Ratings based on 310 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Maryland
One night stayPosted Aug 23, 2015
Our stay was so comfortable the room is really spacious and clean. They have very good breakfast. The only problem was the swimming was not working when I stayed. I would definitely stay here again.
by A verified traveler
THE WORSE EVER !!!Posted Aug 23, 2015
Unproffesionalism Uncooperative Small pool Dirty pool Sucky breakfast Complete crap show!!!
by A verified traveler
bad servicePosted Aug 18, 2015
Pros: The rooms were satisfactory.
Cons: The service was terrible.
Location: the location was not easy to access.
The rooms were satisfactory but the service was awful. They attempted to double bill us and would not recognize the multiple rooms we purchased. They finally credited my card but not without a big mess. The Event Planner was difficult to reach and then did not follow through.
Comment from Hotel Management
Aug 21, 2015 by JT, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the Survey in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Willow Grove. Sincerely, JT Operations Manager Willow Grove SpringHill Suites
for Everyoneby A verified traveler from md
Nice hotel,Posted Aug 17, 2015
Pros: very neat ,courteous staff, free breakfast late checkout
Cons: early check in, say from 1 pm est.
All you can ever ask for without breaking bank Non budget buster
for Everyoneby A verified traveler from SE Virginia
SpringHill Stes Does It AgainPosted Aug 5, 2015
SpringHill Suites continues to impress me. Our room was reserved for 3 adults and could have easily held 6. Spacious bathroom and sink area as well as roomy mini kitchen. Very clean and tidy. The staff were friendly and always had smiles. Included breakfast was a treat with a good variety of hot and cold options. Staff were present to assist and keep breakfast area very clean. I have family in the area and I will stay here with future visits.
for Familiesby A verified traveler from Fairfield, CT
Family trip to Sesame PlacePosted Jul 28, 2015
Pros: The spacious rooms, the comfortable beds, the clean bathrooms
Cons: The food!!!
We chose this hotel based on price and distance from Sesame Place. We were very pleased with the hotel in general, the rooms were spacious and very clean. The beds were amazing! The staff was very nice and professional. Our only complain is with the food...we took advantage of the continental breakfast, which was included in the stay, and it was horrible!!! I would definitely recommend this hotel to others, and we wouldn't hesitate on staying here again.
for Everyoneby A verified traveler from Atlantic City, NJ
Clean and modernPosted Jul 27, 2015
Conveniently located, very friendly and accommodating staff, clean, attractive, modern rooms.
for Everyoneby A verified traveler from Chicago
Close to Pennsylvania TurnpikePosted Jul 22, 2015
Only thing I didn't like was that housekeeping was knocking at 9:30am. We didn't get in until 12:30am that morning & were staying another day. Everything else was great. The beds were comfortable.
for Everyoneby A verified traveler from Texas
Great stayPosted Jul 12, 2015
The hotel was very clean & the staff was very friendly.
for Everyoneby A verified traveler from CT
Great Place to StayPosted Jul 6, 2015
The hotel staff & ambiance was very friendly. We arrived late at night and my 1 year old needed milk for her nighttime bottle, when I asked if there was any milk available for purchase the front desk manager pointed me to the their breakfast fridge and told me to help myself to whatever I needed. Not only was this a nice gesture but it saved my husband a late night trip to nearest store!