to host you again soon! - Jordan C.
5 out of 5
Recommended
for Everyone
by A verified traveler from buffalo ny

great location easy to get to

Posted Mar 27, 2017
great location easy to get to nice hotel nice people
Comment from Hotel Management
Mar 28, 2017 by Jordan C. , Hotel Management
Dear Steve, Thank you for your recent stay at Sonesta Philadelphia. We are glad you enjoyed our central location, just steps away from the countless amazing attractions of our great city! We are pleased you enjoyed great service and found our team to be very nice! Thank you for your perfect review and we look forward to hosting you again real soon! - Jordan C.