Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Well Situated Philadelphia Hotel

Posted Aug 26, 2016
We had three rooms at this hotel and they were all comfortable and pleasant. The staff went out of their way to help when we had an air-conditioning problem in one room.
4 out of 5
by A verified traveler from Overath

Elegantes Hotel in bester Lage

Posted Aug 14, 2016
Pros: Ausstattung und Größe des Zimmers
Cons: Eine Erklärung zum Frühstücksmodus (Vorbestellung ist erforderlich) im Zimmer auslegen
Location: Liegt sehr Zentral, U-Bahn Anschluß vor dem Hotel, genügend Restaurants in der Nähe, alle wesentlichen Sehenswürdigkeiten zu Fuß erreichbar
Man sollte für Philadelphia mindestens einen Tag reservieren. Lohnend sind die Harbourfront, das One Liberty Observation Deck, Mural Arts (große Wandmalereien in der Innenstadt), die Parks, Macys (große Orgel; im Warenhaus; für Vorführungen Zeiten erfragen), Liberty Bell
Comment from Hotel Management
Aug 24, 2016 by Kamilah Short, Hotel Management
Lieber Gerhard, Wir freuen uns, zu lesen, wie viel Sie Ihren Aufenthalt und unserer großen Stadt Philadelphia genießen. Wir hoffen, dass das nächste Mal in Philadelphia sind wir Ihr Hotel Wahl sein wird. Danke noch einmal, Mit freundlichen Grüßen, Kamilah Short
5 out of 5
by A verified traveler

Great location, great staff.

Posted Aug 7, 2016
Nice boutique hotel in a great location with helpful, friendly staff and free parking.
Comment from Hotel Management
Aug 22, 2016 by Kamilah Short, Hotel Management
Dear Anonymous, Thank you for choosing The Independent and commenting on your stay. We are so pleased you enjoyed your stay. Please come back and visit us soon. Sincerely,
4 out of 5
by A verified traveler

I would stay there again

Posted Jul 3, 2016
Location: It is close to Chinatown!
I really liked my stay there. The staff was friendly.The room had a cozy feel to it, it was clean and bed was comfortable. I really liked the mini-fridge and microwave that came with the room. The bathroom was clean and spacious. In the evening they had a wine and cheese reception in the lobby for people who like to socialize. The complimentary breakfast was also a nice touch.
Comment from Hotel Management
Jul 21, 2016 by Kamilah Short , Hotel Management
Dear Anonymous, Thank you for choosing The Independent and commenting on your stay. We are so happy you enjoyed your stay and our amenities. We are also pleased the staff was able to help you have the best experience. Thanks again we hope you well come back to visit soon. Sincerely,
4 out of 5
by A verified traveler from Chicago, IL

Nice Hotel in Great Location

Posted Jun 5, 2016
Great hotel. Very walkable to all the sights you'd want to see!! Check-in and front desk staff were terrific!! Room was clean and breakfast delivered on time!! The only one aspect preventing a 5 star rating was the street noise at 3:45am on Friday night due to proximity of a night club and cab drivers who use their horns too liberally. This wasn't an issue ANY other night though!!
Comment from Hotel Management
Jul 16, 2016 by Kamilah Short, Hotel Management
Dear B, Thank you for choosing to stay with us. We thank you for the great comments about our staff and hotel. We apologize for the outside noise. But I will let the staff know about the great feedback.We hope you will come back and see us soon.. Sincerely,
5 out of 5
by Tom from New York

Close to everything

Posted May 30, 2016 on Hotels
The check in was fast and friendly. Room was neat and clean. Staff was very welcoming. All in all. great stay!!
Comment from Hotel Management
Jun 28, 2016 by Kamilah, Hotel Management
Dear Tom, Thank you for the 5 stars and the awesome comments. We hope you will come back and see us soon. Sincerely,
5 out of 5
by michael from Westtown, ny

Kohlers get-a-way

Posted May 29, 2016 on Hotels
Everyone at hotel was helpful, professional and a pleasure to deal with
Comment from Hotel Management
Jun 28, 2016 by Kamilah, Hotel Management
Dear Michael, Thank you for the great comments. We hope to see you soon!!! Sincerely,
4 out of 5
by A verified traveler

Posted May 25, 2016 on Hotels
Comment from Hotel Management
by Kamilah, Hotel Management
Dear Anonymous, Thank you for choosing The Independent and giving us 4 stars. We hope you well come back and visit us in the near future. Sincerely,
4 out of 5
by A verified traveler

Great boutique stay

Posted May 17, 2016 on Hotels
Really nice, quirky, boutique hotel. Wine reception is always fun. Huge, high ceilinged room on corner though if traffic or car horns bother you, definitely go higher or back of building. Continental breakfast being brought to you is a great idea.
Comment from Hotel Management
Jun 28, 2016 by Kamilah, Hotel Management
Dear A verified traveller, We are happy you enjoyed our boutique hotel.Thank for coming to our wine reception and enjoying it. We hope you come back and visit us.. Sincerely,
3 out of 5
by A verified traveler

Posted May 10, 2016
Pros: Location. Free shampoo.
Cons: Better staff; more truth in advertising.
My experience was that the hotel actively over-promised and under delivered. They appeared to actively endeavour to not provide the complimentary breakfast. Their system of not providing order cards until late at night, multiple calls needed to obtain order cards (to no avail) and then blaming their staff when an order could not be submitted resulted in no breakfast -which is a material calculation on choosing a hotel. Similarly, they promised to secure a cab for me for an important business meeting - and when I awoke in the morning it was not there. As appear to be their M.O., they blamed the staff from the night before. Rooms not cleaned until 5 PM.