Ratings based on 1,145 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!!

Posted Jul 18, 2017
Perfectly in the middle of all the places we wanted to stay! Very clean and updated. Loved the pool area.
Comment from Hotel Management
Jul 19, 2017 by Jordan C., Hotel Management
Thank you for the great feedback following your recent stay with us at Sonesta Philadelphia Downtown Rittenhouse Square! We're glad that you enjoyed the hotel's ideal location steps from so many great restaurants, shops, and attractions. We're pleased that you also loved the new look and new vibe of our recently redesigned guestrooms, along with the our stylish, fun of our outdoor pool area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great early checkin!

Posted Jul 14, 2017
Planned to just drop luggage but given room 4hrs early! Brilliant! Only criticism very noisy in corridor throughout the night as very little sound proofing.
Comment from Hotel Management
Jul 14, 2017 by Jordan C., Hotel Management
MAM, thank you for sharing your feedback following your recent stay with us at Sonesta Philadelphia Downtown Rittenhouse Square! I'm glad that we were able to execute an early check-in, which is not easy in the busy summer season. I apologize that you heard noise in the guestroom corridors during the night. We are always happy to investigate when noisy neighbors are bothering guests during late-night hours. We hope to host you again the next time you visit Center City Philly!
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Jul 12, 2017
Great location. Bed/bedding was very comfortable. Would stay again.
Comment from Hotel Management
Jul 13, 2017 by Brian, Hotel Management
Thank you for your stay and for taking the time to share your feedback. I am very pleased to see that you enjoyed your stay and that the hotel and its team met your needs and expectations. I look forward to having you as a guest at the hotel again the next time you are traveling to the area. Thank you and please have a wonderful weekend. Brian Sheridan Director of Operations
3 out of 5
by A verified traveler

FREEZING pool!

Posted Jul 11, 2017
Pros: cabs always waiting
Cons: smokers everytime u walked out the door they should push them off the building to a corner away from entrance
Car parking expensive almost 50 per night! cabs always outside waiting, pool is freezing they never heat fyi
Comment from Hotel Management
Jul 13, 2017 by Brian, Hotel Management
Thank you for your stay and for taking the time to share your feedback. Please accept my apologies if your stay was not all that it could have been. The hotel does request that guests do not smoke in front of the entrances to the hotel and does its best to enforce this. As to your concerns regarding the cost of parking, the garage is not owned and or managed by the hotel and is not able to set rates. The hotel does offer park and stay packages where parking is included in the room rate. With regards to the temperature of the pool, since it is an outdoor pool and only open during the warmer months the pool is not heated. Again thank you for your stay and please have a wonderful weekend. Brian Sheridan
3 out of 5
by A verified traveler from philadelphia

good location. Inexpensive

Posted Jul 11, 2017
The hotel is quite old and in need of some improvements and repairs. Very noisy in the morning and through the day by staff always in the halls. A lot of things thrown in the hallway by guests.
Comment from Hotel Management
Jul 14, 2017 by Jordan C., Hotel Management
Flor, we're certainly disappointed that we did not deliver a better experience. The hotel recently completed a $35 million renovation, and nearly every guest has praised our modern look and vibe. I certainly apologize that noisy neighbors and staff members on your floor caused disturbance. I'd love for you to give us another try, because I am confident that we would earn your loyalty by delivering a far better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 11, 2017
Good location, excellent staff, very helpful. Loved the outdoor hotel. Thin walls, could here the neighbors! but for the price it is a great find.
Comment from Hotel Management
Jul 12, 2017 by Jordan C., Hotel Management
Thank you for your feedback following your recent stay with us at Sonesta Philadelphia Rittenhouse Square! I'm glad you had a great experience, and enjoyed the personalized service from our team as well as the hotel's ideal location within steps of the restaurants, shops, and attractions that Center City is so renowned for. I apologize that nosy neighbors were an issue--you can always call the front desk and we are happy to investigate. Most of all, I'm delighted that you enjoyed great value for the price paid. We hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Great location for exploring the historical and art districts of Philadelphia.
Comment from Hotel Management
Jul 11, 2017 by Brian, Hotel Management
Thank you for your stay. I am pleased to see that you enjoyed your stay and look forward to having you as a guest again. Please have a wonderful week. Brian Sheridan
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice 4th of July at the Sonesta Philadelphia!

Posted Jul 10, 2017
The hotel was very nice! Staff excelllent and room service was prompt and hot. I really enjoyed the rooftop pool the most! And the bacon cheeseburger 😃
Comment from Hotel Management
Jul 11, 2017 by Brian, Hotel Management
Good morning Lisa, Thank you for your stay. I am pleased to read that you enjoyed your stay and look forward to having you as a guest at the hotel again. Please have a wonderful week. Brian Sheridan
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Philly celebrating Independence

Posted Jul 10, 2017
About 1mile to Visitors Centre but so interesting. Book early in day for tour of Independence Hall must see. Free ride on Phlash tour with hotel key. Saw Anniversary reading of Declaration of Ind. New museum on Revolutionary war excellent films etc Need to search for restaurants near hotel as not obvious. Staff great but breakfast chaotic as need more help.
Comment from Hotel Management
Jul 11, 2017 by Brian, Hotel Management
Thank you for choosing Sonesta Philadelphia. I am pleased to see that you had an enjoyable stay and look forward to having you as a guest at the hotel again. Please have a wonderful week. Brian Sheridan
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jul 10, 2017
Great location, small issue with billing however, once I spoke to the right person, the issue was resolved within a few hours.
Comment from Hotel Management
Jul 10, 2017 by Jordan C., Hotel Management
Addie, thank you for staying with us recently at Sonesta Philadelphia Rittenhouse Square. We're glad that you enjoyed your stay, but we apologize that a billing issue resulted in your having to reach out to us following your stay. I'm glad that our team member was able to quickly resolve the mistake once reached. We hope you'll plan to stay with us again the next time you visit Center City Philly!