Ratings based on 457 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Richard

This traveler left a rating score only Posted Mar 29, 2017 on Hotels
5 out of 5
by Luis

This traveler left a rating score only Posted Mar 28, 2017 on Hotels
4 out of 5
by Juliette

A bad start to

Posted Mar 27, 2017 on Hotels
After a bad start, my trip turned out okay after all. The desk clerk was not overly friendly as I would expect. First of all I reserved 2 rooms and after a long wait she claimed that my original reservation was cancelled and only 1 room was reserved. I gave her my confirmation number and she said she could not find it. By then I was becoming very upset because it was late and I was tired after that long trip by car and to top it off I am disabled. She offered to give me the additional room at a higher rate than I was originally going to pay, but she could not tell me what that rate would be.I finally called Hotels.com customer service and they confirmed that I had reservations for 2 rooms. I relayed the information to her and she still insisted that she could not find it. It then dawned on me that maybe the reservation was in the other party's name although I was the one who made the initial reservation. Lo and behold that was indeed the case. She set us up on the second floor all the way at the end of the hall even though it was clear to see that I was disabled and a closer room to the elevator would have been better.She could have apologized if there were no closer rooms but she didn't all in all poor customer service on her part. Anyway the room was great and that made up for the initial disappointment. I will not be staying here again if I am ever in this area again. Also the beds were not made and there were no liners in the trash bins..
5 out of 5
by Yolanda

Posted Mar 20, 2017 on Hotels
Very nice...I enjoyed my stay there. Felt like a home away from home
4 out of 5
by Deanna

Great Stay!

Posted Mar 20, 2017 on Hotels
We stayed for 2 nights at this hotel. The continental breakfast was good with belgian waffles, cereal, fruit, breads, yogurt, sausage and gravy, eggs and an oatmeal bar, as well as a variety of juices. The room was nice and clean. The only downfall with the sofa bed is when it is pulled out you cannot get around it to access the kitchenette. You have to step up onto the bed and over. Just a tiny inconvenience, but it's not so easy to find a room to accommodate 5 or 6 either, so no big deal really
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
room 240 had a draft of cold air though the heating /cooling unit from the outside which temperature was in the teens at night. this need to be fixed waste of energy to keep heater. also breakfast that ens at 9:30 am on a Sunday morning is not convinient.
5 out of 5
by Jose

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel staff was very friendly and helpful.

Posted Mar 6, 2017
Staff was great! Hotel was clean and room was nice.
4 out of 5
by Alycyn

This traveler left a rating score only Posted Mar 6, 2017 on Hotels