Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

I would stay there again

Posted Jul 3, 2016
Location: It is close to Chinatown!
I really liked my stay there. The staff was friendly.The room had a cozy feel to it, it was clean and bed was comfortable. I really liked the mini-fridge and microwave that came with the room. The bathroom was clean and spacious. In the evening they had a wine and cheese reception in the lobby for people who like to socialize. The complimentary breakfast was also a nice touch.
Comment from Hotel Management
Jul 21, 2016 by Kamilah Short , Hotel Management
Dear Anonymous, Thank you for choosing The Independent and commenting on your stay. We are so happy you enjoyed your stay and our amenities. We are also pleased the staff was able to help you have the best experience. Thanks again we hope you well come back to visit soon. Sincerely,
4 out of 5
by A verified traveler from Chicago, IL

Nice Hotel in Great Location

Posted Jun 5, 2016
Great hotel. Very walkable to all the sights you'd want to see!! Check-in and front desk staff were terrific!! Room was clean and breakfast delivered on time!! The only one aspect preventing a 5 star rating was the street noise at 3:45am on Friday night due to proximity of a night club and cab drivers who use their horns too liberally. This wasn't an issue ANY other night though!!
Comment from Hotel Management
Jul 16, 2016 by Kamilah Short, Hotel Management
Dear B, Thank you for choosing to stay with us. We thank you for the great comments about our staff and hotel. We apologize for the outside noise. But I will let the staff know about the great feedback.We hope you will come back and see us soon.. Sincerely,
3 out of 5
by A verified traveler

Posted May 10, 2016
Pros: Location. Free shampoo.
Cons: Better staff; more truth in advertising.
My experience was that the hotel actively over-promised and under delivered. They appeared to actively endeavour to not provide the complimentary breakfast. Their system of not providing order cards until late at night, multiple calls needed to obtain order cards (to no avail) and then blaming their staff when an order could not be submitted resulted in no breakfast -which is a material calculation on choosing a hotel. Similarly, they promised to secure a cab for me for an important business meeting - and when I awoke in the morning it was not there. As appear to be their M.O., they blamed the staff from the night before. Rooms not cleaned until 5 PM.
5 out of 5
by A verified traveler

Chicago to Philly - last minute

Posted May 2, 2016
Hotel was wonderful - old and charming. Nicely located in downtown Philly, would highly recommend this boutique hotel.
Comment from Hotel Management
May 4, 2016 by Kamilah Short, Hotel Management
Dear Anonymous, We thank you for the great comments and we hope you will come back to visit us soon.
5 out of 5
by A verified traveler

Unique Hotel

Posted Apr 29, 2016
Pros: Boutique feel and location
Location: Great location close to the heart of downtown Philadelphia
Unique place, interesting layout and room was great
Comment from Hotel Management
May 2, 2016 by Kamilah Short, Hotel Management
Dear Anonymous, Thank you for the great comments you wrote about us. We are pleased you enjoyed are unique boutique hotel. We hope you come back and visit us. Sincerely,
5 out of 5
by Chelsea

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Kamilah, Hotel Management
Dear Chelsea, Thank you for choosing The Independent on your resent visit and giving us 5 stars on your resent stay. We hope you will come back and visit us soon. Sincerely,
5 out of 5
by A verified traveler from Conneticut

Nice Hotel

Posted Apr 18, 2016
Great time. Will stay again. I recommend this place
Comment from Hotel Management
May 2, 2016 by Kamilah Short, Hotel Management
Dear Sal, We are happy you enjoyed your stay with us. Thanks again for choosing us and commenting on your stay. We hope to see you soon. Sincerely,
5 out of 5
by A verified traveler from london

Nice downtown hotel in Philly

Posted Apr 16, 2016
Pros: Style and chic-ness
Cons: The breakfast was poor and no where to sit in comfort to eat.
Location: Visited lots of downtown sites and famous streets.
Delightful ambience and views from the bedroom. Excellent welcome wine and nibbles
Comment from Hotel Management
May 2, 2016 by Kamilah Short, Hotel Management
Dear Miriam, It's great to read how you like our unique style rooms, however we are disappointed that the breakfast did not meet your expectations. But we are looking into different ways to improve. Thanks again, we hope you can come back in the near future to visit. Sincerely,
5 out of 5
by Jonas from Philly

Great Staycation!

Posted Apr 10, 2016 on Hotels
Great room and amazing service. I loved the complimentary breakfast, and the location was great for a staycation and bar hopping. You definitely won't be disappointed.
Comment from Hotel Management
Jul 2, 2016 by Kamilah, Hotel Management
Dear Jonas, We are happy you enjoyed your stay and our complimentary breakfast. We hope you will come back and visit us. Sincerely,
4 out of 5
by A verified traveler

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Kamilah, Hotel Management
Dear Verified traveller, Thank you for choosing The Independent on your resent visit and rating us with 4 stars..